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Iberostar Malaga Playa
Ranked #1 of 6 Hotels in Torrox
Certificate of Excellence
GreenLeadersSilver level
Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good hotel”
Reviewed 4 September 2012

a verry good hotel. Room and bathroom clean and well equiped. Food, enough variety (only for dinner more choice in main cousrses would be better) but all well prepared. Only problem is that in the high season the restaurant is very crowedand noisy, the pool too small and there are not enough sunbeds available. Very friendly staff. Also should they follow there own rules. They ask long pants for dinner, but not applied. The same for the sunbeds, no reservation, but if you go to the pool after 8.30 AM there is no sunbed left, evrything is reserved wilth towels. All-in is very good, Almost every drink is included en all are branded names

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank K F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,332 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
cumbria
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 September 2012

Stayed in August for ten days. Hotel and rooms were fabulous. Very large junior suite with bath robes and slippers extra treat! The food was excellent quality and variety. The entertainment team did their upmost to involve everyone but were not pushy at all and the kids club staff were fantastic with our 2 boys - well done! All in all a lovely relaxing place not much in Torrox itself but the prom is excellent for a walk - safe for kids and not too British! Good markets and nice beach.
Only concern in hotel was sunbed reserving but plenty of grass if you get stuck and pool towels a big bonus ! Def use iberostar again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank humesCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwickshire
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 September 2012

I have just returned from this hotel after spending a week here with my family in a two-bedroomed apartment, we had a very enjoyable stay, the apartment was extremely well equiped and the air-conditioning was a real bonus !! the staff throughout the hotel were very pleasant and helpful at all times. The only downside that I would point out was the shortage of sunbeds around the pool and if you didn't get up at the crack of dawn you wouldn't get one !!!! Guests were out before 7am putting their towels on them to reserve them ! apart from that i would like to say if you were thinking of visiting this hotel in the near future you wont be dissapointed.......

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank steph f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava, Slovakia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 August 2012

I would like to share my experience with this hotel. I have to say, that room was really clean, I was satisfied with food, I think it is good especially for people, who like fish. Beach was really nice, long.
But I was not satisfied with the location of my room (room number 462)....my room was above the entry for trucks. It means that in the middle of the night I was up beacuse of noise and this happened every night. When I wanted to change my room, they told me that there are no free rooms. So if you decide to go to this hotel, you should take care, which room you will get.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Katarinka_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 August 2012

Ok we have always used Iberostar as they are very very good, HOWEVER, 3 days to go until we are due to go to Iberostar Malaga Playa we receive a phone call from our tour operator. The hotel have double booked our room, we have to go somewhere else. I am furious. I have 2 children and spend alot of hours trying to find the right hotel. This ticked all the boxes. This has really put me off using Iberostar again. We go on the 19th August now to another hotel. fingers crossed its good. I have heard this before on other iberostar comments , they double book rooms to ensure they are always full, then rely on cancellations to sort out the issue. SO BEFORE YOU TRAVEL ASK YOUR TOUR OPERATOR TO ENSURE YOU HAVE A ROOM. The plus on this is that we are aware of this now and not when we get there.

Stayed August 2012, travelled with family
Helpful?
3 Thank Stel1063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Malaga Playa, responded to this review, 27 August 2012
Dear client,

First of all we want to thank you for making us conscious of how you experienced the occurred. As to us the vision of our clients is the clue to complete guest-satisfaction, we are very grateful for the time and effort you spent writing this comment. We are fully aware that this is the best way to achieve superiority and excellence in our daily services.

Overbooking is a highly exceptional situation for Iberostar. We work hard to prevent this uncomfortable situation and, in case it succeeds we do our utmost to be proactive and prepare the best possible solution. When exceptionally we reach a sales stoppage, we immediately send an advice to all of the cooperating tour operators to carry out a sales stop. However, at that moment sometimes there exist already some reservations made simultaneously just before the sales stop. In order to avoid leaving any client without his desired holiday, we do our utmost to plan and organize that everybody becomes his vacation. On rare occasions, we have no other choice than to relocate the excess of already booked rooms for the shortest possible time in a different Iberostar hotel in the same area and with similar characteristics. Due to the discomfort we know this causes we always try to make up with our guests, helping them the best we can, in order to minimize the impact of the inconvenience and we look forward to hearing how you and your children experienced the holiday in order to learn from your relate.

We find it enjoyable that despite the bad news of being booked into a different hotel you value that we advised you in advance so that you had the relevant information as soon as possible. We will do our utmost to satisfy all your expectations and we will strive to make you experience an unforgettable and fantastic holiday with us. In Iberostar it is our goal to surpass guest’s expectations and provide the ideal circumstances for you to enjoy our exclusive and personal service we are famous for.

We hope to hear about your adventures soon and we wish you fabulous holidays!

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2012

Upon arrival we where greeted with a pretty awful glass of Orange Juice upon check-in and I just knew it was going to be a horrible stay from the quality of the Orange.
Then we was told that it would cost €30 euros to rent the room safe and additional €10 per pool towel, when returned at the end if the holiday we would get our towel deposit returned. Problem being, if you wanted fresh towels you had to queue at reception on a daily basis between 4pm and 6pm, this wouldn't have been bad but there was a massive queue every day and it also meant you had to finish your sunbathing at about 5:50pm to go and change your towels.
The reception staff on 90% of the times I needed them where snotty and very unhelpful. One day we had our parasol taken from the sunloungers at the pool and when I went to complain she just shrugged he shoulders at me.
Also be careful of the all inclusive scam, iberostars website say all inclusive buffets for breakfast, dinner and lunch and then unlimited 'snacks' inbetween. When we arrived at the 'snack' bar and looked at the 'snack' menu we where told that these particular 'snacks' when not included. I took me 2 days and several meetings with hotel director (Senor Pepe) to get resolve to this issue. We ended up with a pass that entitled us to free 'snacks' but I had to sign a disclaimer saying that I wouldn't file a claim against the hotel. !!!
The all inclusive drinks are OK but there are hidden extras there also so tread carefully to avoid being presented with a bill to sign straight after your drinks are poured. The bartenders pull a San Miguel from the pumps as if their lives depended on it thus resulting in you left with half a beer, this is clearly another trick of skimping on quantities ! On an all inclusive holiday we found ourselves eating out for lunch for 5 days and dining out in the evening for 4 nights, we never envisaged these extra expenses when booking an all inclusive package. I wish I'd never signed the disclaimer and the quality of the 'snacks' at the 'snack' bar where absolute garbage and bordered in being inedible !
The cleanliness has to be commended and a handful of staff where very helpful to both my 2 year old and my pregnant wife but these are vastly overshadowed by the arrogant majority.
The other good point is that the entertainment team are excellent, there are always activities if you want to participate and they always put on a decent night time show but my 2 good points about this hotel end right there.
Getting back to the cleanliness, the public areas are very good but the maids who services our room never changed the bed sheets for the 9 nights we stayed there.

The last day couldn't come quicker and we really enjoyed packing ! The 07:45 pick up was great news as we just wanted to checkout and get out of there. My wife took my son to an early breakfast while I rang reception to get our luggage to the lobby. The man on reception then informed me that porter wasn't there and didn't start until 10am. I therefore had to carry 3 cases, and pieces of hand luggage to reception and subsequently missed and chance of breakfast before my trip home.

"A Perfectly awful end to an awful stay"

Thanks for nothing Iberostar and I do welcome your response to this review.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank PappaCanoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Malaga Playa, responded to this review, 14 August 2012
Dear guest,

First of all we would like to express our gratitude for your visit and for dedicating your time and effort to write this review. We are glad to may learn from our guest´s experiences in order to take their visions into account and achieve maximum adaption to their needs.

The Iberostar Malaga Playa understands that food and drinks are an important factor in your holiday experience, and we have created a varied assortment of all inclusive options to please every type of guest. Depending on the type of all inclusive service you book some products are with an extra cost. Therefore we recommend you to enquire additional information in our call center or web page. Like that you can always decide whether you prefer all inclusive, all inclusive premium, all inclusive 24 hours, or all inclusive plus. In this particular case we feel sad that the exceptional detail to give you a voucher to enjoy the complete services of our snack bar although this wasn´t included in the type of service you have booked, was interpreted as an attempt to avoid claiming. We really try to make the stay of our guests the most pleasant possible and we are disappointed not to have been able to make you perceive this.

We took good note of your comments related to your disappointment on our staff. We passed them to the responsible employees of the concerning departments in order to revise and improve. Nevertheless we would like to point out that in Iberostar the service orientation and personalized attention towards our clients are of prime importance. We do all the possible to school our personnel so that they surpass guest expectation and work accordingly to our demanding quality standards. We find it very sad to read that on this occasion we could not make our goal and we are doing our utmost to assure that any situation that does not meet excellence is corrected.

Regarding the towel exchanging times at the reception, we would like to point out that we hand out fresh ones between 4pm and 6 pm; nevertheless we understand that when our guests prefer to stay by the pool until closing time, they still might want to become a fresh towel for the next day. In order to provide all comfort and freedom to our clients, they have the possibility to go to the reception at all times to deliver the used one and receive a coupon with which they can become a fresh towel on the following day. As it is our aim to facilitate your stay, we are very sorry that these measures did not seem sufficient to you.

To continue, we would like to apologize that at the precise moment when you needed the services of our porter, exceptionally we could not provide this and we are awfully sorry that you didn´t use the baggage trolley we left to your disposal in order to easily evacuate your room. Especially in high season, when we are fully booked, we believe it is a nice gesture to lend these trolleys to our guests when there is a rush hour and many guests want to check out on the same time. Off course we do our utmost to be helpful and our porter tries his best to prevent that our clients take their own luggage, although on occasions and due to an exceed of requests at the same time, he cannot help them all, therefore we suggested you to use the baggage carrier we´ve mentioned.

On the other hand, we are happy to read that you could enjoy the effort of housekeepers and find that everything was kept very clean at all times, we passed your compliments to the staff and they were all delighted to have contributed to your well being among us. Positive commentaries like yours help us to stay motivated and keep trying our utmost to provide the perfect circumstances for our guest´s holidays.

Further on we feel proud and glad that you have enjoyed the excellence of our entertainment team and you were satisfied with the wide range of activities to participate in, as well as with the night time shows.

We are very sorry that your all over experience did not meet your expectations and we would be delighted if for your coming Iberostar holidays, we may offer you a very personal booking guidance through our call center or webpage, to make sure you become what you actually desire.

Once again we would like to thank you for your feedback which gives us the opportunity to make improvements and thus offer all our guests an even better service, which ultimately is the goal of Iberostar. We will take in consideration all of your comments and we will try our very best to surprise you positively if you decide to honor us with a new visit.

With friendly regards we stay at your disposal,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 July 2012

Couldn't have had better value, clean hotel, friendly staff and good food choice but resort is very residential and little to do. Request a seaview room. Nice prom runs along back of hotel with a few restaurants & bars but mostly locals at night. Easy to get to Nerja (a must) as the bus runs from outside the hotel on the road. Always check the bus timetable as some buses on the way to the caves come from a different direction and you need to walk about quarter mile down road to another bus stop. Nerja only 10mins on bus. It is beautiful, typical little spanish resort.

Room Tip: Upper floor with sea view rooms are best.
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lake-District1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Malaga Playa

Property: Iberostar Malaga Playa
Address: Ferrara s/n, 29793, Torrox, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torrox
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Torrox
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Malaga Playa 4*
Number of rooms: 413
Official Description (provided by the hotel):
The recently refurbished IBEROSTAR Malaga Playa beach hotel is an expert at creating the best conditions to make you happy during your days of rest. The warmth of the rooms, the fun atmosphere of the entertainment activities, the pools for families, the cosy feeling of its restaurants... and, as you would expect, the best temperature in all of Europe. Discover 7 more reasons why you should choose this hotel on the Costa del Sol for your holidays. Distinctive rooms for distinctive travellers. From the most romantic Suites to enjoy a couples getaway to apartments with a kitchen. And, of course, the best views of the sea or the hotel gardens make for the best backdrop when waking up in Malaga. And recently refurbished! A few steps from the beach. The IBEROSTAR Malaga Playa enjoys direct access to over a kilometre of beach at Playa Ferrara. So you can lie down on your sun lounger and bathe in the sun's rays while sensing the Mediterranean breeze on your skin. Flavours of the world.At this hotel for children on the Costa del Sol, you not only have the best local cuisine, but you can also travel the world every evening with the themed dinners. In addition, there's a surprise for those with a sweet tooth: the wonderful desserts buffet. It’s impossible to resist the temptation of something sweet! Totally refreshing. The huge pool at this hotel in Malaga Playa will entice the whole family in for a dip. The kids can pretend to be sharks while the grownups take advantage to swim a few lengths. There's also a pool with never-ending slides so that your kids can make a splash, and another indoor pool with views of the outdoors, and a special baby pool. Non-stop activities. In the evening, the little ones can't wait for Starky and Stella to arrive at the minidisco. During the day, your kids will never get bored at the Miniclub. They will play in the pool, dress up or do handcrafts. And for you? Dance performances, live music, and much more. Enviable temperatures. The best climate in Europe is here! The average of 18º C throughout the year and the mild summers make Torrox the best place to spend your holidays. In fact, you are likely to come across inhabitants that are proud to boast about the kind of climate they enjoy. The charm of Torrox. You can't leave without being captivated by the pristine white of its houses. A stroll around its stairways and precipitous streets will invite you to disconnect and spend the afternoon trying tapas in Constitution square, or to enjoy a few laughs with your loved ones. ... more   less 
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Also Known As:
Iberostar Malaga Playa Hotel Torrox
Riu Ferrara Hotel
Riu Ferrara Torrox
Iberostar Malaga Playa Torrox, Costa Del Sol, Spain

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