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“Relaxing break”

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Bannatyne Hotel - Charlton House
Ranked #1 of 2 Hotels in Shepton Mallet
Certificate of Excellence
Reviewed 11 August 2014

My husband and I booked a two night stay to combine our wedding anniversary and attending a nearby wedding. Charlton House did not disappoint. The hotel was completely relaxing and we did treat ourselves to some spa treatments which were very enjoyable. The food was lovely, I had baked haddock as a main and it looked beautiful on the plate. Tasted good too. The staff were friendly and helpful. The only negatives are the drink prices were slightly high for spirits and on occasion the service was a bit slow, but overall very enjoyable and I would do it again.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Vikki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this reviewResponded 20 August 2014

Dear VikkiB,

Thank you for awarding us five stars and for taking the time to post a review.

Customer Satisfaction is very important to us at Charlton House and I was delighted to
see that you had a relaxing stay.

I sincerely hope that you will come and visit us again soon ,

Kind Regards,

Sakis.

General Manager.

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523 - 529 of 988 reviews

Reviewed 4 August 2014

Six of us stayed the night on a Heavenly Bliss Package to have a sophisticated 'hen party' for my sister. My sister and I had a complimentary (thank you to Anna/Katie) upgrade and stayed in room 24 which was just absolutely lovely. The decor is in keeping with the House - everything is excellent quality - pure luxury. The bathroom is just fabulous and we could open the patio doors and sit outside on our own private terrace.

The staff on reception were really helpful and, although obviously very busy - nothing seemed too much trouble. In fact all the staff were friendly and helpful.
Dinner was 10/10 - top class
Breakast 10/10 - great selection

Well worth a visit - I'm going back with my husband as soon as possible.

Room Tip: All the rooms are fab
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  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Jacqueline E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this reviewResponded 6 August 2014

Dear Jacqueline E

Many thanks for your fantastic review. It has been our pleasure to look after your sophisticated hen party and we look forward to your return visit.

best regards

Sakis

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Reviewed 2 August 2014

The room we had was shabby and in no way chic to say the least. Black painted bathroom walls are not my idea of romantic. The overall impression is of a tired building in need of re-decorating soon. Duncan pull your socks up!! Overpriced for the product.

Room Tip: Don't bother
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this reviewResponded 6 August 2014

Dear bigdaveSunderland
Many thanks for your review and your feedback. All our rooms are individually decorated and I would have been more than happy to show you a selection during your visit.
We have a continuous refurbishment programme in place and the vast majority of our guest love the look and feel of Charlton House. I am sorry that it was not to your liking.
Feel free to contact me directly should you wish to come back.

best regards
Sakis

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Reviewed 25 July 2014

After a rather hectic week we decided to get away from it all and take a break, and it hit the spot!
The hotel was great as was the spa, the grounds were impressive and it was a very tranquil environment.

There was poor wifi which some may see as a poor thing but, for us, was a bonus as we didn't want to be in touch with the world.

The service could have been a little quicker especially around the lunch-time, however if you want to kick back and relax, then there are no worries

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Phil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this reviewResponded 27 July 2014

Dear Phil T
Many thanks for your great review. We are pleased you relaxed whilst with us and look forward to welcome you back in the near future.

best wishes
Sakis Dinas
General Manager

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Reviewed 24 July 2014

We had our anniversary here. Everything was wonderful. The service from arrival, the spa and restaurant was all excellent.
The hotel is lovely, beautiful gardens. The restaurant and some public areas are getting a bit tired.
The food was disappointing actually. Really lacking in flavour. There wasn't much on the menu that appealed to me. The fish were haddock and salmon which anyone can have at home. They add an £8 supplement to the steak which I thought was excessive. The wines were reasonably priced.
They made the effort to make us a lovely 'Happy Anniversary' plate for our dessert though which was a nice surprise.
I'm still giving it five stars because we had a very memorable time and will return for sure. I hope the menu will be more inspiring next time.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Teresa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this reviewResponded 27 July 2014

Dear Teresa V
Many thanks for your great review. We also appreciate your feedback in relation to the food which was not to your liking. Feel free to contact me in future directly if you like to visit again and we shall do our utmost to accommodate your requirements.

best wishes

Sakis Dinas
General Manager

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Reviewed 23 July 2014 via mobile

Food lacked choice and quality. Hotel was beautiful and grounds very peaceful. Deluxe room was stunning. Spa was nice, however didn't get treatment we booked as they made a mistake with previous client so had to re-do treatment, we only got 40 minutes, didn't get full hour booked. Staff very friendly in hotel, not so much in spa.

Stayed: July 2014
2  Thank The_A-train-24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

We have been here before so as we was passing we had to stop to have a look around and have drinks. Once again the place is great and the staff are wonderful. We cant wait to stay next time. It was a short visit but its always nice to come here. Try it

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank scott j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this reviewResponded 21 July 2014

Dear scott j

Many thanks for your great feedback. we look forward to your next visit.

best wishes

Sakis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Shepton Mallet
Price Range: £80 - £845 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne Hotel - Charlton House Shepton Mallet, Somerset

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