While planning trip I called (the Starwood Prefered Guest call center in Austin Tx) and asked about pet fees. Call center rep advised that there were no associated fees at the Element or Aloft hotels for pets she said that the two were "extremely pet freindly" I called 2 hours prior to advise we would be checking in late and that I had pets. Upon arrival I was given a waver and was advised that it would be 35.00. I was advised to speak to the mgr in the AM. No pet beds were sent to the room. I was not able to speak withe mgr because we had to leave early in the AM.
When I arrived to the room the toilet buttons were broken and had to take the lids off to flush on the toilet tank. Let the front desk know and they asked if I wants to switch rooms I said that only if it was close. He did not have anything close and it was also around 12:30 am when I arrived and was really tired. He did tell me that I would be credited 1000 star points for the toilet issue . Bathroom door did not lock. Shower leaked water to floor. Mold in the corners of the tub area. Paint missing on parts of the door. This room was a poor representation of how a Westin affiliated hotels should look like. I was terribly bent out of shape with the whole pet policy thing and then going to my room and basic equipment was not working properly was a real letdown. I will not recommend this hotel line to anyone, It will take more than an apologies to make this right. I filled out a survey and asked to be contacted and advised that I would wait 1 week before posting this to allow time for resolution. Currently, I have not received a response. I also have posted photos to support all if my complaints.
- Official Description (provided by the hotel):
- Element Denver Park Meadows focuses on keeping guests feeling fresh, focused, and at their best. The hotel is located near Denver Tech Center and Park Meadows Mall and only 20 minutes from downtown. At Element Denver Park Meadows you'll find an energizing environment with clean design, natural light and open space. ... more less
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- Also Known As:
- Element Denver Park Meadows Hotel Lone Tree