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“Wonderful Week at Coconut Bay Beach Resort”

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Coconut Bay Beach Resort & Spa
Ranked #1 of 4 Hotels in Vieux Fort
Montreal, Canada
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Wonderful Week at Coconut Bay Beach Resort”
Reviewed 30 July 2014

My family and I spent a wonderful week at Coconut Bay Beach Resort and truly consider it one of our favourite visits to a Caribbean island. Here are some positive points I would like to share:

Resort Layout. The resort is nicely laid out. Everything is easy to get to. All rooms have easy access to all the restaurants, pools and beach. This is not a mega-resort that requires you to take a shuttle to anything. Everything was close enough for us to set up in one place and wander around to do it all. What is also great is the proximity to the airport. It took all of 6 minutes to get from the airport to the resort.

Crowds. There are no crowds. There is no need to wake up at 5am to hold chairs. There are plenty to go around. There are enough trees to give shade if that's what you look for. There are not many parasols but that has to do with the constant breeze. The breeze that comes in just feels wonderful and I was happy to not have parasols and use the trees instead.

Food. The food was excellent. We really enjoyed the buffet as there were many stations that you had food that was made for you on the spot. Breakfast highlights include freshly made smoothies and crepes made as you like. The a la carte restaurants were good. We only tried two of them (Silk - Asian, Calabash - Creole) and had no trouble getting reservations. The SILK restaurant was our favourite and we booked a second night. Twice in the week there were outdoor barbecues that were excellent. These were easily my favourite meals. Desserts were excellent as was the bread. All bread is baked on premises and I couldn't get enough of the raisin bread.

Amenities and Activities. There is plenty to do and enjoy at the resort. The pools are great. My daughters and I really enjoyed the water slides. There are only 2 but they are plenty fun and you never have to wait long to use them. The lazy river is also a fun way to spend some time. The "Surf Shack" is where you get the sea kayaks, snorkeling gear and Stand Up Paddle (SUP). The water here is choppy due to the wind but there weren't big waves while we were there. I had fun participating at a few Paintball matches and had a lot of fun with the staff and people there. This was the only paid extra I participated in.

WIFI. Wifi worked well in the lobby. The closer you sat to the front desk, the better the reception. I did pay for in-room wifi as I needed to login to work one evening and the rate is $10/day or $40/week. You can only connect one device to the in-room wifi so if you want to to be on a tablet and an ipod at the same time you can't. I think think this is going to far. I would suggest that they allow 3 devices per room if you pay for the in-room wifi.

Staff. I left the best for last. The people are absolutely wonderful. After a week we got to know the people we dealt with frequently. Emee was the lady who took care of our french toast in the morning. Vernon was a great yoga and aqua fitness instructor. Devon was a truly fun and entertaining paintball animator.

We always like to try different places but this is one we would be very keen on coming back to.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
7 Thank Santiagoooooooooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (1,745)
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English first
Glasgow, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 July 2014

Arrived on the 4th July at 2pm and the Reception was quick at getting us into our room. Standard harmony room had great sea view, good queen sized bed and plenty of storage. Downside was that bathroom was a bit tired looking but had the obligatory toiletries and fresh towels supplied every day. Room supplied iron board/iron, safe, 32" flatscreen tv, and fridge filled with water and soft drinks and beer. The pool areas were clean, but we preferred the adult only section which was nice and quiet(Bar does not open till 11am but you are free to walk down to lounge area for early morning refreshments/alcohol). Sunbeds were always available but because of the steady breeze off the Atlantic(Sun will still burn!), parasols were limited.There were shaded areas under the coconut palms and at the pool.Beach towels were in plentiful supply. The beach was long and narrow in bits but kept cleaned of seagrass regularly and the Atlantic seawater was warm.
Made reservations at Calabash and Silks. Choice of 4 starters/6 mains and 4deserts. Well presented in lowlight ambience. Main restaurant provided a good selection of beef, chicken, pork, local fish, pasta, pizza, veg and rice at lunch and in the evening, with the ocassional theme night. Cooking stations at breakfast provided great omelettes, french toast, crepes and there was even a smoothies station. Overall the quality of food and drink was great. The beach grill was excellent for having a snack or even a light lunch serving chicken wings, pizza (freshly made), hotdogs and burgars but it got busy between 1-2pm.
Only had one small problem with service but was quickly rectified by Chris, one of the managers, who went above and beyond to happily resolve it.
Booked a short jeep safari across from hotel reception to see the key sites of St Lucia. Fantastic and informative 6 hour trip and a great laugh in the mudbaths. (take a change of swimwear and a towel).
All Staff and management were pleasant and friendly at all times. It helps if you engage them first as some are a bit shy and reticent. (Senior management scrutinize every review and thats why staff are named as they get marked accordingly.)
Overall a great holiday and would recommend this hotel for families and couples.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Onewolfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilts
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 July 2014

Large hotel with good size pools and plenty of loungers. Very close to the airport which is an advantage after a long flight from UK, no disturbance from planes.
Food was very good - extensive choice and good variety. Entertainment was fun and aimed too cover all the different age groups. On a couple of occasions there seemed to be guests on a *day pass* could get a bit rowdy and take over pool bar area.
Rooms basic, especially bathrooms but fine for a weeks stay.
Highly visible management presence, which ensures good level of service from staff and opportunities to put right any problems, while you are staying there.
Fantastic trip snorkelling, visiting the tropical garden and volcano.
Family friendly atmosphere with area for teenagers to play pool, they also enjoyed the organised water polo, volleyball etc.

Room Tip: Harmony highest floor if with family.
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  • Stayed August 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank janey2Wilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 July 2014

We just returned from what can only be described as an amazing vacation at Coconut Bay Resort and my husband, kids and i enjoyed every moment. The staff must be complimented, they are extremely dedicated, hardworking and always pleasant. It was difficult to find a member of staff who was not helpful. The property itself is fantastic, the pool areas were always clean and there were lots of activities for the kids to participate in. The restaurants served a variety of delicious foods and there were lots to choose from and with no restrictions. Laundry service was available and the spa was my personal retreat. We LOVED this resort, we have been to St. Lucia before and to other Caribbean islands but Coconut Bay tops it all! Can't wait to return and kudos to the staff for a wonderful stay!

Room Tip: Rooms on the Splash side are suitable for families
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank sharda r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inverness, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

Had a fantastic time a couple of weeks ago which included my daughters wedding at the Resort. All the staff in every dept. were so helpful and friendly. All food excellent and entertainment superb. Love to go back sometime and highly recommend this resort. Had a great time with the bar staff, Dillan,Corry. and all the others Kay,Dahlia, Dona, Jade, Princess, and the others I have forgotten the names already but all equally superb. A special Thanks to Maryanne our housemaid for the help on our daughters wedding day it was much appreciated.A visit to Ivan the woodcarver on market day is a treat, a great guy. Helicopter trip a must round the island, fantastic. Until next time Cheers to all of the staff , Ian, Lorraine, Inverness. Scotland.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanside, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 July 2014

Just got back from a 6 day 5 night vacation with my 2 children (14 & 12), my sister and her 2 children (12 & 9) and my mom (who paid for the entire trip) and while we are BEACHES Turks and Caicos people we decided to try something new. AND we are so glad we did. This Resort NAILED the kid section (Splash). I cannot say much about the adult section (Harmony) because I really never went over there but it did look pretty small compared to Splash. All of the kids were super busy, we didn't even see the them most of the day. Thanks to Linus and Pedro at the surf shack that became the center of my kids vacation. They woke up, had breakfast and went directly to the surf shack and when they came back they had nothing but smiles and stories. Those two gentlemen made their trip so memorable and I want to thank them for it. They are STILL talking about them. Mark Hawken, the general manager was gracious and enlightening. He took his time out of his VERY busy schedule and sat with me and some other guest and gave us the history and future of Coconut Bay resort. Oh, and he is very talented as well. He and some of the other staff members put on a terrific show, "Tribute to the Stars." It was very entertaining. My only gripe with the Resort is the shopping. Only 1 gift shop. But Mark has said they are putting in 2 more shops which will be great for us shopaholics..LOL!! All in all, We have never even heard of Coconut Bay Beach Resort and only went to Beaches, but I am so glad we gave it a try because we cannot wait to return. At full capacity, unlike Beaches were you have to get up early, fight for towels and chairs poolside, at Coconut Bay it was not like that. That reason alone made it a all the more better! Food was good, never ate something we didint like. Emee's homemade french toast is a MUST HAVE and she will greet you with a smile every time. She was the sweetest!! The restaurants were also very delicious but make sure you make reservations as soon as you check in they fill up quickly and reservations must be made at least 1 day in advance (that is what we were told). I didnt like the time restriction we had because we had children. Could only make reservations at the Calabash and Silk up to 6:30. That was kind of disappointing. Also very disappointing was the front desk staff. They were moody and at times made us feel as if we were bothering them so much so that my mom, my sister and myself would do rock, paper, scissors to see who would go up and ask them for change, for a new room key (because ours stopped working)or any other questions that would arise. It should NEVER be like that! Disappointing because they are the ones who set the tone of the Resort. Thank goodness the rest of the staff were not like them. In saying that, we are already in the works booking it for next year and this time we are staying longer! Thank you to everyone at Coconut Beach Resort ( I wish I would have written everyone's names down to give u a shout out - next time) for making our first trip to St. Lucia and Coconut Bay a terrific and most memorable family vacation. See ya next year!!!

Room Tip: Only the third floor on the Splash side has connecting rooms and very few. The rooms with the king...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
6 Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2014

My family which included 2 children loved the resort. We stayed on the splash side which is the family section for 1 week. The hotel is only 5 minutes from the airport. The room had a beautiful view of the ocean and pools. The room was very clean and had air conditioning. The buffets had variety of foods to choose from and were tasty. There were also Italian and Asian restaurants. The pizza and lunch grill had great food also. The water slides and pools were very entertaining for the whole family. All the staff were very friendly and accommodating. The bartenders especially TC, Stephanie, Morgan, Dillon and Wade were also very friendly and pleasant. Nissa at the Capri Italian Restaurant was very nice too. The petting zoo was fun for the kids too.

The only thing was lacking at the resort was the entertainment. Not very entertaining and need more shows everyday and suitable for kids too. We didn't go much to the beach because it wasn't very appealing.

All in all a great choice and highly recommended.

Room Tip: Ask for the premium splash side. On the 4th floor
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Jujufoofoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coconut Bay Beach Resort & Spa

Property: Coconut Bay Beach Resort & Spa
Address: Beanfield, Vieux Fort, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Vieux Fort Quarter > Vieux Fort
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Vieux Fort
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Coconut Bay Beach Resort & Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Situated on 85 acres, Coconut Bay Beach Resort & Spa offers two worlds in one prominent oceanfront setting along St. Lucia's exotic south coast. Located closest to the international airport and the island's most exciting attractions, this all-inclusive resort features: 250 air-conditioned rooms, complimentary WIFI, 4 restaurants plus beach grill, 7 bars including swim-up pool bar, 5 pools (including 2 adults only), 1 mile of beach, complete fitness centre, oceanfront spa, the island's largest waterpark, supervised Kidz Klub, paintball, kitesurfing, snorkeling, kayaking, stand-up paddle boarding, daily activities, nightly entertainment and much more! Designed to please all ages, this casually Caribbean, incredibly all-inclusive retreat is perfect for singles, families, couples, weddings or honeymoons. ... more   less 
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Also Known As:
Coconut Bay Resort St Lucia
Coconut St Lucia
St Lucia Coconut Bay Resort
Coconut Bay Resort All Inclusive
Spa Coconut Bay
Resort Coconut Bay
Coconut Bay Beach Resort St Lucia
Coconut Bay Resort Spa St Lucia
Coconut Bay Beach Resort & Spa St. Lucia/Vieux Fort

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