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“Great Family Holiday”

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Iberostar Malaga Playa
Ranked #1 of 6 Hotels in Torrox
Certificate of Excellence
GreenLeadersSilver level
Coventry, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Family Holiday”
Reviewed 28 August 2013

Fabulous hotel with a fantastic pool and good sized rooms. Just returned from a 7 night h/b holiday with my wife, a 17 year old daughter and 12 year old son. Spent a holiday here when it was the Riu Ferrera and but for the name wouldn't really know much difference apart from the lifeguards being really on the ball with people trying to reserve beds when not there, after 45 mins they would collect any towels on empty beds leaving plenty of beds free at most times of the day which was excellent. The food was excellent with plenty of choice and helpful waiting staff.Nightly entertainment with plenty of daytime activities to keep you going which is good because Torrox itself is quite a quiet resort but has got the promenade with plenty of sellers on it every night. Not many British staying here mainly Spanish and French but no problems it all added to a good atmosphere.

Room Tip: the 1 bed apartments on the outer right of the hotel, which face the large car park, when entering w...
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  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank MrDecorator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
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Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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Malaysia
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 August 2013

I recently vacationed in this hotel with my husband and 2 children aged 11 and 8 and another family. Whilst the hotel in itself is quite nice with a pleasant architecture, the service however leaves a lot to be desired. The lady at the front desk was most unpleasant not once but throughout the whole stay and the same could be said of bar staffs and restaurant seaters. I can understand that the sheer volume of people in august must be quite draining, it is not acceptable in my opinion in a hotel. The cleaning ladies on our floor as well as the chef Sanchez were the friendliest people in the whole place. If you come with kids and hope to rest a bit, forget it. The maxi club is awful and the kids hated going there + you have to pay extra for activities like painting on tshirts (which is mentioned nowhere). The food I will say was very good and varied but I don't think I would come back or recommend it to friends.

Room Tip: The suite for 4 is very small.
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  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Agrorum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Malaga Playa, responded to this review, 28 August 2013
Dear Guest,
Thank you for selecting our IBEROSTAR Malaga Playa hotel for your summer family holidays and for the time and effort you spent to share your impressions on your stay because this helps us know where we can still improve in our daily work to offer great holidays to all our guests.
We took good note of your comments related to your disappointment on our staff. We passed them to the responsible employees of the concerning departments in order to revise and improve. Nevertheless we would like to point out that in IBEROSTAR the service orientation and personalized attention towards our clients are of prime importance. We do all the possible to school our personnel so that they surpass guest expectation and work accordingly to our demanding quality standards. We find it very sad to read that on this occasion we could not make our goal and commit to do our utmost to assure that any situation that does not meet excellence is corrected.

Moreover we are deeply sorry to hear that your kids didn’t enjoy the many activities organized for them by our professional animation staff by the kid’s and maxi club, however we would like to point out that the all-inclusive treatment is mainly related to food and beverage, the animation for kids is included nevertheless some extra activities may be on extra charge.
On the other hand, we thank you for mentioning positively our gastronomy offer; In IBEROSTAR we know that meals are a very important part of our guests’ holidays’ experience this is why our professional Chefs do their utmost to prepare a wide variety of local and international dishes for our guests to be able to savor many different flavors at every single meal, we are proud to read that you were satisfied with our cuisine.
Finally, thank you for the kind words towards our housekeeping Staff and our Chef, we are glad to read that their kindness contributed to your wellbeing whilst staying among us, we will definitely congratulate them on your behalf.
Once more, thank you for choosing IBEROSTAR, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide.
Warmest Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lytham St Anne's, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 August 2013

Fantastic hotel. Great location right on the beach. Perfect for families, singles and couples. Huge pool. Lovely rooms. Fantastic food. Great facilities. Super entertainment every day. Glad we went all inclusive - top notch in every way.

  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
2 Thank littlevb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macon, Georgia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2013

we got a last minute deal. the food was awesome, service fast. room was small but totally functional. our air cond. quit working and was fixed in a matter of minutes after calling the front.
I think we gained 10 pounds each! pool was super clean and staff was very friendly and helpful.

  • Stayed July 2013, travelled with family
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Review collected in partnership with Iberostar

Helpful?
3 Thank marybellvaughn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Slovakia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2013

I just wonna thanks for everything. It was the best holiday ever. Great food, nice room and the garden in the hotel was amazing. Big pool and of course a lot of sunbeds and sununbrellas. The hotel is next to the sea and also next to the promenade. Just 10km is small city Nerja where you can go during evenings but of course you can spend also such a nice time directly in the hotel with hotels animator who is taking care about your time. I will came for sure again.

Room Tip: Higher floors have less unit noice
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  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Sussana25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2013

I chose this hotel from a short list of 4 from Jet2 holidays. My family (myself, hubby and two kids, 6 and 3) have never done an all-inclusive, package holiday before; me being a bit of a holiday snob, enjoying a family villa in the Canary Islands most years, and cruises (including Disney Cruises) and a lover of Australia, I never really fancied the "posh Butlins" type holiday. Boy, we have been missing out! My kids were in Heaven, not only was the pool fantastic, the 1 bedroom apartment was spacious and kept us separate from the kids (bonus). The Kids Club staff (the mini-club) from ages 4-7 were so utterly lovely. It really made the holiday. I've always felt a little uneasy using kids clubs and also a little mean, after all, we are holidaying as a family to spend time together. But the hours the club was open were just great, a couple of hours in the morning and a couple in the afternoon so it really broke the day up. It was a flexible set up and the kids could stay with us if they didn't fancy the particular activity they were doing. Where we parked ourselves by the pool each day also meant the kids were always in our sight. The mini club staff didn't just look after the kids, every evening they were always involved in the entertainment, which every night included a mini disco, but then followed more adult entertainment (but family friendly)... And it was all superb! I can't believe how hard they all work, but you can tell how much they all love their jobs! Each day there would also be a different activity for everyone, adults and kids, but importantly, the staff were very warm and welcoming when inviting you to join in, but NOT pushy!
The food was of a very high standard and the waiting staff were all very polite, friendly and professional. We all came back a few pounds heavier with such good choice and quality of food and drink every night.
Our room was cleaned and towels/bedding changed every other day, which was also a refreshing change....it meant we weren't rushing every morning to be out of the way of the service staff.
The spa has a good selection of treatments, hubby went for the sports massage, very good by all accounts and on a par with most hotel spa prices in this bracket.
All in all I cannot fault this hotel for anything. We did not chose this hotel for location and I'm guessing there would not be much to do in Torox itself, but if you want to be entertained, relax and be fed great food in lovely surroundings, you really cannot go wrong here!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 21 July 2013

Recently spend long weekend with 3 other 40 yr old women.
Lovely hotel excellent AI price when booked in Jan with its early bird offers directly with hotel web site.
Side sea view twins v comfortable , fridge in room. Good quality food. Shows better than average and a v impressive adult exercise day programme . 45 min class 3-4 a day . Step/ Zumba / aqua / yoga
Usually got beds before 11 am( strict 45 min only off bed policy) otherwise easy walk to beach (4-5 euro comfy lounger). Lovely big pool, take care weak swimmers deep drop mid way not obvious .
Own taxi 1 am 4 people charged 100 euro, back via hotel 60euro. Take white clothes for the Friday nt white party.( out door singer dancing encouraged , the only out door entertainment of the week)
We seemed to be the only Brits there ,didn't bother us but had we taken our children they probably wouldn't have wanted to go to the hotel's mini club and unlikely to have made friends.
Hotel quiet by 1130 at night .
Nice promenade, clear sea but grey sand,quite a sleepy resort taxi driver said this the nicest hotel in the area.
.Enjoyed half day in Nerja more shopping choice.
Wine not v nice but good choice of cocktails AI and we noticed they offered bottled beer with evening meal. Shame didn't offer an alternative restaurant even excellent buffet would get repetitive if they any longer.
Staff v friendly , even brought cakes and fruit around pool loungers late afternoon. Nice touch . Would definitely recommend if you don't mind being one of only a few Brits and being in a quiet area .

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anyonethere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Malaga Playa

Property: Iberostar Malaga Playa
Address: Ferrara s/n, 29793, Torrox, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torrox
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Torrox
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Malaga Playa 4*
Number of rooms: 413
Official Description (provided by the hotel):
The recently refurbished IBEROSTAR Malaga Playa beach hotel is an expert at creating the best conditions to make you happy during your days of rest. The warmth of the rooms, the fun atmosphere of the entertainment activities, the pools for families, the cosy feeling of its restaurants... and, as you would expect, the best temperature in all of Europe. Discover 7 more reasons why you should choose this hotel on the Costa del Sol for your holidays. Distinctive rooms for distinctive travellers. From the most romantic Suites to enjoy a couples getaway to apartments with a kitchen. And, of course, the best views of the sea or the hotel gardens make for the best backdrop when waking up in Malaga. And recently refurbished! A few steps from the beach. The IBEROSTAR Malaga Playa enjoys direct access to over a kilometre of beach at Playa Ferrara. So you can lie down on your sun lounger and bathe in the sun's rays while sensing the Mediterranean breeze on your skin. Flavours of the world.At this hotel for children on the Costa del Sol, you not only have the best local cuisine, but you can also travel the world every evening with the themed dinners. In addition, there's a surprise for those with a sweet tooth: the wonderful desserts buffet. It’s impossible to resist the temptation of something sweet! Totally refreshing. The huge pool at this hotel in Malaga Playa will entice the whole family in for a dip. The kids can pretend to be sharks while the grownups take advantage to swim a few lengths. There's also a pool with never-ending slides so that your kids can make a splash, and another indoor pool with views of the outdoors, and a special baby pool. Non-stop activities. In the evening, the little ones can't wait for Starky and Stella to arrive at the minidisco. During the day, your kids will never get bored at the Miniclub. They will play in the pool, dress up or do handcrafts. And for you? Dance performances, live music, and much more. Enviable temperatures. The best climate in Europe is here! The average of 18º C throughout the year and the mild summers make Torrox the best place to spend your holidays. In fact, you are likely to come across inhabitants that are proud to boast about the kind of climate they enjoy. The charm of Torrox. You can't leave without being captivated by the pristine white of its houses. A stroll around its stairways and precipitous streets will invite you to disconnect and spend the afternoon trying tapas in Constitution square, or to enjoy a few laughs with your loved ones. ... more   less 
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Also Known As:
Iberostar Malaga Playa Hotel Torrox
Riu Ferrara Hotel
Riu Ferrara Torrox
Iberostar Malaga Playa Torrox, Costa Del Sol, Spain

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