My husband and I, along with another couple have twice stayed at The Port Stanley Beach Hotel. Our first visit was much better than our second, unfortunately. During our second visit just a week ago, our friends were placed in a room where there was no way they could control the air conditioning unit, the door was very difficult to open and close, and the toilet did not function properly. Their room abutted the bar patio outside where party-goers gather at night and guests gather for breakfast starting at 8:00 a.m. The noise was annoying and quite evident through the thin walls. Also, the chairs in their room were badly stained and dirty! None of the four different rooms we stayed in has a telephone, Internet access, or coffee maker. The hair dryers need replacing as they were poorly functioning, switching from high to low at random.
However, one of the most irksome and annoying issues occurred when we decided to have dinner at the hotel. The waitress told our party of four that included in the dinner special we had a choice of salads: garden salad, Greek salad, or Caesar's salad. After we had ordered our meal, another waitress came by to tell us the first waitress made a mistake. If we wanted a Greek salad, which is what we all asked for, we would have to pay an additional $4.95, and were advised that we could have one of the other salads. We opted for the Caesar's salad. When I asked this waitress if I might speak to the manager, she said, "He isn't here right now, but he's on his way in. I will tell him to talk to you when he gets here." I later called this young girl over to ask further questions, she said she was busy, but would return soon. She then stood at the bar and talked with other workers. After we'd finished our meal, she came back to the table; I asked her if the manager had arrived yet. She said she was the manager then. I attempted to let her know that we thought the restaurant should have honoured our first requests to establish good customer relations. She said our waitress was new and had not been properly trained, but offered no recompense for the error. When our bills arrived, we noticed that we had been charged an additional $1.00 for the Caesar's salad, not unreasonable, but truly annoying; this had NOT been pointed out to us when we were asked if we wanted to change our orders. None of this needed to happen if the restaurant had only clearly posted the policy on the menu.
While the rooms are reasonably priced throughout the week at $90.00/night, the cost for renting on Friday-Sunday is exorbitant at $149.00/night given their condition. While many of the dining staff were friendly and helpful, but the one waitress who called herself the manager was patronizing.
I know we won't return to this hotel ever again. I want to warn others of our experiences so they can choose wisely before they book.
- Also Known As:
- Port Stanley Beach Hotel Canada - Ontario