It actually saddens me to write this review, as I have enjoyed staying at Charlton House many times with my boyfriend and it had become a kind of special place for us to escape and enjoy some chill-out time together. However, the last couple of times we visited the hotel, our stay has been tainted by rude staff. In fact, it really just comes down to one very unpleasant waitress. To be fair, the rest of the staff are normally polite and attentive. This one waitress, however, has been consistently rude and makes you feel like you are inconveniencing her by simply turning up for breakfast. We were actually 'told off' for accidentally sitting at a table that was not quite ready. She then proceeded to give us the cold shoulder for the rest of the service and simply ignored us when we wanted to place our orders. She begrudgingly handed us toast about 45 minutes after we asked for it and failed to mention that the blueberry pancakes (that I have come to love and seriously look forward to every visit) did not have any blueberries in them, as the chef couldn't find any. I don't know if she was being funny or plain brash, but either way, it would have been courteous for her to have mentioned this at the time of ordering. I would have picked something else and got my full money's worth - it's not a cheap hotel and therefore you do not expect a cheap service. It's a shame that the actions of one person can ruin the whole experience. We will not be returning any time soon.
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- Also Known As:
- Bannatyne`s Charlton House Hotel Shepton Mallet
- Charlton Hotel Shepton Mallet
- Bannatyne Hotel - Charlton House Shepton Mallet, Somerset