we stayed at Salford Hall for a special occasion, looking forward to our stay and upgrading to a four poster......our visit just went from bad to totally diabolical! Firstly we were put in the wrong room..no four poster, once being moved,the ''four poster'' was a joke, the bathroom was fine...if you were 4'5....and my partner is 6'2''! we had afternoon tea booked and had to ask for milk, then at 5.30 the maintainance started drilling in the room next door, no courtesy call or apology until we complained. Our meal, once it arrived was just disgraceful...i had salmon with king prawn skewers...the prawns looked like something out of a joke shop and the salmon was so over cooked and dry it looked plastic!!! We ended up eating chips in our room as the staff were next to useless....so much for a special occasion!... we did receive a complementary bottle of sparkling wine, but asked to swap it for red as we dont drink sparkling. on this request we were told to sign for the red??? this ended up us having to go to reception where we were, to put a phrase to it...''ganged up on''! I for one felt very intimidated by FIVE members of staff!! I will be ringing the general manager tomorrow morning to complain officially, but after last nights attempts, I feel this will be fruitless. So, we will definately NOT be recommending Salford Hall or any Best Western Hotel to anyone...EVER!!!
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- Also Known As:
- Best Western Abbots Salford
- Abbots Salford Best Western
- Best Western Salford Hall Hotel Abbots Salford