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“Nice Family All Inclusive Resort”

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Coconut Bay Beach Resort & Spa
Ranked #1 of 3 Hotels in Vieux Fort
Colorado
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice Family All Inclusive Resort”
Reviewed 4 August 2012

Coconut Bay Resort and Spa is a nice family all-inclusive resort. Wide choice of food at main buffet area for breakfast, lunch and dinner. Lots of activities for children. Kidz Klub was well managed and supervised with various children's activities. Employees were friendly and helpful. Specialty restaurants (italian and chinese) had good food, but service was very slow. Could have done without the donkies braying during the night time. Outdoor night entertainment was nice,but shouldn't have been past 9:30 PM on the family side with children trying to sleep.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wanderlust1000001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, 11 August 2012
Thank you for taking the time to post your review regarding our resort through Trip Advisor.

We do take into consideration your remarks, about what you did not like, in a continous attempt to become better.

Moreover we would like to thank you for all your nice comments regarding our staff and food quality.

It is always good for us to receive our guests’ satisfaction and acknowledgement, since our everyday efforts are concentrated into how to please the most all our guests.

We look forward to welcoming you again.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,665)
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Shannon, Ireland
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 4 August 2012

the resort will cater for any taste- everyone can find there a lot to do- there is a great kids club and kids activities, which in our case- a couple in the early 30s with none- was fairly important :) as they dont run around screaming (I DONT MEAN TO OFFEND ANYONE WITH KIDS), couples can have a lot of fun during the day- there is a dj at the swim up bar, superb music and a lot of sexy girls who have the right moves (i'm a married female and still could appreciate the dance and the way the Jamaican or St Lucian etc girls dance!!!amazing!!)there are acitivities for all ages...pool ball, volleyball both at the pool and on the beach, tennis, paintball..there is loads for the active ones and if you prefer to b lazy like me another bonus was the fact that u can exchange your pool towels as many times as u wanted during the day. Also there is plenty of sunbeds so u dont have to put your towel on one at 5am ...which had happened to us in other places.
if u like to eat...there is fantastic food available from 7am to1pm. starting from Breakfast which is rich in all sorts of foods pastries fresh juices fruit cold meat cheese and fish..beautiful omlettes made to order, really chrispy bacon...u name it!
there is pool grill bar near the pools where u can get some junk food like burgers, chips, pizza nachos with cheese, sandwiches wraps- but hey its a holiday so who would really care- its all yummy- tried it all my no 1 was ceasar salad, steak sandwich or veggie wrap :) mmmmm grill bar!
there is a grill for lunch starting at 1.30 with salads, pasta rice grilled meat and fish...all made fresh in front of u...or u can go to the buffet restaurant and get a lunch there- there is always plenty to choose from and u can check out the menu for that in the morning.
dinner- there are 4 options there: the buffet again with themed dinners and quisine from all over the world, changing each night for a week(sometimes the dinners are outdoors acompanied by live music), you can go for one of the 3 a la carte restaurants: carrabean Callabash in my opinion the best one with a georgeous main course 'Crab Mac with Sirloin steak'- so so yummy!!!, then next to it upstairs also in the PJ lounge asian Silks - really good, nice atmosphere-b careful with the hot and sour soup...its truly hot hot!!!, and there is one beside the pools an Italian one- its nice and all, but there is no privacy and peacefullness that the other two provide- this one is outdoors and u can notice the hassle of the night entertainment but other than that its again a really nice alternative for a busy buffet dinner.
now...the bars...the coctails the bartenders make are unbelievable...if u like sweet drinks ask for lucian love with coconut cream...this is so good!!!
if u are a beer person u will enjoy the local Piton Beer- u can have it in any bar as well as Heineken.
the choice of free whiskey vodka and other kinds of alcohol is pretty good, they also have extra paid ones 2 and 4 dollars if u wish to get something more expensive...to b honest the unpaid alco was really good so we only got the paid ones a few times.
all the bartenders are so Goddamn nice!!!its unbelievable!!!all of them!but the characteristic of tyhe whole island is really wecomming people and u dont get the impression they want something from u- they are just happy uve chosen their country.
the rooms are spacious, cleaned every day, towels and toilettries changed every day as well.
i could pick on small things like the other visitors, but me and my hubs had such a fantastic time there that the little things will remain unnoticed.
there is one big disadvantage which might seem a problem if u r a beach person...the beach is not too wide or long, however the 5 pools and the 2 water slides(im 30 and i enjoyed it so so much!!!) make up for it.
i would recommend the resort for couples families and advanced couples, groups of friends too, but not a good one if u r a single as the night life is quiet so u need someone to entertain u at the bar :)

Room Tip: all rooms have seaview do dont worry ull get a nice one ;)
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
12 Thank Ewe1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, 11 August 2012
Thank you for this very informative feedback. We are pleased you enjoyed your visit to St. Lucia and Coconut Bay.

It is great to hear that our team were able to enhance your stay; we truly want all our guests to have an amazing vacation experience and strive to provide excellent service for everyone – starting from the time of your reservation!

Thank you again for choosing Coconut Bay; we hope to have you as our guest again soon!
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Boston, Massachusetts
Level Contributor
113 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 3 August 2012

We just returned from 4 day here with our kids. There are already a lot of reviews so I will simply add a few thoughts and opinions. The location is wonderful. Some people mention they prefer the calmer Caribbean side but we thought the rougher Atlantic side was beautiful. Turquoise water with white caps. Spectacular. There is a lot of seaweed as mentioned and we do like to go into the ocean so we walked to Sand Beach. Beautiful, cleaner and the kids loved the waves! The food was o.k.- good and sometimes very good in our opinion but we didn't expect 5 star dining at an all inclusive. One issue we had was the kid section of the buffet had very little to offer. Usually one selection and the food wasn't kid friendly. So we ended up getting things from the pool grill. I could offer the resort some advice if they are interested. Service was mostly very good. The bug situation was mainly non existent for us. We didn't see any and never saw a mosquito even though we all had an average of 2 bites when we left. we never used bug spray. We get more bites at home. The room (splash) was o.k. The room was a bit musty. The reason is the island is a rain forest climate. Very humid. If you leave the slider open with the AC on you will create your own tropical depression. Over time furniture will soak up the moisture and get musty like the bureau. We kept everything n the closet. Overall we we're happy with the Coconut. Met some nice Brits and our kids made friend with kids from Vancouver. We would recommend it overall but not to someone who is looking for a perfect vacation. The hotel is a mix of 5,4,3 and sometimes 2 star. Overall we felt it was about 3.75. if you are the kind of person that fixates on the 2 you will be disappointed but if you appreciate all the very good stuff you will have a good time. We would return.

Room Tip: I would recommend the second floor on the splash side. We we're upgraded from a ground floor and...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank rtibbs4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, 4 August 2012
Thank you for your feedback regarding your recent stay with us. I’m sorry to hear that we did not meet all your expectations. We appreciate our guests’ feedback, it is a very useful tool and it really helps us improve our customer service goals.

Thank you once again for your comments.
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London, UK
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2012

This is our 2nd visit to this resort and we never do repeat holidays unless visiting families. The main attraction for the re-visit was it is just a great place on all counts and so close to the airport which is a major plus when you are travelling with young kids. We stayed in this lovely resort for 8 nights in Apri with our daughter (4yrs) and son (18mths) and had a fabulous time!


Our daughter still talks about it! the kids club run by Mia is just fabulous! Even we had fun everyday at 11 during splash time! the activities are great- well planned and thought through. The staff are just incredibly wonderful!! They gave our daughter Lavanya a wonderful 4th birthday party- bday cake, games, the whole works! Mia definitely runs a top rated Kids club, we wish we can take her to London with us! the kids were so well looked after during the time they attended the club! Our daughter was begging us to want to go to kids club which made it so much easier for us and gave us a great opportunity to enjoy some time to ourselves and try out the spa. We will definitely return!


The food was also good and has a pretty good variety and fun and entertainment. the staff did not seem unfaced by the mess young children create in restaurants. John the operations manager always walks around checking that the guests are well looked after. It was a pleasure to meet him and experience his warm hospitality!


the pools were great- several to choose from and just perfect even for a baby. Our daughter really grew in confidence in her swimming during this holiday. The waterslides were a definite hit!! So much fun! our daughter was addicted to it! Again and Again, tireless rides meant she slept well during the night!


Overall, our 2nd trip seemed even better than the first one giving us all the more reason to return to this! wonderful place!


We will definitely recommend it for families with young children! a place like this does make travelling with young children so much easier and fun!


I am writing this review 3 months after the trip and I honestly can't remember anything negative- only the fun and warm hospitality stands out in my memory which is a great sign!!

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
3 Thank PMLem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, 4 August 2012
Thank you for the great review of our Resort and for returning to St. Lucia and choosing to stay with us at Coconut Bay. Glad to hear you enjoyed our Resort and the staff took good care of you from arrival to departure. We appreciate the comments and your help spreading the word about our Resort!
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Chester
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2012

Our family visited Coconut Bay Resort and Spa this past July and we absolutely loved it. We had so much fun and what made it fun and comfortable was the staff. Samantha (Slim), Fancisca, Nasha, Alice, Eulia, Neville and Mia worked with our children at the Kidz Klub. The entertainment staff - Marcellus - was great. We would definitely go back.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Saundra_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, 3 August 2012
Thank you for your glowing comments – I will make sure they are passed on to the team.
We do look forward to seeing you on your return to Coconut Bay.
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Bloomfield, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2012

I had a beautiful wedding day down at coconut bay resort with my husband . Though we did not stay at the resort but had our wedding there. The consultant Terrencia, Chantal was great. Very professional at the work they provided. The ladies at the spa was phenomenal, wonderful ladies; Credencia, Barbara charles and the few names that I did not remember but all the girls at the spa did a wonderful job at making our dream wedding become a reality. Everyone was wonderful. I also thank jill in the dining area for such good service. I will definitely refer someone to coconut bay resort. Thank you guys for making our dream wedding come true.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank eunice a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, 3 August 2012
We are grateful that you managed to spare some time to share your views about your stay to the readers of Trip Advisor. We are happy to see that you have kept good memories of your wedding day at Coconut Bay.

We look forward to have the opportunity in renewing this experience of yours in the near future for an anniversary.

Best regards,
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Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 August 2012

My husband and I spent 3 weeks at Coconut Bay in Feb/March of this year (visit #6), and returned for visit number 7 at the beginning of May. We had planned on writing this review much earlier, but were very insulted by comments made about us by the general manager of the resort during our last stay.
That being said, we are in the planning stage of visit number 8. Why do we go back year after year? In one word, it is the staff. Coconut Bay has an incredible group of people working there. It doesn't matter if you are referring to security, grounds keepers, maintenance, house keeping, food services, pool, entertainment, beverages, the adventure desk or spa, (hopefully we haven't left anyone out) all these people will greet you with a smile and will go out of their way to assist you with any issues or request you may have. Over the years we have watched and what makes this resort the shining star, they welcome you and treat you like family.
We have always found the food to be of the highest quality, with a great selection of choices. If you don't want to eat in the Coconut Walk, you can always pick up a quick bit from the beach grill. The incredible staff at the beach grill will do their best to meet any requests (within reason) you might have. There are the 3 a la carte restaurants, Italian, Chinese, and a traditional island restaurant to meet you needs. During the day they have the BBQ set up outside by the pool, and there are the themed nights, where weather permitting you eat and are entertained outside. I can honestly say I have never gone hungry during our stays at C'Bay.
The bar staff is second to none and I have always managed to stay "hydrated" during our stays. Big Ted, Small J, Fatta, Ozzy, Jade, Dona (both), Kay, Melton, Akon, Hidy, and of course Terry (pool and laundry server LOL) The wait for drinks was minimal and always entertaining.
The spa...Jacqueline and the ladies at the spa are wonderful. There is nothing like having a Kai Mer massage after a hard day of vacationing. Whether you have been sight seeing, or just hanging around the resort, they will make you feel your very best.
The entertainment crew will keep you involved and entertained. Marcellus, Jason, Anson, Jamara, Zuwena, Ritney. This group, by the end of your stay, will feel like family.
Our rooms have always been very comfortable and kept clean and well stocked with towels. Every room at the resort has an ocean view.
A special shout out to Mrs. Henry the resort nurse, who will do her very best to look after any issues you may have.
You should take insect spray with you. There are a "special" breed of mosquitos that seem to love tourists. The resort does it's best to try and look after this issue, but it would be wise to take something with you.
They have been having an issue at the resort with seaweed. It seems that part of the Sargasso Sea has broken up and over the past several months has been washing onto the west coast of all the islands. Coconut Bay is on the west coast. While very interesting to watch, I understand it has become an issue. While the resort can't do anything about this natural phenomena, it is our understanding that they have been providing a shuttle to local beaches not effected by the seaweed.

Doug and Christine St. Pierre

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
10 Thank Chris31_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coconut Bay Beach Resort & Spa

Property: Coconut Bay Beach Resort & Spa
Address: Beanfield, Vieux Fort, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Vieux Fort Quarter > Vieux Fort
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Vieux Fort
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Coconut Bay Beach Resort & Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Situated on 85 acres, Coconut Bay Beach Resort & Spa offers two worlds in one prominent oceanfront setting along St. Lucia's exotic south coast. Located closest to the international airport and the island's most exciting attractions, this all-inclusive resort features: 250 air-conditioned rooms, 4 restaurants plus beach grill, 7 bars including swim-up pool bar, 5 pools (including 2 adults only), 1 mile of beach, complete fitness centre, oceanfront spa, the island's largest waterpark, supervised Kidz Klub, paintball, kitesurfing, snorkeling, kayaking, stand-up paddle boarding, daily activities, nightly entertainment and much more! Designed to please all ages, this casually Caribbean, incredibly all-inclusive retreat is perfect for singles, families, couples, weddings or honeymoons. ... more   less 
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Also Known As:
Coconut Bay Resort St Lucia
Coconut St Lucia
St Lucia Coconut Bay Resort
Coconut Bay Resort All Inclusive
Spa Coconut Bay
Resort Coconut Bay
Coconut Bay Beach Resort St Lucia
Coconut Bay Resort Spa St Lucia
Coconut Bay Beach Resort & Spa St. Lucia/Vieux Fort

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