This used to be a beautiful hotel - when owned by the Mulberry founders. I stopped off at the hotel after a trip to the Mulberry shop in Shepton Mallet, for lunch/afternoon tea with a girlfriend who I had raved about the hotel to. It is now owned by Duncan Ballantyne. The interior is tired and shabby and needs attention. The staff were scarce on the ground. There was a wedding going on in the Orangery and they seemed to be totally engrossed in that function at the cost of other customers. It was 2.35pm when we arrived. We asked if we could have afternoon tea. We were told it is not served until 3.00pm and Chef will not do it any earlier. So we choose from the lunch menu. Our food arrived at 3.15 pm. So we could have had the afternoon tea! Food was tasty but expensive and portions were small. The irony is the tea cost considerably more than our lunch. So Mr Dragon's Den lost out on revenue because Chef wouldn't do afternoon tea a little earlier!
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