We stayed there for one night before a morning flight. The biggest problem was that our shower didn't drain and when I went to try to get another room the guy at the desk told me they're all full and there's nothing he can do about it. It was late when I spoke to him, but he was watching tv and seemed like he just didn't want to be bothered. He even argued with me about whether it drains because he was not aware of the problem. I booked this hotel earlier the day I checked in and there were other rooms available so that was probably not true that he couldn't get us another room. He said there's nothing he can do and didn't even offer anything to appease us. The whole reason we stayed there for 12 hours was to shower and sleep before our flight. He was rude and unapologetic. This is not a cheap hotel so this type of service is unacceptable. We would have showered anyway and just flooded the bathroom but I knew that the people who would have to deal with it are the poor cleaning staff, not the rude folks who run this place. Stay away.
The hotel is not very close to the airport and was impossible for our cab driver to find, so it cost us an extra 10 euro as he drove around asking people for directions. The early shuttles were all booked so we had to take a later shuttle which was cutting it close with our flight. If they advertise free shuttles they should actually provide them at times that are convenient for people's flights. Other reviewers have pointed out that they only offer shuttles in the morning - false advertisement and a problem if you fly later in the day!
The morning staff was far more courteous (we checked in at 11pm) but still didn't offer us anything for the shower. I would stay away from this place and stay closer to the airport even if you have to take a taxi.
- Official Description (provided by the hotel):
- The Comfort Hotel Roma Airport FCO is less than five miles from the Leonardo da Vinci-Fiumicino Airport. This Rome, IT hotel is minutes from local points of interest like the Nuova Fiera di Roma multipurpose venue and the Porto di Civitavecchia (Port of Rome). ... more less
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- Also Known As:
- Comfort Hotel Roma Airport Fiumicino Rome