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“Very pleasant stay”

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Iberostar Malaga Playa
Ranked #1 of 6 Hotels in Torrox
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Very pleasant stay”
5 of 5 bubbles Reviewed 25 June 2014

Lovely location and great hotel, nice large pool and never seemed to have a problem getting a sun linger with an umbrella. Staff very friendly . We stayed on a room only basis so cannot comment on the food. Fellow guest seemed very pleasant too

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com

Helpful?
4 Thank carlos m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,276 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
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English first
Sunderland, United Kingdom
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

Have just come back from this hotel and when I have read the previous reviews I seem to have been to a different Hotel.The foyer of the hotel is lovely kept spotless. When we checked in they had given us a single bed for our two and a half year old grandson they said straight away they would change it for a cot my husband asked if there was a kettle in the room they said no but would get one (no charge). Our room was on the 3rd Floor side view of the pool it was immaculate carpeted and furnished to a high standard lovely bathroom. We had no complaints about the food. There was an excellent selection especially for our grandson. The fish was freshly cooked while you waited and the steak so tender. Plenty of choice sweets you would die for. The Restaurant staff would go out of their way to get a baby chair and speak to Harry. .Harry used to look for Manuel and Manuel would make time for him and made him laugh..It depended what time you went down for your meals it could be noisy and crowded but still plenty of room.The children's disco for the first two days was inside then outside of the foyer. The team was excellent the children loved them. The pool and surrounding areas were kept immaculate. The children's pool and area was fenced off great idea. The only thing I would say there should be a small children's swing. As mentioned the beach outside the hotel is grey sand and very sticky but if you go right and walk along the promenade the beach is a little better. We went to Nerja for the day its so pretty. We will be going back my husband and myself in the near future.

Room Tip: Get a side pool view
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank LYNDA_ANDERSON_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torrox
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

We had a 5 night stay. Have stayed in many Iberostar hotels. Always clean, staff friendly and helpful, lovely hotel. We had half board. Unfortunately lunch and evening meal cannot be taken outside on the balcony/terrace which was a huge disappointment for us. We love eating outdoors when abroad.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com

Helpful?
1 Thank Nigel Oliver Wo... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
east lothian
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 17 June 2014 via mobile

We stayed as a family of 3 for 9 nights on an all inclusive basis in early June 2014. Upon arrival our initial impression was pretty mixed, the formal reception area is impressive and entrance is well kept but the dining room and bedrooms need updating . We stayed in a one bed apt which was a good size but the decor wAs very dated and the wallpaper badly marked and torn in some bits. The bathroom looked as though if had been updated a few years back and the kitchen was functional with a 2 ring cooker and microwave . As we were all inclusive we didn't really use the kitchen other than to warm baby food.
My main issue with this hotel was the dining room , the food was average on the whole but there was a reasonable choice and often one or two really nice dishes to be hunted out. The real problem was the air conditioning was either not on or very inefficient as the dining room was boiling at lunchtime and dinner, add to this around a few hundred people trying to self serve and it made for a rather chaotic and hot experience. On the positive side the staff was efficient , there were always high chairs despite how busy it was and it was very clean. For a hotel this size it was disappointing that there was only a small outdoor eating area set up at breakfast no option to eat outside if Half board, full board or all inclusive .
The entertainment team were great , gently encouraging and super enthusiastic but not pushy. The kids club looked well organised and Again staff there were very welcoming , the mini club area had plenty of spare balls, buckets and spades etc which could be borrowed. The activities seemed a bit more girl focused- drawing, making bracelets, face painting etc . The mini disco in the evening didn't start til 8.30pm which is a big of a stretch for younger children and was indoors for the most of our holiday - again the indoor entertainment area didn't look as though it had changed in 30 years and was very dated.
Overall our impression of the hotel improved with our stay , mainly due to the cleanliness, pool area and staff. I wouldn't choose to stay at this hotel again but would look at more modern iberostar hotels as it did seem very well managed . I would probably rate this hotel as 3.5 out of 5.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GGedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Malaga Playa, responded to this review, 18 June 2014
Dear Guest,

We highly value the time you spent to share your experience and suggestions about our hotel IBEROSTAR Malaga Playa, being fully aware that listening to our guests' feedback is the way to go to guarantee wonderful vacation memories to all our guests.

We took good note of your comments related to the room we accommodated you in and apologize for the imperfections you describe in your review; as per standard our housekeeping staff reports all needed repairs to our maintenance team to ensure that all accommodations are up to our demanding standards, we will not fail to pass on your review to our management for information.

Moreover we lament hearing that you did not enjoy of enriching dining experiences mainly due to the temperature in our restaurant and commit to revise the correct operation of the air conditioning system, however as you may understand, the area near the buffets is hotter than the furthest areas.

On the other hand, we are very grateful for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows to make our guests' stay a memorable one.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Last but not least, thorough cleaning being an absolute must for IBEROSTAR, we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is the base for a comfortable holiday experience in any hotel.

Thank you again for visiting us and we hope to get a chance to exceed your expectations in the future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Malaga Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, United Kingdom
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 11 June 2014

booked this hotel last minute, when we arrived we paid 50 euros per night to upgrade to a suite as were keen to get a balcony to enjoy the sun & seaview (all standard rooms with seaviews were booked). Unfortunately the room was on the bottom floor and had no sun on the balcony, so alittle disappointed but the room was beautiful and very big (room 290). Lovely location of this small town, but loads of restaurants and beach bars right outside. Wine was under 2 euros and there is a fantastic cocktail bar just outside the hotel which served fantastic cocktails for only 3.50 euros during happy hour (8pm-10pm). We caught the bus into Nerja for 1.17 euro and were very impressed with Nerja. Would return to the hotel, although next time would prefer to stay in Nerja itself.

Room Tip: higher floor rooms to benefit from the sun.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Malaga Playa, responded to this review, 12 June 2014
Dear Louise,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Malaga Playa hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

We lament your disappointment on the location of the room we accommodated you in; however on a last minute booking notice during a high occupancy period unfortunately we were not able to offer you a room on an upper floor.

On the other hand, we are glad you were satisfied with the comfort and beauty of your room as well as our location with a wide array of leisure and dining options on the doorstep.

Once again, thank you for your time, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Malaga Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hampshire uk
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

We have just returned from a short break at this hotel, which we booked ourselves through Booking.com. Reading some of the previous reviews I agree with some of the comments but disagree with others. Overall, we were far more impressed than we expected to be. As it was a short break and not our main holiday, our priorities were relaxation, good weather and good food and of course a decent hotel which we weren't paying very much for.
The Iberostar delivered in these criteria, although after enjoying some much needed peace & quiet from Wednesday to Friday, come Friday night the hotel got very busy with weekenders maybe, a few groups of young ladies who'd obviously come for a girlie weekend and quite a few families with young children. If we went again and I think we would, we'd choose midweek for our break, although saying that, there was no rowdiness and it didn't bother us too much. Just a lot busier around the pool, but always plenty of sunbeds, not sure about high season though. Most of the guests were Spanish or German and we were very much in the minority being Brits. Not a problem at all, but if you're the type who likes to socialise with your fellow holiday makers, better brush up on your German language!
The housekeeping was spot on and we were highly impressed with our room, massive bed, balcony with sea view and separate dressing area, with plenty of storage. Nice bathroom too with window.
The hotel was spotlessly clean throughout, the buffet breakfast great, with cava which you can help yourself too and even caviar. We paid an extra £40 overall with Booking.com for half board which we never usually do as we like to eat at local restaurants, but it was such a good deal it seemed silly not to. The evening buffets were good, but we stuck mainly to the salads/tapas etc as the main courses were not really our thing, but you can have a great meal if you pick and choose carefully The cheeseboard was very good and a fabulous selection of breads, morning & evening. You could eat yourself silly if you were so inclined!! Although we liked the food, the restaurant was a bit too like a dining hall for our liking, but we did find a quiet spot where there were just a few tables, away from everyone wandering around the buffet. There is a lovely outside space where you are able to sit and have breakfast, but this wasn't open in the evenings. Maybe they intend to open this in the high season? We did eat out a couple of times and there is a good selection of restaurants/snack bars behind the hotel on the paseo between the hotel and the beach.
Some reviewers have mentioned the fact that the hotel charge for the safe, which in my opinion should be included in the price. It's 17 euros for a week or 4 euros per night, a bit steep. As for the towels and the car park which have come under fire on this site, there is a deposit of 10 euros per towel for the duration of your stay, and you can change them whenever you like, although the fact this is done on reception is annoying as sometimes there is a long wait while the reception staff are dealing with other people. Why cannot this be done by a member of the pool staff outside? In my opinion this needs reviewing. The deposit is returned at the end of your holiday, so no problem there! As for the car parking, I don't know why people are moaning, there is a massive public car park adjacent to the hotel which is free. Only the underground parking is chargeable and there is absolutely no need to pay for this.
The architecture of the hotel is beautiful and the grounds stunning too. The beach has grey sand and would look prettier with golden sand, but not a lot the hotel can do about this! Nicely set up though with parasols and comfortable beds for guests.
All in all, a very pleasant break. Go in the off season midweek if you like peace & quiet, or if you want a family holiday with kids this would be a great choice at peak times.

Room Tip: Definitely worth paying for a sea view, as some rooms overlooked the car park.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kyreniababe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Malaga Playa, responded to this review, 11 June 2014
Dear Guest,

There is nothing we love more than reading that our guests felt well cared after and thoroughly enjoyed every aspect of their stay at our IBEROSTAR Malaga Playa hotel; we are very grateful for the time you took out of your day to share your satisfaction with the travel community of Tripadvisor.

We took good note of your suggestion related to the pool towels and passed it to our management for information; at IBEROSTAR we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your constructive critics.

On the other hand, we thank you for pointing out the beauty and cleanliness of our hotel as well as the comfort of the room we accommodated you in.

We also appreciate your praising comments on our buffets because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Thank you once again for making us your choice hotel when visiting the area; we look forward to welcoming you back in the near future.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Malaga Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 8 June 2014

Nice hotel, immaculately clean & the staff work very hard. Food good, not sure what others are complaining about. We were a party of 13 & all happy with choice & quality. Disagree with paying for a safe & we got locked out our room one day as the lock was faulty. Staff were very quick to help but took ages to sort, guess just old room locks. We had an apartment which was great just because we had more space to spread out, a litte tired decor but big hotel so hard to keep on top of it.
Nice pool, if a little cold, again, very clean. Downside from our point was that its so quiet, we were frowned upon for having fun by other guests & not much to do when it rains, could do with a games room.
Overall a good experience but probably wouldn't return.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PaulaD44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Malaga Playa, responded to this review, 10 June 2014
Dear Paula,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Malaga Playa hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

At IBEROSTAR we believe that nice leisure and sport activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in; we will not fail to pass on your comments to our head of department for information.

On the other hand, we thank you for pointing out the cleanliness of your accommodation and public grounds because this is an aspect of primary importance for IBEROSTAR and we strive to give total confidence in this area, being fully aware that this is a fundamental condition for our guests to feel comfortable among us.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Last but not least, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Once more, thank you for making us your choice hotel and for the courtesy of your time; we remain at your entire disposal for any request you might have regarding coming vacations and encourage you to contact our call center to help you choose your next IBEROSTAR holiday among a wide range of beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Malaga Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Malaga Playa

Property: Iberostar Malaga Playa
Address: Ferrara s/n, 29793, Torrox, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Torrox
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Torrox
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Malaga Playa 4*
Number of rooms: 413
Official Description (provided by the hotel):
PLEASE NOTE: The IBEROSTAR Málaga Playa hotel will re-open next April after a major refurbishment which is being carried out mainly to upgrade the rooms and the buffet restaurant. It will also have a new water park for children where the little ones will be able to thoroughly enjoy themselves without needing to leave the hotel. The recently refurbished IBEROSTAR Málaga Playa beach hotel is an expert at creating the best conditions to make you happy during your days of rest. The warmth of the rooms, the fun atmosphere of the entertainment activities, the pools for families, the cosy feeling of its restaurants... and, as you would expect, the best temperature in all of Europe. Discover 7 more reasons why you should choose this hotel on the Costa del Sol for your holidays. Distinctive rooms for distinctive travellers. From the most romantic Suites to enjoy a couples getaway to apartments with a kitchen. And, of course, the best views of the sea or the hotel gardens make for the best backdrop when waking up in Malaga. And recently refurbished! A few steps from the beach. The IBEROSTAR Málaga Playa enjoys direct access to over a kilometre of beach at Playa Ferrara. So you can lie down on your sun lounger and bathe in the sun's rays while sensing the Mediterranean breeze on your skin. Flavours of the world.At this hotel for children on the Costa del Sol, you not only have the best local cuisine, but you can also travel the world every evening with the themed dinners. In addition, there's a surprise for those with a sweet tooth: the wonderful desserts buffet. It’s impossible to resist the temptation of something sweet! Totally refreshing. The huge pool at this hotel in Malaga Playa will entice the whole family in for a dip. The kids can pretend to be sharks while the grownups take advantage to swim a few lengths. There's also a pool with never-ending slides so that your kids can make a splash, and another indoor pool with views of the outdoors, and a special baby pool. Non-stop activities. In the evening, the little ones can't wait for Starky and Stella to arrive at the minidisco. During the day, your kids will never get bored at the Miniclub. They will play in the pool, dress up or do handcrafts. And for you? Magic shows, dance performances, live music, and much more. Enviable temperatures. The best climate in Europe is here! The average of 18º C throughout the year and the mild summers make Torrox the best place to spend your holidays. In fact, you are likely to come across inhabitants that are proud to boast about the kind of climate they enjoy. The charm of Torrox. You can't leave without being captivated by the pristine white of its houses. A stroll around its stairways and precipitous streets will invite you to disconnect and spend the afternoon trying tapas in Constitution square, or to enjoy a few laughs with your loved ones. ... more   less 
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Also Known As:
Iberostar Malaga Playa Hotel Torrox
Riu Ferrara Hotel
Riu Ferrara Torrox
Iberostar Malaga Playa Torrox, Costa Del Sol, Spain

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