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“Good facility but severely short staffed during Chinese New Year” 4 of 5 bubbles
Review of Sheraton Changzhou Wujin Hotel

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Sheraton Changzhou Wujin Hotel
Ranked #10 of 498 Hotels in Changzhou
Shanghai, China
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good facility but severely short staffed during Chinese New Year”
4 of 5 bubbles Reviewed 10 February 2014

The facility is quite new and looks great.
Staffs are very friendly and courteous.
Location is right next to Yan Cheng zoo and park; quiet but you need a car to travel around anywhere.

However the hotel is severely short staffed during my visit in Chinese New Year (Feb 3-5, 2014).
I checked in at noon and only got the room key by 4pm.

A couple complaints from making it the perfect destination:

1/
The breakfast and dinner experience @Feast is a nightmare with lack of food refill and staff.
The seafood dinner runs out in just seconds and they only get refilled like once per hour.
Bread never gets refilled, dinner or breakfast.
Tables were very dirty in the morning as the staff doesn't wipe the surface when previous guest leaves.

2/
WIFI is free but simply doesn't work.
It disconnects immediately after connection, happens to both iOS or Android.

3/
Kids indoor area is very dirty and small, my friend describes it as a beggar's corner.

4/
The TV in the room is really hard to operate...


If you don't mind any of the above, this is a great option!

  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sd712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 reviews from our community

Traveller rating
    25
    29
    6
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    2
See reviews for
9
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

Recently been to Sheraton Changzhou for a business trip. Not only was the hotel beautiful and well maintained but the staff was excellent.

The hotel staff were very friendly, polite and went out of their way to help me. The room's were very clean, confortable and well maintained.

I do hope there are more vegetarian option on their dinner menu though...

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SAO0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenqi Y, Online Manager at Sheraton Changzhou Wujin Hotel, responded to this review, 12 February 2014
Dear SAO0101:

Thank you for sharing your feelings and experience with us. It is wonderful to know you had taken the pleasure to enjoy your relaxing time at hotel.We would like to share your comments among our service team and we look forward to welcoming you back to Sheraton Changzhou Wujin very soon.
With Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

On a business trip to Changzhou recently we stayed at the Sheraton Wuji. Having stayed at many hotels both international chains and local ones, my experience has been very hit or miss. Just because there is a well known flag managing a hotel does not always guarantee either good facilities or service.

This hotel was a really pleasant surprise - it ticked both boxes. Best of all was the service. The staff were friendly, polite and clearly well trained. I was particularly impressed with the lobby bar where not only did I get a really good gin and tonic, (water glass sized and really delicious for a paltry 45 RMB), but the girls at the bar did a really nice job of being attentive but not hovering.

The buffet dinner was quite good at Feast restaurant although the more poplar items like snow crab legs and tempura were predictability lacking in quantity. That said the variety and quality of the food was good not just at dinner but at the breakfast buffet as well.

The rooms were nicely appointed, very clean and everything worked well. I am not a huge fan of the 'fish bowl' bathroom idea where there is a glass wall between you and the rest of the room but the electric blind made getting privacy easy.

So overall I was really pleased with this hotel. I would say that if you stayed in this exact hotel with the same staff in a major city whether Shanghai, Hong Kong or Paris, you would have the same good experience. Kudos to the management who I think did a very good job of delivering international standard facilities and service in an unlikely location.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank charles c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online W, Starwood Group at Sheraton Changzhou Wujin Hotel, responded to this review, 24 October 2013
Dear guest, thanks very much for your trusting in Sheraton Changzhou Wujin hotel. Thanks for your good comments and it’s nice to see that you had a good time with us. The entire staff is looking forward to serving you upon you next visit. Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
137 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 2 September 2013

My friend booked this hotel accidentially, we realized that the hotel is very far away from the city center, where it takes you half an hour and RMB 45 taxi fare to get there. The hotel itself is so far so good, typical Sheraton style and wont give you any surprise in all areas.

The good thing is the hotel provide free wifi (but quite weak within the room), and the location is closed to the park, which it cliams a famous one locally but I realize the park is quite quiet even at the weekend.

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HerbertLi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online W, Sales Coordinator at Sheraton Changzhou Wujin Hotel, responded to this review, 24 October 2013
Dear guest, thanks very much for your trusting in Sheraton Changzhou Wujin hotel. Thanks for your good comments and it’s nice to see that you had a good time with us. We will try our best to improve our service quality for guests who choose and trust Sheraton Changzhou Wujin Hotel. The entire staff is looking forward to serving you upon you next visit. Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
5 of 5 bubbles Reviewed 10 July 2013

Good hotel if you are visiting the West Tai Hu area of Wujin. Never anything to complain about. Good value room and breakfast. Excellent buffet and tea area. The hotel is well located for visiting the Oxford International College of Changzhou and Yancheng park

  • Stayed October 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ollywells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conny W, Sales Coordinator at Sheraton Changzhou Wujin Hotel, responded to this review, 11 July 2013
Dear guest, thanks very much for your trusting in Sheraton Changzhou Wujin hotel. Thanks for your good comments and it’s nice to see that you had a good time with us.The entire staff is looking forward to serving you upon you next visit. Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 June 2013

Great experience, very clean hotel... only problem is lack of vegetarian food.

Friend staff and nice open spaces, good gym also. Rooms are large and very clean with free wifi which helps. Cost effective for what you get - 5 star luxury for around £50 (corporate rate). Worth staying there. A little far from the city but you can get taxi quite easily.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PramalLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conny W, Sales Coordinator at Sheraton Changzhou Wujin Hotel, responded to this review, 9 June 2013
Dear guest, thanks very much for your trusting in Sheraton Changzhou Wujin hotel. Thanks for your good comments and it’s nice to see that you had a good time with us. It will take 30min from the city to our hotel.The entire staff is looking forward to serving you upon you next visit. Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 October 2012

I stayed in this hotel as part of a business trip, so i don't know how much it's cost per night, but every thing was very exclusive: the dining room and the food in it, the room (be careful with the mosciots in the balcony!) etc. However, the Tv's channels selection was very poor, most of the channels were in chinese except HBO and AXN

Room Tip: the rooms at the 5th floor as a nice swinger in the balcony
See more room tips
  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tomilio7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conny W, Sales Coordinator at Sheraton Changzhou Wujin Hotel, responded to this review, 28 May 2013
Dear guest, thanks very much for your trusting in Sheraton Changzhou Wujin hotel and feedback to me, we total have 45 channels and 6 foreign channels for you selecting, The entire staff is looking forward to serving you upon you next visit. Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Changzhou Wujin Hotel

Property: Sheraton Changzhou Wujin Hotel
Address: No.1 Yanzheng West Avenue, Changzhou 213168, China
Region: China > Jiangsu > Changzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 498 Hotels in Changzhou
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sheraton Changzhou Wujin Hotel 4.5*
Number of rooms: 317
Official Description (provided by the hotel):
A warm welcome and genuine smiles await you at Sheraton Changzhou Wujin Hotel, with all you need for a pleasant stay. Conveniently located in the Wujin District, our local neighborhood has it all, with easy access to shopping and business areas. We’re just 500 meters from the popular China Spring & Autumn Yancheng Tourist Area.Experience the comfort of our 317 guest rooms and suites, featuring our plush, all-white signature Sheraton Sweet Sleeper™ Bed to help you rest completely. Each room features a generous desk and work area, wired and wireless High Speed Internet Access, an LCD Flat Screen Television with PCTV digital service, and a spacious bathroom.We offer a total of 2,687 square meters of flexible space, including a 1,500-square-meter pillarless Grand Ballroom, for meetings, conferences, and banquets. Our dedicated convention services team will ensure that no detail is overlooked and that your event is a complete success. ... more   less 
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