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“Food.. mheh. Strange rooms” 3 of 5 bubbles
Review of Dolce la Hulpe Brussels

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Dolce la Hulpe Brussels
Ranked #1 of 1 Hotels in La Hulpe
Certificate of Excellence
Brussels, Belgium
Level Contributor
265 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
“Food.. mheh. Strange rooms”
3 of 5 bubbles Reviewed 12 June 2014

Very restful place spread out in a forested/field area. Seems to cater to large groups. Normally tranquil except for the accommodation of large groups. Or the small children that run through the expansive lobby yelling. Neither parents nor staff seem to mind.

Despite the high marks for the setting, there were some things that I didn’t like or found odd.

The rooms are nicely done and most have a great view of the green outside with very large windows. However, although a quality room, there was no door for the bathroom. There was a door for the toilet, but it was a frosted glass door with a large hole in it where the door knob would normally be. So no secrets between occupants here. Also, there was a large window looking from the bedroom into the shower with a curtain on the bedroom side of the wall. Hhmmm. So your roommate can check on you in the shower as you try to get those hard to reach places. So, if you have an open and free relationship with nothing to hide, this works out well. But if you are shy or a father with a teenage daughter or an elderly mother, this room would be awkward.

Nice TV in the room, but attached to the upper wall in a corner near the ceiling. It can be maneuvered a bit to face some parts of the room, but it is so high up, it is weary for your neck if you are in bed. No place to move a chair to be closer, so uncomfortable viewing. Maybe that brings some business for the hotel’s spa for neck therapy.

The bathroom didn’t have any bottled toiletries. Only a push dispenser on the wall. Thought a hotel such as this would have the small bottles of stuff to promote a “spoiled” feeling rather than a dispenser normally found in communal shower rooms.

There was A/C, but it never was very cool. Had all the dials up to the max, but it fell short. Seemed like water cooled air rather than air from an A/C condenser. Not very pleasant.

Food wise, we only had breakfast and a graduation dinner at night. The breakfast offering was very good, but there wasn’t very much space to move about the buffet tables. And they packed people in the breakfast place. Reminded me of a chow hall at an all inclusive hotel package at a bargain resort in the Mediterranean. Hard to move about. Also, there wasn’t very much space between tables. So no privacy and no short cuts to go from buffet to table. Not very pleasant.

Finally, I wasn’t very impressed with the graduation dinner. Could be the school’s fault if they selected the cheapo combo instead of something more expensive. There was a reasonable selection, but all hot items were overcooked and they were slow in replacing items when they were depleted. Wine was included but service was slow. Bottles weren’t left on the table so you had to get the attention of a waiter to bring you more.

Finally, the bar was a disaster. It took over 30 minutes to get a drink. When we first arrived there were two bartenders dealing with our group of over 200. People were lined up three deep all along the bar waiting to be served. Some reinforcements arrived after about an hour, but still not enough. The hotel could have foreseen this and had extra staff to deal with us, or set up a room with a temporary bar. However, they seemed to treat it as a normal night with 10-20 people an hour.

I’d go back for a special event, but not to go there for a hotel.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mr G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Bruxelles
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 6 June 2014

frustration because the spot is splendid. but the staff is so incompetent. they're probably use to big companies but for a private group they're hopeless. Even for a big group ! Very sad. I won't come back.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Cyril J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 25 May 2014 via mobile

My husband, myself and our two boys (4 & 8) stayed at the hotel last night. We were on our way through brussels and found the hotel via trip advisor. A variety of people had said the hotel was great but the food expensive. This would be an excellent way to describe this hotel. It was very peaceful when we arrived. The front staff were fantastic and lovely with our children. We found our room very tasteful and large for the four of us. We looked out onto a private garden area. We did attempt to eat in the restaurant but the buffet was 40.00 euro a person, 20.00 for an eight year old and our four year old would have been free. We just thought that seemed ridiculous at ten o clock at night. We then went to the bar where we order something smaller but one beer and a cocktail were 20 euros on their own so the hamburgers, two milk and three drinks was over 60.00.. So food and drinks are expensive. The pool was lovely as was the steam room and sauna. Overall it was a great stay and we would stay again. Be aware when checking out you pay a tax and they did try to charge us for a breakfast we never saw. So for stars as they could do with coming up with a menu that is more family friendly

Stayed May 2014, travelled with family
Helpful?
Thank Alicia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erik j, General Manager at Dolce la Hulpe Brussels, responded to this review, 31 May 2014
Dear Alicia G,

Thank you for choosing the Dolce La Hulpe Brussels and taking the time to share your opinion with other travelers.

I am thrilled to your generally positive and constructive comments. They are very important to us.

However, on behalf of the entire team, I am truly sorry about the confusion over the breakfast charge. The tax, on the other hand, is a lawful obligation that we cannot avoid.

We thank you again for assisting us in continually improving our guest’s satisfaction and hope to welcome you again soon.

Kind regards,

Erik Jansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aylesbury, United Kingdom
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 24 May 2014 via mobile

This is one of my favourite venues for running international training programmes. It's easily accessible via the airport and Eurostar and we have been using this venue for many years.

The dedicated training rooms are well appointed and plentiful within a large conference suite. They are rather sterile but clean and spacious. The refreshment area is one of the best with an excellent selection of healthy and not so healthy food and beverages. This time I managed to resist drinking my own body weight in Cecemel!

There is an excellent gym, spa and pool at this venue which attracts many spa residents.

The bedrooms are of a good size with TV which shows BBC1 and BBC2 which is always a plus for anyone from the UK. The beds are comfortable and the bathrooms are of a good size too.

I really like the buffet food at lunch and in the evening. It can be quite a random collection of dishes but as a vegetarian I always find plenty of tasty and healthy food to eat - even if some of the choices seem rather odd together but that's more to do with what I put on the plate...

It's a quiet venue sitting in the middle of a forest with plenty of walking and running trails. When you first see it the 'large white box' design gives you the impression you are entering a maximum security training institution but don't be put off, it's really rather good!

Stayed May 2014, travelled on business
Helpful?
Thank HandofLearning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erik j, General Manager at Dolce la Hulpe Brussels, responded to this review, 31 May 2014
Dear HandofLearning,

Thank you! Thank you for your loyalty and also for taking the time to rate us and share your positive and constructive opinion on the Dolce La Hulpe Brussels.

I was thrilled to read your comment in all its detail.

Once again, and on behalf of the entire team, thank you and we look forward to seeing you again soon!

Kind regards,

Erik Jansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 20 May 2014

We booked 2 (connected) deluxe rooms and we had nice ones inside the main building of the hotel. Rooms are modern and classy. The hotel in general could use some renovation though. The bar/restaurant in the lobby is very expensive and it is stupid that you can not go there with your robe since this is mainly a spa hotel. We did not do any treatments or massages since it was super expensive. We did go to the spa which was average. The pool water was cold for me and the whole spa is small and crowded. We had breakfast and dinner buffets which were great. The breakfast one is amazing ! The hotel is calm and great for relaxation as it is surrounded by the gorgeous 'Bois de la cambre' forest greenery. We rented electric bikes from the hotel and did a tour in the premises which was really nice. Many elderly people but this was expected for this kind of hotels.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kas_Bxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erik j, General Manager at Dolce la Hulpe Brussels, responded to this review, 31 May 2014
Dear Lebinbrussels,

Thank you for sharing your point of view on your recent stay at the Dolce La Hulpe Brussels.

I am thrilled to see that we were able to meet your expectations on most levels.

We thank you again for choosing us and hope to see you again in the near future.

Kind regards,

Erik Jansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

If, like me, you have been trying to find a Spa in Belgium that is on the same level as a top London hotel spa, then this is it.
The staff were all welcoming, friendly and very professional. I signed in at the Cinq Mondes desk, which is in the Spa boutique. Very nicely decorated. I was shown to the changing room, which in itself is a lovely room, and given a bath robe, slippers and the card to access my locker and the wellness facilities. The changing rooms are lovely. Large couches, floor to ceiling mirrors, separate changing cubicles if you would like, showers, toilet etc. On the sinks were a selection on Cinq Mondes beauty products. Hair dryers and scales available too. There was also a large shelf of fluffy white towels and I was told to help myself. Before my treatment I used the wet facilities. A few meters down the corridor and you arrive. A medium sized pool with one wall nothing but floor to ceiling windows looking out onto the garden... with lots of loungers around the pool. Tucked around the back of the pool is the sauna and hammam. The sauna is very big and has a window looking over the garden which is nice. There was also a bucket of water for the coals. The hammam is quite small but entirely adequate and has a cold tap hose for cooling off. There are 2 showers, both featuring a normal shower, waterfall and side shoots. Complimentary water is provided in the sauna/hammam area. To wait for my treatments I was taken to the waiting area. Very relaxing..comfy chairs, bubbly fountain, soothing music and complimentary water and tea. My treatment room was lovely and beautifully decorated. My treatments (balinese gommage and massage) were wonderful. The massage was exceptional. The lady who did my massage was wonderful (Gabrielle). Afterwards you can relax in the relaxation room on one of 4 beds and drink tea/water. No one hurried me out. I was welcome as long as I wanted. Overall, first class facilities and service. The only con is they don't offer any waxing or eyebrow shaping. But, would I recommend it? Yes!! Will I be back? Absolutely!!! I can't wait!

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Juniper J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erik j, General Manager at Dolce la Hulpe Brussels, responded to this review, 31 May 2014
Dear Juniper,

Thank you! What a wonderfully rich and positive feedback. It was a true pleasure reading your comment on your recent visit in our Spa Cinq Mondes.

Again, thank you very much for choosing us.

We look forward to welcoming you back again very soon.

Kind regards,

Erik Jansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 May 2014 via mobile

Half an hour drive from the Brussels center, La Hulpe is a nice modern (not from outside!) hotel offering good support and space for conferences and trainings as well as for sport and relax. Kind and helpful staff, however food is average given the price (especially catering). Rooms are small and clean, but if you expect to get things like shampoo, body lotion etc (again for the price you pay and also because it is just standard!), you will be disappointed. And for ladies, the hair drier is a nightmare, better take yours:). Overall very good for business, for vacation i think you can find better.

Stayed May 2014, travelled on business
Helpful?
Thank ZuzanaCZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erik j, General Manager at Dolce la Hulpe Brussels, responded to this review, 31 May 2014
Dear ZuzanaCZ,

Thank you for taking the time to share your feedback on your recent stay with us.

I am glad to see that we met your expectations on most levels.

Bathroom amenities are available upon request. Please do not hesitate, ion the future, to call upon our staff who will be delighted to provide you with it.

On behalf of the entire team here at the Dolce La Hulpe Brussels, we do hope to welcome you again soon and perhaps improve our image in your eyes.

Kind regards,

Erik Jansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dolce la Hulpe Brussels

Property: Dolce la Hulpe Brussels
Address: Chaussee de Bruxelles 135, La Hulpe 1310, Belgium
Phone Number:
Region: Belgium > Wallonia > Walloon Brabant > La Hulpe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in La Hulpe
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Dolce la Hulpe Brussels 4*
Number of rooms: 264
Official Description (provided by the hotel):
Dolce La Hulpe Brussels is located in the heart of the ancient Sonian forest creating a tranquil and verdant sanctuary only minutes from the Brussels City Centre and Brussels International Airport. This premier resort and conference hotel is dedicated to inspiring its business and leisure guests—especially with its indoor pool and fitness center, a lavish CINQ MONDES Spa, two superb restaurants and lounges, and a selection of 264 guest rooms and suites newly appointed with ultra-modern conveniences and sleek, contemporary decor. Featuring 4,500 m² (47,900 sq. ft) of IACC certified meeting space that includes 2 auditoriums, 35 meeting rooms and the most cutting-edge technology, Dolce La Hulpe Brussels balances work with play by offering exceptional sports, recreational and leisure opportunities onsite and in the breathtaking natural beauty of the surroundings. Every aspect of one's stay nourishes the mind, body and spirit, in the tradition of Dolce Hotels and Resorts. ... more   less 
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Also Known As:
Dolce La Hulpe Brussels Hotel La Hulpe
Dolce Hotel La Hulpe

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