We booked a room in this hotel over a recent holiday weekend. There were many events in Manizales and there were not many options. I do not like bashing hotels online but I need to be honest. This hotel has a few good things going for it. First of all, the service was great. There are many employees and the staff is used to handling lots of guests. Everyone who we dealt with at the hotel was great. Also, the included breakfast was huge and very tasty. My problem was the room. In my opinion the room was very depressing. The decoration was terrible. There must have been a recent renovation but they did not do a very good job. Our mattress was also very uncomfortable- it was probably 20 years old. The sheets were polyester. There was lots of street noise outside of room and the bathroom was dirty. We were a group of 8 and had three rooms. One of the rooms was infested with bugs when we returned from dinner. The next day we decided to check out and like I said the staff was great. They understood and did not charge us for the one room with the bug problem and did not hold us to the 2 nights that we committed to paying for on boooking.com.
- Official Description (provided by the hotel):
- At the plenty heart of Manizales, where the mountains embrace the sun in an area bordered with flavors of coffee, stands imposing the HOTEL CARRETERO,Situated on one of the most important avenues and near the most significant places of the city, the hotel counts with the best infrastructure and cutting edge technology, offering comfort in your sojourn, besides from fine details, elegant spaces and variety of options, always seeking to meet customer expectations. ... more less
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