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COMO Parrot Cay, Turks and Caicos
Ranked #1 of 1 Hotels in Parrot Cay
Certificate of Excellence
GreenLeadersSilver level
travellingdoc1970
2 reviews
“Fantastic”
5 of 5 bubbles Reviewed 11 November 2008

One of the Leading Hotel of the World.
Once we got upgraded to a beach house this was a terrific stay!
The Staff is very helpfull and extremly friendly.
Spa is amazing, though in its pricing also.
Will return ASAP

  • Liked — unusual exotic
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank travellingdoc1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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890 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (217)
Date | Rating
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  • French first
  • German first
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  • Spanish first
  • Any
English first
Phoenix, AZ
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 October 2008

We spent a week at Parrot Cay for our honeymoon and had an AMAZING time. We can’t wait to go back. If you are looking for complete relaxation, amazing service, and excellent food, this is the place for you.

Food-We would definitely recommend signing up for some sort of meal package as the food is very pricey. You must try the conch fritters and coconut sorbet as they are out of this world! There are a lot of items to choose from on the menu and the staff at both the Lotus and Terrace restaurants were very accommodating and provided great service.

Rooms-The rooms are very simple, yet elegant. The towels and bed linens were quite nice and the bed was so comfortable. If we had to pick out one minor flaw about the rooms, it would be the shower. It is an open shower and water gets all over the tile in the bathroom.

Beach/Pool-The beach is absolutely breathtaking. Again, the service here was superb. Water was provided free of charge and the staff was very friendly. There are several lounge chairs with umbrellas spread throughout the expansive beach. The sand is filled with so many beautiful shells. We’ve been to several beaches throughout the Caribbean and the water at Parrot Cay beats the rest. Spending time by the pool is just as nice as the beach. The pool is huge and there are plenty of lounge chairs. The sundeck also has two covered cabanas for those who prefer to be out of the sun.

Spa-Definitely try the Couples Massage and dinner in the cottage, truly a memorable experience.

We would recommend Parrot Cay to anyone and can’t wait to plan our next trip there.

  • Stayed September 2008, travelled as a couple
    • Value
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Helpful?
3 Thank Jada4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed 8 October 2008

Me and my partner had very high expectations of this resort, as we had stayed at another COMO hotel earlier in the year-Cocoa Island-which was truly amazing. This was not the case with Parrot Cay!! When we were greeted at the airport by the Parrot Cay representative, we were quickly rushed to a mini bus, as the driver was concerned that he may get a parking ticket. Not exactly a 5 star welcome. We then had a short journey to the harbor where the Parrot cay boat awaits. The holding area seemed to be in the process of being decorated, which wasn’t a problem, but there was only one toilet working which meant that there was a queue outside, and you could unfortunately hear the noise from the toilet by the person in front! We then boarded and had a pleasant boat ride to Parrot Cay.

When we arrived at the resort we were whisked to the main hotel building by a golf buggy. It was just a couple of minutes ride. Then we were greeted by COMO staff in the hotel, who offered us a drink, and a cold towel which was a nice touch. We were then shown to our room, and the representative merely pointed the direction of where various facilities were. I was expecting a more detailed orientation, as the representative seemed to be in a rush to do other things. When we entered our room, this is where the disappointment really began. They were quite small and poorly maintained. The bed linen had holes in from previous guests, and there was a lot of rust around the toilets. This was not what we were expecting from the price of the rooms, and being a garden view room I didn’t expect anything too luxurious, but basic cleaning and maintenance was expected.

Around the resort there are two restaurants, which you need to book for your evening meal. I did expect a 5 star resort to be able to cater for 65 rooms at unrestricted times-unfortunately this is not the case here. We tried to book 8.30pm on many occasions but were told it was fully booked at this time. This is ridiculous, as it was obvious walking around near the restaurant at this time that there many tables vacant. I hoped that I would be able to relax here, but having to book in advance for dinner didn’t give me the flexibility or relaxation I desired. The food was good, although there wasn’t enough variety for a vegetarian and it was quite pricey. Service varied from very poor to good. Nothing exceptional though. Chok offered the best service by far! He is a credit to the resort.

Breakfast was nice, but there never seemed to be anyone around to seat you, or take your order. Although there was always about 3 to 4 members of staff having breakfast in the breakfast room. I would expect there to be breakfast provided for staff in staff areas? Especially in a resort where I presume they live. As there is only one restaurant that serves breakfast I didn’t think it was appropriate for the management to treat themselves to the breakfast there each morning, as spaces are limited, and at times there were more staff having breakfast than serving guests.

We had several Spa treatments while we were there which were of a high quality. The disappointment with the Spa was the poor customer service. There was never anyone on reception at the new spa centre, yet there seemed to be loads of people hiding in the back areas. Why don’t they move the computers to the reception area.

This lack of customer facing staff was also evident at the main reception-we had to shout to the back for someone to come out. During our stay we had to constantly monitor our bill, as we kept being overcharged for both our meals in the restaurant, and any room service we ordered. Again, very annoying having to keep checking whilst on holiday.

The beach is disappointing, and pool areas look nice, although there are lots of missing tiles, and cracked tiles around these areas. Not the kind of maintenance that you would expect from a 5 star resort. The beach is far too near the main traffic area for boats, so you cannot swim out very far at all. It certainly wasn’t what you would imagine from the Caribbean. The tennis courts were good, and we used these many times.

All in all, this resort is certainly not value for money. I have stayed at many 5 star properties, but this was a complete disappointment. If you want a special, luxurious, relaxing, stress free, 5 star experience then I would not advise you to come here. The service from the Bali staff was much better than the service from the locals, who seemed very unhappy to be there.

  • Liked — No Comment
  • Disliked — most things
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
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Helpful?
34 Thank Muswell_Hill_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 28 September 2008

We loved it! We wanted a get-away in a luxurious resort, a week of relaxation and doing nothing, a good pool and a nice beach - and that's what we got at Parrot Cay. An immaculate resort on a private island. The turquoise waters were the most amazing and best I ever swam in.
But note: Besides swim, relax , play tennis and get a spa treatment, there is really nothing else to do. It's on a little private island and there is no get-away (unless you don't mind spending a ridiculous amount for a hotel-offered private yacht-trip). The two restaurants in the hotel were very good and had plenty of choices (for the stay of a week).

  • Stayed February 2007, travelled as a couple
    • Value
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    • Business service (e.g., internet access)
Helpful?
Thank Member03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 September 2008

I have read a few of the review of Parrot Cay and want to add mine as I have been here twice and LOVE it.

A few things why I like it, but you may not.

1. This is a relaxed simple luxury vacation. It is not in your face, marble and pompous service. It is quiet and respectful.

2. The rooms are simple....Think Donna Karan in the Hamptons. They are not glitz and glam like a Ritz. But tasteful and beach oriented. Since it is on a private island/beach front, you may see lizards etc around the property and on your deck. The rooms are clean and simple and well maintained. The linens, bedding and towels are all top notch.

3. The Spa is amazing, but not a lot of people work at one time. BOOK ahead. It is quiet and intimate. And lovely!

4. The food is good, probably my least favorite part. But the quality is high.

5. The pool staff and beach staff are respectful and privacy. Just ask and you shall receive. But do not expect to be "Yes, Maam, Yes Sir" all the time. It is just not the style of the place.

6. Think Bali in the Caribbean. I will be back again and again.

  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank yogaloverboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY, NY
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 15 August 2008

This is our experience at Parrot Cay.

We booked the 5 night all inclusive Como Shambala package which included 6 spa treatments, all meals + 10% tax and 10% service charge. Beverages are extra.

Arrived at Provo airport and after picking up our bags, we were greeted by a Parrot Cay rep who pointed us to a man with a busted bumper on his 15 passenger taxi van After waiting 15 minutes for another passenger and their child to go through customs, we drove roughly 25 minutes to the Parrot Cay pier.

The boat ride over seemed lovely enough. It started with a Dolphin called Jo Jo riding the wake after our initial take off.

Once we got to the other side, we were greeted by staff (mostly asian) and were taken to the lobby for a tour of the grounds. We were then directed to our room, an Ocean facing villa. This is where it started to go wrong.

Paying $1200 a night, I was expecting a clean, large, well designed space. Unfortunately, the room was small, dirty and sparse. The bed was achingly uncomfortable as my wife and I woke up with terrible backaches even after going to the spa. The bathroom had mildew in the shower and the shower handles were loose. The "ocean facing" aspect only refers to the fact that it's facing that way. You cannot actually see the ocean. To get there, you need to walk about 5-7 minutes which is an eternity in the 96 F heat/ 110 F heat index. The room needs a major upgrade in bedding, appliances and bathroom to justify the price. No disrespect to the Holiday Inn chain, but it felt like we were staying at one of their properties and not a 5 star resort.

The pool is on the way to the beach and it seemed nicely maintained. The open aired Lotus restaurant is located near the pool and it's where lunch and dinner is served. The food in the resort is excellent. It's definitely fine dining and a highlight of Parrot Cay. The waiters and staff were attentive and nice. Two things that were bothersome about the Lotus restaurant

1) The music choice: It sounded like we were in some sort of nightclub or The Costes in Paris as this was the soundtrack they were playing. We would have preferred silence so we could listen to the waves lapping on the beach or something Caribbean that would have said beach instead of urban or nightlife chic.

2) The design and set up of the restaurant: The way it's designed, you have no choice but to look at the other patrons. I would have preferred some privacy instead of having to look at guests finish their meal and walk 20 steps to the pool only to observe another couple entering the restaurant deciding where to eat. It was very in your face and something that's very noticeable.

The spa is excellent. It's calming and the products are exquisite. This is where you can recharge your back and batteries after an awful night's sleep.

Service: Although staff were generally nice, there was an overall feeling of contempt and resentment especially for any guest requests.

Beach: Very narrow sliver of sand and very crowded. This is not where Bruce Willis and Donna Karan go. (They both own houses here in the Private Villa section of the island)

Crowd Scene: As it's August Holidays, there were crowds of Europeans. They usually came together in large groups and dominated the beach, restaurant, spa services etc. If you're a couple and coming in August, prepare yourself for this.

Overall:

Parrot Cay needs a major renovation in their infrastructure as well as their rooms in order to attract sophisticated travelers who regard privacy, luxury and service high on their list. I feel that the price point is too high for the value their guests are receiving.

I for one will not come back and would not recommend Parrot Cay to any of my friends unless they lower their prices or significantly upgrade their facilities.

Finally, my wife and I decided to cut our stay at Parrot Cay short. Our bodies thanked us for this decision as we were able to sleep soundly and comfortably in our new hotel.

The luxury resort we went to is.....

(Please find the review in trip advisor under hotels in Providenciales)

  • Liked — Spa services
  • Disliked — Beds were very uncomfortable
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
13 Thank TK_Trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut, USA
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 27 July 2008

As a last splurge vacation before the birth of our first child, my wife and I chose Parrot Cay for a Babymoon. We were excited by the prospect of solitude, beauty, and peacefulness promised by our guidebook and the reviews on Tripadvisor. We were not disappointed by this resort.
Personally, I liked the simple room. Less clutter, no knick-knacks (aka dust-collectors), and daily cleaning that seemed to keep the room in great shape. The bed was comfortable, which is always something we worry about when traveling. The balcony was very nice for tea in the morning and relaxing at sunset. One complaint is that the bathroom was a little cramped.
But there can be no complaining about the seemingly endless beach. The water was warm and shallow, and we could walk out 100+ meters into the water only up to our waist. The beach chairs were a little uncomfortable for me and especially for my pregnant wife. So we took occasional walks and alternated between beach and pool. The infinity pool and deck are excellent. People are in closer proximity around the pool than at the beach, but most guests keep a quiet, low profile to maintain the right atmosphere. The lounge chairs here are much more comfortable. Water bottles are readily available from the beach and pool staff for free.
Food was quite good, particularly the desserts. As many reviewers like to point out, the prices are high a la carte. We remedied this by simply purchasing the meal plan and then did not have to even look at the prices or worry at all about what we ordered. If all the reviewers who were stressed-out by the price of food had pre-paid the meal plan, they would have enjoyed their experience much more. There were many different options at breakfast and we enjoyed all of the items that we sampled throughout the week. The lunch choices were a little unhealthy for our taste, a lot of fried food, burgers, etc. But they have the spa menu as an alternative option, which is helpful. Both restaurants were excellent for dinner with a range of meat, fish, and vegetarian choices. Some resorts really push the alcohol, but here we were pleased that we never felt any pressure to order alcohol (although this may have been because my wife was pregnant).
We had booked the spa package and our treatments well in advance. My wife enjoyed the pregnancy massage and I was very impressed by the Shambhala massage. Our expectations were high for the Indian Head massage, but this turned out to be our least favorite.
Although every reviewer mentions how there is nothing to do here, if you add-up the beach, pool, food, gym, spa, and books, it definitely is a recipe for relaxation. I would recommend this as a Honeymoon or Babymoon destination.

  • Liked — Solitude, Relaxation, Food, Spa, Beach, Pool
  • Disliked — Lunch
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank The_Boon_Identity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about COMO Parrot Cay, Turks and Caicos

Property: COMO Parrot Cay, Turks and Caicos
Address: 164 Leeward Marina, Providenciales | British West Indies, Parrot Cay
Region: Caribbean > Turks and Caicos > Parrot Cay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Parrot Cay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — COMO Parrot Cay, Turks and Caicos 5*
Number of rooms: 75
Official Description (provided by the hotel):
Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more   less 
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Also Known As:
Parrot Cay Providenciales
Parrot Cay Turks Caicos

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