We had a suite at the hotel and it was great. We had two bedrooms with an additional living area and kitchenette. The rooms were very clean and well-appointed and the west-facing balcony was lovely. The hotel staff were (mostly) very friendly and helpful. Breakfast was excellent. The pool was perfect and people were very respectful .... no drunken swimmers or people staying up making noise all night.
We have a few constructive criticisms to make. First the hotel desperately needs a proper restaurant where families can sit down and order from a menu. The buffet was probably great .... but at 30 Euros a head (come on!!!), with no discount for children this wasn’t good for us. There was a sushi restaurant. What????? This is Portugal. If we want to eat sushi we’d go to Japan or find a Japanese restaurant back home. In Portugal we wish to dine on Portuguese/European food! The bar snacks were good but most days we ate out ..... this is money we would have happily spent at the hotel.
The bar area in the foyer was often full so on a couple of nights that we wished to sit there and have a drink we couldn’t. I asked the staff at the front desk to find some extra seats. This apparently wasn’t possible. Come on! Show some initiative .... you have paying customers.
We also asked at the desk if there was a local supermarket .... and were told no, we would have to get a taxi to town. A couple of days later we enquired (with another staff member) where the supermarket was ..... and it turned out there was one just 5 minutes walk away!! I think some staff need a little more training as to where local facilities are?
The front desk was annoying. The staff were very helpful but the desk was nearly always undermanned, with long queues forming. We waited about 20 minutes to check in ..... far too long for a hotel with this star rating. To make matters worse you could see staff members hovering in the background .... why didn’t they pay attention and help their overworked colleagues?
Finally, it is advisable to hire a car if you don’t have transport. Buses are not as cheap as you might think. Taxis are okay but we were overcharged on our ride from the airport – the driver asked for 68 euros, it should have been 35 or 40 euros. Beware! Always agree a price in advance. You cannot easily walk down to the town/beach from the hotel as there are no pavements next to the roads! If you don’t like being dependent on public transport get a hire car ... the hotel can recommend a very good local hire car firm and organise delivery of a car to the door.
Overall a positive experience. If the hotel had a proper restaurant we would visit again.
- Official Description (provided by the hotel):
- The Aldeia dos Capuchos Golf & Spa Hotel is located in the historic town of Vila dos Capuchos, on the Costa Caparica, 20 kilometres to the south of Lisbon and provides magnificent ocean views. Only 20 minutes from Lisbon Airport, 10 minutes from centre of Lisbon and 3km from the beaches at Costa da Caparica. ... more less
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- Also Known As:
- Melia Aldeia Dos Capuchos Golf Hotel Lisbon
- Melia Hotel Lisbon