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“What a nightmare” 3 of 5 bubbles
Review of Aldeia dos Capuchos Golf & Spa

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Aldeia dos Capuchos Golf & Spa
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“What a nightmare”
3 of 5 bubbles Reviewed 1 June 2014 via mobile

I totally regret staying at this hotel if only I had read the reviews first the only thing positive about this place is the rooms very spacious very clean, and the bar waiter Pedro. The customer service is the worst I have ever experienced in my life the Manager Sofia should really not be at the front desk very rude and obnoxious she is in the wrong profession. Until someone tells me otherwise I will not be coming back to this hotel

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Dainty222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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555 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
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English first
Madrid, Spain
Level Contributor
93 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

Far and close enough to Lisbon, in a relaxing and quite environment. Good rooms and nicely maintained, with more than one restaurant to choose from.
Maybe too quite for me. Bar closes too soon and I do not understand how in 2014 there are still hotels that charge you to access wifi.
People are nice and welcoming.

Room Tip: The Price/quality ratio is very good if you get a good deal. If you pay standard price, it may be ex...
See more room tips
  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GLSMAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 29 May 2014 via mobile

Hotel has a superb staff - handle Engish well. Buffets were delicious with lots of variety and lots of fresh fruit. Nice spa on site along with huge heated indoor pool and 2 outdoor pools. Rooms comfortable and amble and include small kitchenette and minibar. Town and beach about 5 minutes away in taxi. Grocery store within walking distsnce. Lisbon further away - requires transport to ferry and then ferry to city. Lots of sights worth seeing once there.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

Reception: Too long wait to check in, only one desk day of arrival, waited 1 hour to check in. Not information at all if late check out was possible, not even on the same morning of departure, we booked a special package only for this reason
Breakfast: The lady was very friendly , but as other people already said there is not enough space for all guests, a very small room, had to wait twice for a table.
Swimmingpool: It looks great but at the moment we went to enjoy it, a group of kids started to paint the wood on the side, the smell was disgusting, so we had to leave.
I am used to better service at Melia Hotel. Sorry, not coming back

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank 119JoseOrtega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Almada, Portugal
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 May 2014

Passamos a noite de núpcias neste hotel e fomos muito bem recebidos.
Tivemos pétalas e champagne e chocolate á nossa espera.
O hotel ofereceu o acesso ao spa, mas não aproveitamos. O nosso quarto tinha uma excelente vista.
Obrigada.

We passed our wedding night in this hotel and we were weel welcomed.
We had petals and champagne and chocolate waiting for us. The hotel offered access to the spa, but do not take advantage. :S but we like anyway. Our room had a big view.
Thank you.

Room Tip: Rooms with view to the beach/sea
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  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Silvie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vienna
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 20 May 2014

Presently staying at this hotel booked for 2 nights. The worst breakfast I had in a 4 star hotel. The location is outside Lisbon. Although I find the appartment type rooms very nice, other than that nothing is good in this hotel.

  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank titoboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Costa da Caparica hotels

Galicia
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 8 March 2014

Good and modern hotel. Rooms were clean and comfortable. As negative aspect, I would only say that breakfast was not perfect, because they did not have enough tables for all the guests and they did not replace empty trays with new food fast enough. Breakfast was a mess when they had too many people having it.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TorresDeOeste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio_SSimoes, Gerente de relações públicas at Aldeia dos Capuchos Golf & Spa, responded to this review, 9 March 2014
Thanks for your opinion. This is very important for us.
We are very sorry that you have those problems, we will send your message to the departments involved so we can do it better in the future.

Hope to see you soon.

Melia Aldeia dos Capuchos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aldeia dos Capuchos Golf & Spa

Property: Aldeia dos Capuchos Golf & Spa
Address: Largo Aldeia dos Capuchos | Capuchos, Costa da Caparica 2825-017, Portugal
Region: Portugal > Alentejo > Setubal District > Costa da Caparica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in Costa da Caparica
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aldeia dos Capuchos Golf & Spa 4*
Number of rooms: 229
Official Description (provided by the hotel):
The Aldeia dos Capuchos Golf & Spa Hotel is located in the historic town of Vila dos Capuchos, on the Costa Caparica, 20 kilometres to the south of Lisbon and provides magnificent ocean views. Only 20 minutes from Lisbon Airport, 10 minutes from centre of Lisbon and 3km from the beaches at Costa da Caparica. ... more   less 
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Also Known As:
Melia Aldeia Dos Capuchos Golf Hotel Lisbon
Melia Hotel Lisbon

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