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Premier Inn Newcastle Airport Hotel
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Reviews (1,486)
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All reviewsnewcastle airportan early flightstayed heremeal dealthyme restaurantpre flight staypark and flyterminal buildinggood nights sleeplong staynext morningcomfortable roomminute walkwhat it says on the tinfamily roomnight's sleepnight stay
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Reviewed 17 August 2014

We planned to eat in the Thyme restaurant last Saturday before flying from Newcastle airport. I had checked the details and menu on the Premier Inn website but not realised that it doesn't serve lunch. Having parked up and all gone in we were disappointed to be told by the cleaner that they don't open until 6 pm. Given their location right at the entrance to the airport, I'm sure they're missing a trick? We had a nice meal at The Blackbird just up the road instead.

Stayed: August 2014, travelled with family
Thank GiggGirl25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle Airport Hotel, responded to this reviewResponded 20 August 2014

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.

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Reviewed 16 August 2014 via mobile

Stayed here 16th august 2014, the hotel is next to the airport but the bar area is poor, nice decor but there were empty glasses on nearly every free table, the bar maid would just walk past them on her way back to the bar. There were tissues on the floor in the bar and again the barmaid would just walk over them. As they say it only takes one person to ruin a company. Must say the young lad in reception was excellent and very efficient.

Stayed: August 2014
1  Thank mrm754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Airport Hotel, responded to this reviewResponded 26 August 2014

Thank you for your comments. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. Your feedback is important to us as it enables us to make improvements. Thank you for taking the time to write a review; we look forward to welcoming you back in the future. Kind regards, Mark Davidson, General Manager

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Reviewed 11 August 2014

This could be a great airport hotel to stay at if those in overall charge saw fit to install air-conditioning. As it is, when we have a warm spell it is impossible to sleep due to the unbearably high temperature in the room. Felt sorry for the reception staff who seemed genuinely concerned but were unable to anything to help other than provide a couple of fans and some iced water. The people at the top of this hotel group need to address this issue.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BozzieEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle Airport Hotel, responded to this reviewResponded 15 August 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

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Reviewed 10 August 2014 via mobile

Just stayed one night before an early flight next day.
Super comfortable beds!! Tea coffee making facilities. Had a lovely hot bath nice big clean towels. Flat screen tv with free view. Rooms are lovely and clean and tidy. Very friendly and helpful receptionists. Ate in Thyme restaurant attached. Not cheap but food was nice. £40 for the 3 of us. We had mains and desserts and 2 rounds of drinks each. Cannot fault it...apart from hating UHT milk supplied in room haha. All great for only £29!!
Thank you Premier Inn. 10/10

Stayed: August 2014, travelled with family
2  Thank Debbyftm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Airport Hotel, responded to this reviewResponded 19 August 2014

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind Regards, Mark Davidson, General Manager.

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Reviewed 10 August 2014

Another great stay at this marvellous hotel. Excellent value for money and in a prime location. Our room was large, clean and the check inn was quick. We ate in the bar and the food was delicious and good value. I don't understand why you would want to pay more to stay at the airport.

  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Airport Hotel, responded to this reviewResponded 19 August 2014

Thank you very much for your review. I am delighted that you enjoyed your visit and I look forward to welcoming you back very soon, Kind Regards, Mark Davidson, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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