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Coconut Bay Beach Resort & Spa
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Reviews (6,441)
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3,606
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Reviewed 5 August 2014

Fabulous holiday … and superb hotel….. best holiday to date for us (mid July). We loved the beach and the watersports, and Pedro and Linus of the watersports centre were fantastic, helpful, great fun and they made the holiday for us. The kids loved the kayaks and paddle boards, with just enough waves to make paddling extra fun. We all snorkelled daily in the warm shallow water of the Coconut Bay reef and loved the windsurfing and kite surfing – thanks Guys ….. even had a huge Hawksbill turtle nesting on the hotel beach while we were there (see our photo). When we weren’t on the beach we were at the pools and while Javid was always working he never missed a ‘High five’ with the kids.
…. And the food, everyone mentions the food at Coconut Bay which was great, and the specialist restaurants were simply out of this world ! Rooms were good, spacious and had effective quiet air-con, but the Family rooms needed 2 single beds for the kids instead of a ‘queen’. The close proximity of the airport was a bonus for transfers (5 mins), and so few planes each day that it was an interest to see them take off.
Thank you Coconut Bay for a fantastic holiday …Way beyond our expectations for an all-inclusive hotel …... We’d recommend you to anyone !

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
5  Thank J and P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 8 August 2014

Dear J and P,

Thanks for posting your review on your stay here at Coconut Bay. Its really great to hear such positive comments on the team here. They work hard everyday to ensure each of our guests enjoy their stay. We are glad to see that you were able to take in some of the water sporting activities at the Resort. I will be posting your response in the staff break area for all to read.

Cheers
Mark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Stayed at Cbay last two weeks July 14 with my wife and two girls aged 11 and 5. This place is excellent and all the staff are so friendly it is really amazing - special mention to the bar staff and kitchen staff (Martha - who knew us by name from one service) who constantly not only serve but entertain you as well. The pool and beach crew are always talking to you and both myself and my wife were really impressed by Dean James who had time for everyone. The food was superb from omelettes or pancakes for breakfast to special main dishes in the evening. We did try the Capri restaurant but the buffet was that good it matters not. The drinks were the best AI drinks we have had and we sorely miss the Perfect Harmony Cocktail sat in the pool bar. We spoke to Mark H a couple of times and would like to make sure he knows how good his staff are because they make it - no worries you can tell he knows.
We met great people from all over the world and wish we were there with them now.

Room Tip: We were on the 4th floor and the king beds are massive.
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank JenRos2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 8 August 2014

Dear JenRos2012,

Thank you for taking the time to write a review of your stay. We are thrilled that you enjoyed your time with us and felt the love the staff have for all of our guests. They are truly an amazing group of people.

We hope that we will see you again.

Cheers
Mark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Just an appreciation to recognized tow wonderful people that make our Stay a memorable one

At the Restaarant : Kenny , the Waiter , go beyond the call of duty to assist us
At Room Service , a wonderful lady , Marianne take such pride in doing her job , we appreciate all the good service .

And yes , we will visit this resort again

Room Tip: lower floors are better
  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Herman J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 8 August 2014

Dear Herman J,

We at Coconut Bay are happy that our team was able to add to the memories of your stay here. I will be sure to pass on your kinds words to them.

Thank you for your visit, we look forward to seeing you again.

Cheers,
Mark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

My wife and I were Coconut Bay from 7/26-8/2. We travelled as a couple and stayed on the Harmony side on the 4th floor. This was our 14th trip to the Caribbean and first to St. Lucia. Let me start out by saying the trip was great. The St. Lucia airport is small and easy to navigate. I had read online that CB is about 5 minutes from the airport. It is more like 2 or 3 minutes. Not even a half a mile away. This was terrific especially after a 4 hour flight. We arrived in the lobby around 2:20pm. Check-in took about 5 minutes. We had lunch and were in our room at 3:00pm. Our room was nice and clean and the fridge was already stocked. We had the concierge service, but really didn’t need it. Everyone at the resort is always willing to help and seem to go out of their way to ensure you have a great time. Our 4th floor balcony gave us a great view of the Atlantic and the St. Marie islands offshore. I think any room on the Harmony side is good because they all face the ocean and you will see the ocean, or part of it. The Harmony side had its own pool and bar. I only wished the bar opened earlier than 11:00am. There are more than enough chairs and hammocks and plenty of towels. Word of advice about the towels. Always try and take them from the adult side. If you borrow towels from the Splash (family side), they mark down your room number and if you don’t return them, you will be charged for them. At least that’s what someone told me. The Harmony pool is small, but it’s great for just going in and staying there for a couple of hours with drinks. There is access to the beach too from the Harmony side. There is Turtle Grass in the water, but the staff is cleaning it every morning. We went in the ocean several times and had no problems. It is on the Atlantic side, so it is not as calm as the Caribbean water, but it is still warm and you get a nice cool breeze all day.
The Splash side has two large pools. One for activities and one with a shallow area for the kids. The shallow pool also has two swim up bars, one for adults and one for kids. We would usually spend the morning there until at least 11:00am and then go back to the Harmony side when things starting to get a little noisy. We also did the water slide and the lazy river. The lazy river was great because whenever we used it, we were the only ones in it. Great way to get a tan. The Splash side also has the Beach Grille, which serves homemade pizza and burgers, chicken sandwiches, fries, salad, etc. throughout the day. The food was great there. Actually, all the food was great. The buffet breakfast was great. All the food was hot and fresh. They also served adults only breakfast in the Calabash restaurant beginning at 8:00am. This was a la carte. The resort has local vendors come onsite on Saturday and Tuesday. Also, you are never pestered by any vendors while walking the beach. At night, there are different local entertainers which always put on a good show. The only excursion we did was the land and sea which was an all-day affair. You get picked up at 7:30am and are back at the resort by 5-5:30pm. It gave a great tour of the island, but you go on the catamaran and then snorkeling and have lunch first. We were pretty tired at this point, but we still had stops at the Botanical Garden, a natural waterfall, the volcano and mud baths and finally a 19th century plantation for tea and coffee. It was good, but really tiring. I would suggest a ½ day tour. The resort is just nice to spend a whole day away. CB also has a small petting zoo, and Spot the Donkey dog that comes running to your feet anytime he sees you. There are too many employees to single out because they were all so nice and helpful. My wife said Kay was her favorite. St. Lucia is also by far the cleanest island we have ever been too. The people seem to take great care and pride in their island.
I know I am probably leaving out a lot of stuff, but send me an email if you have any questions. I had read some people say the planes were bothersome because it is so close to the airport, but there are only 4-5 flights a day, all in the afternoon. At that point, it seems that people are just amazed to watch the planes take off and then disappear into the distance. Take a look and go to CB. Great value for your money and you will have an extremely good and stress-free vacation.

Room Tip: Definately stay on the Harmony side if travelling as a couple. 4th floor has the best views of the ocean.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank MVER98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

We recently returned from a week long stay at Coconut Bay and had a wonderful time. It was perfect for our entire family and St Lucia is spectacular. Everyone was nice and helpful at every turn. I was particularly impressed with the food at every restaurant. I could have been perfectly happy with just eating at the buffet for every meal as they changed it every day and it was excellent. The specialty restaurants were very good as well and we tried them all. We also liked the outdoor bar near the pool/swim up bar area where they made homemade pizzas for lunch. Our two youngest children, ages 6 & 8, enjoyed the kids club and made new friends. Our sixteen year old loved lounging on the beach every day. My wife and oldest daughter loved the spa and each had a massage. The weather there was great with highs in the low 80's every day and no humidity which is a great treat to escape from where we live in the SE US. And there was a nice, steady breeze all the time day and night.

I would highly recommend going on an excursion to see the island, especially the Pitons area. We went on a tour of the volcano, hot springs and waterfalls which ended with a snorkeling session at Sugar Beach which is on a bay sandwiched in between the three Piton mountains. It was the prettiest place I've ever seen and we had a great time seeing all the tropical fish in the crystal clear water.

The kids also loved the water park, the pools and playing in the water at the beach. Our eight year old daughter thought she was in heaven with all the food choices which were available to her any time she chose. The room was nice, nothing fancy but well kept and clean. The resorts grounds were also very nice. I have only ever been to a few islands in the Caribbean and liked each one but St Lucia is the only one that I would definitely come back to some day. The people are nice, the weather is perfect and it is absolutely beautiful there. We had a great time at Coconut Bay!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank GREG B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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