We stayed at l'Oasis for 11 nights, family of 4 (with 2 babies of 6 and 3) from the 28th of December 2013 till the 8th of January 2014.
Site - BEAUTIFUL
This resort has a lot of potential, primarily for its beautiful location. The reef permits you to have a nice ocean swim during high tide, in the crystal clear water. it is also possible to do some snorkeling along the reef as well as not so deep in the ocean. During the low tide you can have a nice walk down the reef and look for nice spots and enjoy the nature of the beautiful ocean bed.
Accommodation - BASIC
When we arrived the receptionist informed us that our room was ready, but did inform us that there was something missing and they would work on it. When we entered there was no tap on the sink... that is probably what she meant, but the whole bathroom needs major renovations. We stayed in room 12A (the one right in front of the pool you see in the picture chosen by the manager for tripadvisor). The rooms are pretty basic. not even a wardrobe in there but there are fans to cool you off during the heat of the day.
Generally speaking our room needed a lot of renovations, all the bathroom area needs a complete refurbishment, at least we got a new tap and a whole new set for the shower. nevertheless, the door to the toilet never actually closed properly and the wood looked ramshackle and rotten.
The entrance door to the room doesn't also close properly. It has a lot of potential but really not up to standard. the feeling was a bit of abandonment and no real keen interest in maintaining the place.
The first day there was not a single towel in the room, and even though we asked several times we only received them the following day after we begged for a thorough housekeeping session especially in the bathroom.
Swimming pools were nice for the first 4-5days, the kids loved it, it is shallow enough in most areas and they could play in water easily. Unfortunately the pump broke down on the 5-6th day and by the time we left it was still broken so water turned out to be greenish and filthy. Not acceptable. We informed the manager and the receptionist several times, but there was always an excuse for not fixing the pump.
FOOD AND SERVICE- AWFUL
Now,here comes the real blunder of this place. The food was simply not up to standard. The cook simply did not know what he was doing and what recipes he would follow. I remember asking for a dish of fish and once it came in a form of stew and the other deep fried with bread crumbs. On New years eve, there was buffet and unfortunately there was a miscalculation and several guests remained without food. Most of the meat tasted stale. If you wan to attempt having a decent meal ask for the fish of the day. My daughter of 3 years lost 3 kgs while staying there, she could not simply eat the food. My wife rejected plates several times and so even though we were on full board we resorted to eat outside the resort whenever we could.
Simply shameful. The owner should seriously look into hiring a professional cook, who can do his job properly. This has been the greatest deterrent for us to ever come back in this place.
Excursion and trips
There is a person who supposedly works in collaboration with the resort that every evening attempts to lure you to take trips with him. Well, we managed to swiftly and smartly dodge him as we met a great guy during the low tide who would offer us the same exact excursions for half the price. He owns a company and has passion in what he does as well as interest.
to-fro stonetown would cost you 50USD compared to the 100 by the hotel guy.
dolphins + snorkeling = 50USD compared to 120USD of the other guy
His contacts are: IBRAHIM JUMA (+255-773172428, +255778538764, firstname.lastname@example.org). He lives in the village next to the resort. WE STRONGLY RECOMMEND HIM. Cheap, reliable and spot on. Ah, don't forget to ask him to take you for the sandbay trip.... he will grill for you fresh lobsters, Squid etc. on the sandbay, after snorkeling. Amazing experience.
It is sad to see such a potentially nice resort be abandoned to its fate. It is a beautiful location, blessed with exceptional nature and beautiful warm, crystal clear ocean waters. Our impression is that the owner doesn't really care. It's a pity, and if that's the case he should sell it to someone who can take it up to standard. This resort is way below par for what it could offer. Pity.
- Official Description (provided by the hotel):
- Peaceful location, no salesmen, no loud music, clean and secure less-touristic part of Zanzibar. Large rooms, beds in Zanzibar style. Verandas with perfect sea view. Two swimming pools with natural salted water. Lots of fresh water in showers (not always on Zanzibar). Beautiful garden. Many excursions can be arranged from the hotel. Best place for dolphin tours, if lucky you can even see some while sitting outside your room. ... more less
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- Also Known As:
- L'Oasis Beach Hotel Kizimkazi Zanzibar Island