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“Lovely Location” 3 of 5 bubbles
Review of Macdonald Forest Hills Hotel & Spa

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Macdonald Forest Hills Hotel & Spa
Ranked #1 of 1 Hotels in Kinlochard
Aberdeenshire
Level Contributor
111 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Lovely Location”
3 of 5 bubbles Reviewed 9 April 2014

Can't fault the location. Staff were very good, food as very good. Didn't use the spa, so can't comment on that.

Room spacious, pillows too soft such that when you lay down your face was enveloped with pillow! Room clean and decent facilities. Bathroom could do with some TLC (room 107), there are at least 10 cracked floor tiles. For a hotel of this standard (and price!), this is not acceptable.

  • Stayed April 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gg13533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoragStark, General Manager at Macdonald Forest Hills Hotel & Spa, responded to this review, 21 April 2014
Dear Guest
Thank you for taking the time to post a review following your recent stay with us here at Forest Hills Hotel & Spa. I am delighted that you found the accomodation, food and staff to be of a high standard.
Thank you for the feedback regarding the tiles in 107, I agree this is not acceptable and I have asked my maintenance team to address this as soon as possible.
Kind regards
Morag
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,935 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (331)
Date | Rating
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English first
Midlothian
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

Just returned from 2 nights at Forest Hills and wished we could have stayed longer. Located in The Trossachs, the perfect location for an escape from the city, at just over an hour from Edinburgh (and nearer still to Glasgow), great for walks.
The staff were all very friendly and our room was spacious with a huge, comfortable bed. If I was to be picky, the shower pressure in the room could have been stronger.
The leisure club facilities are fantastic, very modern, great for unwinding in the spa or steam room and a good size pool if you fancy doing some lengths.
We ate in Rafters bistro both nights, can recommend the juicy, homemade burger. Rafters is less formal than the main restaurant with decent quality gastropub food.
The breakfast is cooked to order, quality ingredients, and great choice of cereals, pastries, and fruit.
The Wee Blether tearoom along the road (turn right as you come out the hotel) is a quirky wee cafe, great for lunchtime snack - the cakes looked amazing.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravellersHHJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoragStark, General Manager at Macdonald Forest Hills Hotel & Spa, responded to this review, 21 April 2014
Dear Guest
Thank you for taking the time to most such a lovely review follwing your stay with us here At Forest Hills Hotel and Spa.
We provide the ideal location to allow you to get away from it all whilst relaxing in the bar, lounge or the pool.
The only thing we cannot guarantee is the weather!
Kind regards
Morag
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auchencairn, United Kingdom
1 review
4 of 5 bubbles Reviewed 5 April 2014

My boyfriend and I stayed here on the 1st of March for two nights. It was truly amazing. We received a warm welcome when we arrived and the room was lovely.
Staff were brilliant throughout the hotel and the spa facilities were great.
We enjoyed a meal here on our first night. It was very tasty but not outstanding and it was rather pricey! The panacotta dessert was rather bland with a slightly 'chalky' flavour and the poached pear that accompanied it was very tangy. This is the only negative that I can say about the hotel and we never mentioned it to the staff so shouldn't really complain!
Thoroughly enjoyed our stay, would definitely come back and highly recommend it to others!

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoragStark, General Manager at Macdonald Forest Hills Hotel & Spa, responded to this review, 21 April 2014
Dear Guest
Thank you for posting such a lovely review following your stay with us here at Forest Hills Hotel & Spa. We pride ourselves on offering warm and friendly service delivered with a smile and I have passed your kind comments onto the team.
Kind regards
Morag
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

On previous reports on other hotels I have been disappointed on my return as things have changed and not always for the better. Over several years this was our 4th visit to this hotel
and it is even better than ever !! The hotel which is set in wonderful grounds overlooking a
beautiful loch has been refurbished and everything about the hotel is perfect. There is a 4 to
5 mile run from Aberfoyle to the hotel along a narrowish road beside the loch. This makes the
journey to the hotel worth while. The ever changing scenes are a photographers dream and
the scenery continually changes with the weather lighting etc etc.The hotel is beautifully presented and all the staff are perfectly groomed and pleasant. They are all proud of their establishment and seem to want to do anything for you to make your stay perfect. Dining room
wonderful, again with excellent views and the grounds expertly maintained and kept very tidy.
I cannot recommend this hotel highly enough and my wife and I hope to return later in September this year for another stay. Could find no faults. Well done Forest Hills!!

Room Tip: Best views to the back of the hotel from the entrance overlooking the gardens.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mythosBangorUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoragStark, General Manager at Macdonald Forest Hills Hotel & Spa, responded to this review, 21 April 2014
Dear Guest

Thank you for taking the time to post such a lovely review follwing your most recent stay with us here at Forest Hills Hotel & Spa.
I am delighted that you did not find the changes to have had a negative effect on our lovely hotel. Over the past 14 months myself and the team along with significant refurbishment have worked hard to make Forest Hills better than ever. We are so pleased you liked it.
We look forward to seeing you alter this year.
Kind regards
Morag
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 March 2014

I purchased the revitalise spa package for myself and my fiancé for his birthday.
We both had a brilliant time! Lunch was one of the best meals I've had - cooked to perfection. The spa facilities were great - lovely and clean and well looked after.
We both had a massage and a facial each - these were amazing. So relaxing and professional. We felt very special! The relaxation area was lovely to wait in also!! Such a nice atmosphere! Staff were all very pleasant and even the drive to the hotel was memorable due to the fantastic scenery.

Well recommended and would definitely go back.

  • Stayed March 2014
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Antoinette1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoragStark, General Manager at Macdonald Forest Hills Hotel & Spa, responded to this review, 21 April 2014
Dear Guest

Thank you for taking the time to post such a lovely review following your spa day here at Forest Hills Hotel & Spa. I am delighted that you enjoyed all aspects of the visit, from food ,facilties and even the drive!
Why not try an overnight spa break next time!
Kind regards
Morag
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 29 March 2014 via mobile

Stayed on 27th March 2014 for 2 nights. Amazing location and stunning grounds set on the Loch. We were shown to our room which was fine but my parents were shown to a room which was dirty and not ready from previous customer. After 30 mins they got in. Area we were in rooms 0-12 smelt damp in the corridor and at all times the housekeeping trolley, Henry Hoover and dirty sheets etc were left lying about ! Weird and never known anything like it. It was like housekeeping was a permanent presence which is not what customers want to see.

On the plus side the bed was massive and very comfortable , the food was good and the leisure facilities were excellent. The spa in particular was great and my therapist was very friendly.

We played snooker and put a £5 deposit down then there was an incident where someone from Hotel asked us had we put a deposit down? It was as if he was accusing us of not paying? We sent him on his way -whoever he was -So strange and caused discomfort over £5 -this is a place where a tea or coffee cost £5 ! Also could not cater our needs for a simple cheese sandwich. It came smothered in pickle and was hand made so puzzled as to why the cust has to scrape off what they don't want. All in all we got a good deal via Superbreaks so happy but needs a firmer management hand to make things better. Too many inconsistencies at the moment

Stayed March 2014
Helpful?
Thank Carolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoragStark, General Manager at Macdonald Forest Hills Hotel & Spa, responded to this review, 21 April 2014
Dear Guest
Thank you for your comments . Delivering the highest standards of service for all our guests is at the heart of our core values and I would always welcome your feedback where you feel that this has not been the case.
Unfortunately we did have a flood on the gorund floor and it has taken some time for the damp odour to fade. I was most sorry to learn of your problems with check in, we have now appointed a new housekeeper who has a great deal of expereicne which we hope will eliminate such problems.
I do hope that despite this that you did enjoy your stay and will visit us again.
Kind regards
Morag
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 March 2014

I stayed here recently with a friend for a SPA weekend. Everything was really great. Unbelievable value for money. The room was not one of the newly refurbished ones, but it was really lovely. Plenty of tea and coffee and water. Super toiletries and a lovely touch having some delicious chocolates too. The views over the loch are great and the grounds lovely. All staff we met were just great and very helpful. The SPA , gym and pool are really relaxing, we had a really lovely time. Will definitely go again.

Room Tip: Any room with that amazing view!
See more room tips
  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ANN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoragStark, General Manager at Macdonald Forest Hills Hotel & Spa, responded to this review, 21 April 2014
Dear Guest
Many thanks for your wodnerful review that you have given our hotel and spa and we are really pleased that you enjoyed your experience with us. I know the team always strive to create a haven for our guests to indulge and relax in. so I have passed on your kind remarks to team who are as always happy to have been of service to you.
Kind regards
Morag
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Forest Hills Hotel & Spa

Property: Macdonald Forest Hills Hotel & Spa
Address: Aberfoyle, Kinlochard, Loch Lomond and The Trossachs National Park FK8 3TL, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Kinlochard
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kinlochard
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Macdonald Forest Hills Hotel & Spa 4*
Number of rooms: 55
Official Description (provided by the hotel):
Nestled within the breath-taking scenery of The Trossachs, Macdonald Forest Hills Hotel & Spa provides a luxurious getaway right on your doorstep. Our hotel in Aberfoyle is located just 20 minutes from Stirling, 40 minutes from Glasgow and less than an hour from Edinburgh, offering the perfect retreat from city life. Indulge in award-winning dining in the Garden Restaurant, or enjoy a delicious afternoon tea on the terrace while watching over Lake Ard. Our sumptuous spa is just the thing if you need to relax, with a fabulous selection of Elemis treatments on offer or, for the more adventurous, why not take to the surrounding hills or venture out on to the lake. ... more   less 
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Also Known As:
Macdonald Forest Hills Hotel Aberfoyle
Macdonald Forest Hills Hotel And Resort
Macdonald Forest Hills Aberfoyle
Forest Hills Hotel

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