On arrival we met the lady we booked through (helena) who was very helpful and showed us where everything was.To be fair though, all staff were helpful and polite throughout.
When we saw our room (27) we couldn't stop smiling, it was just what we wanted and more (be sure to expect more peopleto be booking that room as many of our friends have asked after seeing our facebook pics) the decor throught completed the style of the building.
My other half is a gym freak and headed there first - it says gym on your web page but it was very basic and he was very disappointed by it. (as when looking for a hotel/spa break this was one of his requirements we had to fill) there is the very minimum and such a small area you couldn't do a training routine especially if someone else was in there. by pushing the gym bench to one side you could just about do a burpie without hitting equipment. (however each to there own)
Food - we booked breaky and dinner. dinner - the extra supplement food (scallops and steak) were really good. from the set menu we enjoyed the rump lamb. starter - red pepper soup...mmm ok. belly pork lovely but as with all posh food never seems enough but tasted lovely.
breaky - def have salmon and scrambled egg, but again salmon not alot and very thin slices, OH has had it before at same standard at a different restaurant and said he got more there... i had granola on last day - dont bother - basically a cereal bowl filled with i want to say golden syrup oats as tased like a flap jack, dried fruit and dried apple slices? with a spoonfull of greek yogurt on top and tiny pot at the side. weve had it at jamie olivers restaurant before a flight and the taste and definatley presentation was much better for probably half the price.
spa - the actual spa is lovely has a jacuzzi outside, steam, sauna, two tropical showers id say trying to be a bit like baths, roman baths. we only booked on the monday, forget/ didnt get time to prebook a treatment thought, no do it once there (dont) apparntly you need to book 2 weeks in advance. OH had deep tissue (wanted bamboo) but they could only give us a 25minute treatment each (bit gutted as one of the reasons for booking here ) but our fault for booking late but all down to babysitters for us. I had a lime and ginger scrub - was gutted as came away annoyed and feeling sick. basically got taken to the room that is next to the sauna/steam room area, quite most of the time but got asked to undress and lie on the bed (the bed was like a water bed in a bath tub) because you have to roll over to do your back and front and get up to have a shower near the end and get back on for a moisture it felt like the bed should have been in the gym as it was a workout to get in and off the thing. no step to help you get onto it and nothing to help get you out off it...so by the time id done all that i didnt feel relaxed and felt quiet a bit of motion sickness. the poor girl doing the treatment must of thought i was a right miserable cow as felt washed out....
We rounded our rainy day off with afternoon tea (please, please clarify with waitress what you want as we asked for afternoon tea for two - thinking its a sharer for two) for it and it was massive and had to take some of it too the room as far too much (and i love sweet food) but when we went to sign for it half way through eating it we had been charged £38 as they had given us two sets of afternoon tea. couldnt say anything as we had already started eating it....
As you can see from above there are positives and negatives but overall a lovely and beautiful setting for this hotel and the room was amazing and clean.
We had been to careys manor in the new forest and i suppose compared alot.
Hope this helps someone who wants to book here.
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- Also Known As:
- Bannatyne`s Charlton House Hotel Shepton Mallet
- Charlton Hotel Shepton Mallet
- Bannatyne Hotel - Charlton House Shepton Mallet, Somerset