Well I wasn't going to write a review until I had the benefit of doubt from the Hotel replying to my letter giving constructive criticism but as I've heard nothing from the hotel since our stay in August I'm writing this.
We booked a weekend away for our 25th Wedding Anniversary 3 nights over the bank holiday weekend. We were very disappointed with the attention to detail with this hotel it isn't large but feel they could be more personal. As it was a special occasion I was expecting someone to acknowledge this but no. So basically our TV didn't work and despite numerous visits (very annoying) it was not repaired. Why wasn't it checked before we arrived? Early breakfast 20 mins before waking us up and then only one breakfast arriving the next day??? Left in lounge waiting for lunch and then being told they'd sold out of various items, toiletries in room disappointing no body lotion run out of toilet roll? Bed not changed lack of privacy in room...............then to be overcharged on check out. Sorry Mr Bannatyne this hotel is rapidly going down instead of up. No I wouldn't go back or recommend and having not had a reply or a follow up from the hotel the whole experience has left a bad taste..............oh and just 2 scallops each for a starter???? Come on........
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Hotels.com, TripOnline SA, LateRooms, Ebookers and 5viajes2012 S.L. so you can book your Bannatyne Hotel - Charlton House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bannatyne`s Charlton House Hotel Shepton Mallet
- Charlton Hotel Shepton Mallet
- Bannatyne Hotel - Charlton House Shepton Mallet, Somerset