This was our second time in Parrot Cay and we spent two weeks here this November 2013. We had wonderful memories from our 10 days in 2011 and were really looking forward to experience the Parrot Cay magic again.
Brimming with excitement and high expectations, we were picked up in Provo by a representative from Parrot Cay and our transfer to the island was absolutely fine. We booked a one-bedroom villa on the beach (very expensive, but it is also very large), and we were shown directly to the villa upon arrival without having to check in at the reception. The arrival was perfect, also the requested electricity adapters were brought over very swiftly.
Our one-bedroom beach villa contained a very large living room with a big TV and a dining area, a bedroom with an adjacent bathroom and dressing room (in the bathroom), a conservatory, as well as a small kitchen and an extra small bathroom with shower. Outside we had a small heated pool, a table with chairs and sunbeds. The style is not that of great luxury, but more down-to-earth, in white and natural colours and rough textures. We both liked that, even though it was clear that they villa was a little old. Unfortunately, the villa had several flaws:
1. There was a distinct foul (sewer or latrine) smell in the bedroom and at the entrance to the villa, mostly noticeable after it had been raining, and it had been raining a lot. My boyfriend did not notice it much, but I am quite sensitive to smells and it made half of my stay quite difficult, especially at night. I woke up feeling physically sick a few times. After I mentioned it to the cleaning staff, they decided to solve the issue by burning perfume oils, which I found even worse.
2. All doors inside the villa had slits in the wood, looking like blinds, making them quite useless. This included the bathroom doors, which meant rather embarrassing bathroom moments.
3. The indoor shower did not have a door or a curtain, so flooding the bathroom floor daily was inevitable (there were also no shower hoses).
4. Our TV had some really bad sound output - we had to rely on subtitles to understand what was being said when we watched movies. Since there isn't much to do after dark (17:00) other than watch TV, this was quite infuriating.
5. Towels were abundant but often spotted with stains.
6. The toilets were leaky (and hence noisy).
I must add, that there was generally a great readiness to help, so no complaint fell on deaf ears. We did not voice most of these issues, because nothing could be done. The resort needs an overhaul with some new technology and someone, who takes quality of construction very very seriously.
The food was good and mostly very healthy (there is this great Como Shambala spa menu). Of course, everything is insanely expensive, but hardly surprising. What I did not like was the never ever changing breakfast buffet (except that they sometimes switched between blueberries and raspberries). On day 6 or 7, I already longed for at least some variation.
The spa is probably great - I did not risk a massage as I have some herniated disks. I did have a (complimentary) manicure which was fine.
Some staff members were very attentive and really did their best (I remember Yoga and Restu from the Terrace restaurant, Oka and Sunisa from the Lotus restaurant) and some staff members seemed to think the guests were a bit of a nuisance. Very mixed feelings here.
The gym was great, especially when the towels were in.
The beach was a dream, and nothing can spoil that. It is the ultimate luxury to be able to walk into the sunset on one of the most beautiful beaches in the world and meet almost no one on the way.
Overall, it is hard to beat the beauty of the beach and the relaxed blissful feeling of the resort. We still came home very rested and will probably retain only the positive memories. However, the devil is in the detail and the few small but bothersome issues combined with prices being what they are, forced us to seriously discuss looking for a new location for our next beach holiday.
- Official Description (provided by the hotel):
- Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Evoline ltd and HotelQuickly so you can book your COMO Parrot Cay, Turks and Caicos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Parrot Cay Providenciales
- Parrot Cay Turks Caicos