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“Not Impressed!!”
Review of Pennard Hill Farm

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Pennard Hill Farm
Reviewed 27 November 2006

We stayed at the Pennard Hill farm recently and were not overly impressed - the owners seemed not bothered about their guests and did not seem very familiar with customer service...sure the website looks impressive...and yes the buildings and interior are very nice ...but unfortunately this is let down by the laid back attitude of the owners. We arrived in the evening (it is very difficult to find - one of our friends got lost for over an hour trying to find it as there are two pennard hill farms in this area -something not mentioned on the website). We were not even greeted and had to 'find' somebody to show us around - when he did show us around it was very poor - he did not really explain anything about the facilities or tell us anything about the area or where there were nice walks/pubs etc. Later on, we tried to find the 3rd bed and when we rang up to ask where the bedding was, they merely said they didnt realise 3 people were coming, they thought it was 2! Also one of our party had emailed and tried calling several times the week before to ask if they could provide soya milk and wheat free bread..they never got a reply and when we arrived nothing was there. To be fair after kicking up a bit of a fuss about the bedding and lack of greeting, I think the owner felt some guilt and did bring us some soya milk - lest not till the following evening, but i guess they were trying to make a token effort. The positives are the nice pool and the interior is very tastefully done and the farm is on a hill with beautiful views. We also booked some beauty treatments (separately) and we were all very pleased with this. Basically pennard hill farm has loads of potential but could do a hell of alot better if the owners were more customer focussed and welcoming.

  • Stayed: November 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
5  Thank thehotelinspector11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pennard Hill Farm

Address: Pennard Hill Farm Stickleball Hill | East Pennard, Shepton Mallet BA4 6UG, England
Region: United Kingdom > England > Somerset > Shepton Mallet
Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #4 of 5 Speciality Lodging in Shepton Mallet
Price Range: £127 - £150 (Based on Average Rates for a Standard Room)
Number of rooms: 6
Official Description (provided by the hotel):
Pennard Hill Farm occupies a stunning position on the summit of the southernmost ridge of the Mendip hills and offers three luxury self catering cottages sleeping between 2 and 8 guests. The views are magnificent, taking in Glastonbury Tor, the Somerset Levels and the Mendip Hills. The farm offers a superb heated indoor pool with a gothic window with spectacular views of the hills and beyond. Pennard Hill Farm is a great location to stay with many interesting places to visit. We are near Bath, Castle Cary, Cheddar, Glastonbury and Wells to name but a few. Historic houses such as Longleat, Lytes Cary Manor and Montacute House are nearby as well as some fantastic local pubs and restaurants. We have just started offering couples the opportunity to get married at Pennard Hill Farm so do get in touch for more details. ... more   less 
Also Known As:
Pennard Hill Farm Shepton Mallet, Somerset

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