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“Fantastic beach, but the resort is not quite 5 stars”

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COMO Parrot Cay, Turks and Caicos
Ranked #1 of 1 Hotels in Parrot Cay
Certificate of Excellence
GreenLeadersSilver level
Vienna, Austria
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic beach, but the resort is not quite 5 stars”
4 of 5 bubbles Reviewed 29 November 2013

This was our second time in Parrot Cay and we spent two weeks here this November 2013. We had wonderful memories from our 10 days in 2011 and were really looking forward to experience the Parrot Cay magic again.

Brimming with excitement and high expectations, we were picked up in Provo by a representative from Parrot Cay and our transfer to the island was absolutely fine. We booked a one-bedroom villa on the beach (very expensive, but it is also very large), and we were shown directly to the villa upon arrival without having to check in at the reception. The arrival was perfect, also the requested electricity adapters were brought over very swiftly.

Our one-bedroom beach villa contained a very large living room with a big TV and a dining area, a bedroom with an adjacent bathroom and dressing room (in the bathroom), a conservatory, as well as a small kitchen and an extra small bathroom with shower. Outside we had a small heated pool, a table with chairs and sunbeds. The style is not that of great luxury, but more down-to-earth, in white and natural colours and rough textures. We both liked that, even though it was clear that they villa was a little old. Unfortunately, the villa had several flaws:

1. There was a distinct foul (sewer or latrine) smell in the bedroom and at the entrance to the villa, mostly noticeable after it had been raining, and it had been raining a lot. My boyfriend did not notice it much, but I am quite sensitive to smells and it made half of my stay quite difficult, especially at night. I woke up feeling physically sick a few times. After I mentioned it to the cleaning staff, they decided to solve the issue by burning perfume oils, which I found even worse.
2. All doors inside the villa had slits in the wood, looking like blinds, making them quite useless. This included the bathroom doors, which meant rather embarrassing bathroom moments.
3. The indoor shower did not have a door or a curtain, so flooding the bathroom floor daily was inevitable (there were also no shower hoses).
4. Our TV had some really bad sound output - we had to rely on subtitles to understand what was being said when we watched movies. Since there isn't much to do after dark (17:00) other than watch TV, this was quite infuriating.
5. Towels were abundant but often spotted with stains.
6. The toilets were leaky (and hence noisy).

I must add, that there was generally a great readiness to help, so no complaint fell on deaf ears. We did not voice most of these issues, because nothing could be done. The resort needs an overhaul with some new technology and someone, who takes quality of construction very very seriously.

The food was good and mostly very healthy (there is this great Como Shambala spa menu). Of course, everything is insanely expensive, but hardly surprising. What I did not like was the never ever changing breakfast buffet (except that they sometimes switched between blueberries and raspberries). On day 6 or 7, I already longed for at least some variation.

The spa is probably great - I did not risk a massage as I have some herniated disks. I did have a (complimentary) manicure which was fine.

Some staff members were very attentive and really did their best (I remember Yoga and Restu from the Terrace restaurant, Oka and Sunisa from the Lotus restaurant) and some staff members seemed to think the guests were a bit of a nuisance. Very mixed feelings here.

The gym was great, especially when the towels were in.

The beach was a dream, and nothing can spoil that. It is the ultimate luxury to be able to walk into the sunset on one of the most beautiful beaches in the world and meet almost no one on the way.

Overall, it is hard to beat the beauty of the beach and the relaxed blissful feeling of the resort. We still came home very rested and will probably retain only the positive memories. However, the devil is in the detail and the few small but bothersome issues combined with prices being what they are, forced us to seriously discuss looking for a new location for our next beach holiday.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Beachtr0tter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, 4 December 2013
Thank you for your review, and we all enjoy welcoming you back, thank you for your support.

We all look forward to welcoming you back again.

Best Wishes

Grant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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891 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (218)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
NYC
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 18 November 2013

Everything that has been written before is true. Food expensive (but very good), Rooms (been in nicer but are quite tranquil), location is gorgeous, Spa beautiful. It is really the over all sense that you get that is where the experience is either one you quest after or could do without. This place gives you a feeling of having left your life behind. The TV never came on once. Heck I didn't even go online but once.

This warm fuzzy feeling is further encouraged by the quality of the staff. There is the requisite greetings by the front desk but it is continued down the line to grounds keepers. Pretty amazing when out on an excursion I was traveling by myself on public transport and chatted up the gentleman next to me, he was just coming home from work at Parrot Cay. He found out I was a guest and went ahead and called the staff to make sure I would get back to the Hotel without fail.

There are less expensive places in Turks, newer with fun rooms, less cost with food. But none that give this friendly feeling that is immediately shared by the guests. You can without fail say hello to anybody and sit down for a conversation and it will be a memorable one.

Room Tip: Buildings on top of the hill and on the second of two floors have the views of the ocean the rest ar...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaivon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, 4 December 2013
Thank you for your great review. I’m pleased to learn that you had a memorable experience and stay with us.

We all look forward to welcoming you back.

Best Wishes

Grant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY, NY
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 10 November 2013

Love this place. Nothing like getting on the boat and disappearing to Parrot Cay. Quiet, beautiful, miles of nice walking on the beach, great food, kind staff and comfortable rooms. A perfect getaway and very easy from NYC.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lpdds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, 12 November 2013
Thank you so much, and we all enjoy welcoming you back again and again, thank you for your support,

We all look forward to welcoming you back.

Best Wishes

Grant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warren, New Jersey
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 5 November 2013

We just got back from a week at Parrot Cay, the place is absolutely beautiful. We stayed in a 1 bedroom Beach Villa, worth it if you can! Private plunge pool, and very secluded. It is quite large with a TV, 1 +1/2 bath, and a screened porch we were stayed late into the night.
Some additional insight as to what others have written. I agree that it is very expensive, so we chose the romance package that includes 3 meals daily, a 1\2 day spa cottage (couples massage & dinner) plus 2 excursions. So the food was not an issue, but drinks can get expensive. The taxes and delivery charges add up to an annoyance.
We ordered a bottle of wine for our spa cottage dinner, paid $60 for what is $15 in NJ. I get that it is on an island and costs more, but they added $18 to bring it to us. The food was coming anyway. We loved the cottage massage and dinner, but were disappointed with the extra charge.
The service is acceptable, always friendly and happy to serve. But it still has the "island time" feel; everything takes too long. Slow to serve, clear a table, pour wine, etc.

A hint we learned for expensive resorts. Buy a bottle or 2 duty free before departure and have it in the room. Saves money and we have wine in the room for the week.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rfink22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, 12 November 2013
Thank you very much for your review. I am very happy that you enjoyed your time with us, however dissapointed that you felt that some of the service was on Island time, this is something that we work very hard to avoid, and I will certainly be adressing it with the team.

With regards' to our pricing, as I have mentioned before, unfortunately we are charged upwards od 100% import duty plus shipping charges, and therefore you will find that the T&C islands are a litlle bit higher than mainland USA. I do however think that you may be purchasing a bottle of wine for $15 in a wine store in NJ and not in a five star hotel.

Best Wishes

Grant

Grant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
166 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

The boat trip to get you there from Provo takes about 30 minutes and this builds the excitement for arriving at this stunning and beautiful hotel on a private island. The accommodation is top quality (we stayed in a Beachside suite) from which we could stroll 50 yards to the perfect, quiet beach.

The whole lay-out is beautifully presented, with accommodation skilfully blended in with the natural vegetation. Each suite is deliciously luxurious, ours was painted in a rich fresh white. The bathroom had a roll-top bath, twin basins and a walk in shower. Copious towels and toiletries are provided.

Our suite had an outside deck with sun beds and our own plunge pool. If you really can’t make it all that way to the beach, you can lay down by your own back door!

There are lots of really cheerful and helpful staff. The grounds are beautifully maintained.

The gym is large and has lots of equipment, weights, running machines etc and mats. There’s also a dedicated yoga/pilates building which is in an even more quiet part of the estate. The spa is stunning and consists of a series of linked buildings. The staff there are welcoming and smiley too.

There are two restaurants/bars - the main one is the Terrace up in the main hotel building, a mediterranean themed menu - its also where breakfast is - the other is Lotus, which has an Asian theme and is by the brilliant infinity pool. Each bar serves a wide range of cocktails (and stunning rums!)

Its certainly not cheap but you get superb service in an extraordinary setting. If there is one thing they could improve its that sometimes the restaurant service can be slightly inattentive - but overall this is a clear 5 star hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ArkLark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, 4 November 2013
Thank you so much for your very kind and informative review, I am happy that the resort and service exceeded your expectations, especially considering how far you had to travel to get here.

I look forward to seeing you back very soon,

Best Wishes

Grant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 November 2013

We recently spent 10 days at Parrot Cay and had an extremely relaxing and pleasant vacation. Please note that the review below is not meant take away from the wonderful resort at Parrot Cay, but is our opinion of our experience compared to staying at another COMO resort in the Maldives.

Overall we found that people were extremely friendly and helpful, when available. My wife and I were travelling with our little one and Parrot Cay was definitely very family friendly. What made our vacation was one particular staff at the Lotus restraint, Sunisa, who made every extra effort to look after our 19 month old, as well as ourselves. We truly felt she went out of her way to make our experience memorable.

We arrived with no trouble and were greeted by the Parrot Cay staff and taken to our boat transfer. The transfer was stress free and well done. We stayed in an Ocean view room which met our expectations for the time we spent but really did not have the class or elegance that we experienced in the Maldives. Unfortunately due to the high number of mosquitos this time of year, we could not really enjoy the balcony very much during the evening / night as once the sun goes down, you really are running inside to avoid getting bit all over. We made the mistake of staying on the beach till sunset one night and got eaten alive on our way back to our room. The beach however is stunning and is a very short walk away from the main building. If you want a relaxing, no stress and extremely quiet and private beach, this is the place for you. The beach never seemed to busy or noisy and really was paradise. We have travelled extensively and next to the Maldives, I don't think you can find a nicer beachfront.

The breakfast was very good with a large variety of fruits, health drinks and smoothies for the kids. Unfortunately, the fruit was often not the greatest quality and the waffle machine was not working the entire time we were there. The Lotus restaurant as described earlier was made special by the staff who catered to us. The food at the two restaurants was very good but overpriced in our opinion. For those going, the Lotus restaurant certainly has delightful, authentic Asian cuisine. We had most our meals here.

The major issue we felt at Parrot Cay was that it felt more like a 4 star than a true 5 star or higher experience. When we stayed at the COMO resort in the Maldives, we felt we received 7 star treatment with attention paid to every detail. We attributed this to the following reasons:

1. Service was good when we got it. We felt that as it was low season, there were not enough staff to look after the number of people at the resort (of the staff present, were not organized to ensure timely service). An example of this would be at one of the restaurants, we would often be waiting for a period of time for either someone to take our order / pick up our plates / give us our bill. We noticed that no matter how few or how many people were at dinner/lunch, the number of servers always stayed the same. One person sitting next to us one night, commented to one of the servers that he counted someone walking by his table 14 times without anyone stopping to clean up his table. Another example would be at the beach, we would often be waiting or just pick up towels on our own from behind the counter as there was often no one there to help us out. We heard this from other guests at the resort as well. However, as mentioned earlier, the staff at the Lotus restaurant were truly caring and really were exceptional. We felt that the resort could easily hire more staff to ensure excellent service but for whatever reason did not. The staff themselves were excellent at the Lotus restaurant but there is only so much they can do.

2. In our room, while it was cleaned daily, we often had to call on a daily basis to get clean plates / coffee mugs etc. There was coffee in the rooms but we had to go get mugs from the main building as they would never replace them. Same goes for the sugar. By the end of our trip the floors were quite dirty and we wondered whether they had been cleaned (other than a daily sweep) since the start of our stay.

The bottom line was that while there were many positives of the resort, it fell short in the finer details of luxury. We splurged on this trip to be spoilt as we had been in the Maldives and while I would return to the Maldives in a heartbeat, my wife and I felt that we would not likely return to Parrot Cay as the resort is a bit overpriced and lacking in finer details. However, some of the staff at the resort really made our stay wonderful and we sincerely appreciated this.

Room Tip: stay on a higher floor.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thegolfpuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, 4 November 2013
Thank you very much for your very detailed review.

I am happy that by and large you enjoyed your vacation with us, however bitterly dissapointed that we seem to have fallen short in some areas of service during your stay.

I will be adressing these shortfalls with the team to ensure that they are rectified.

Best Wishes

Grant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Providenciales
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 1 November 2013

We just returned from another heavenly stay at Parrot Cay. Everything about the resort oozes understated elegance. The staff is attentive, but not intrusive. The rooms are classically chic. The resort pays homage to the environment and there is a sense of seamless harmony with nature.

Everything they do, they do better than well. It is the kind of oasis that is difficult to find in a shrinking world. Bliss, pure bliss!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dejs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, 4 November 2013
Thank you so much, we are all happy that you continue to enjoy your time with us.

Best Wishes

Grant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about COMO Parrot Cay, Turks and Caicos

Property: COMO Parrot Cay, Turks and Caicos
Address: 164 Leeward Marina, Providenciales | British West Indies, Parrot Cay
Region: Caribbean > Turks and Caicos > Parrot Cay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Parrot Cay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — COMO Parrot Cay, Turks and Caicos 5*
Number of rooms: 75
Official Description (provided by the hotel):
Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more   less 
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Also Known As:
Parrot Cay Providenciales
Parrot Cay Turks Caicos

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