My husband I were very much looking forward to stay at Parrot Cay. We booked Beach House Package for 7 nights and kindly up graded to Beach Villa. (we normally stay at 5 star hotels and suite room and I work for Airline so you can trust my standard for service)
However things started go all wrong at the room. The floor was dirty and not cleaned at all. When we checked in, we normally take off the shoes after 13 hours flight from London to unpack. After 5 minuites walking around the room, our feet went very black. It was most dirtiest hotel we have ever stayed. I asked them to mop the floor, but one of the cleaner was very lazy and he never did. So, finally I asked to change the cleaner (asian lady) who did fantastic job and floor became walkable by bear foot again.
Then hotel safe was broken and needed to call engineer.
Next day, we had heavy rain and roof was also broken and all our clothes at closet was soaking wet and needed to dry cleaning for my husband jacket.
I couldn't believe that it was 5 star hotel and the room was beach front Beach Villa. I wonder that if it happens to Bruice Willis or Demi Moor? As a compensation they provided us Tiki Hut Lunch which was very nice gesture.
The serviced was OK and they were polite and smiling all the time. However they were not well trained and they don't know what is the good service. They brought the bill before we finish the meal and ask them. One lunch time, we were still eating, all the waiters were making noise to move around the tables and chairs to prepare for the big group (Armani Exchange which is owned by Christine Ong who is a owner of Parrot Cay) . So it was not acceaptable. They care for more famous people, their owners event , guest and journalists. They were oviously paying special attension to journalists. I now know why all the review on magazines and news papers were great. I will not trust and rely on them from now on.
Also we were on meal package. The food was very disappointing and just huge portion. We felt like as if we were cow. So I couldn't eat 3 course meal which includes. However I have requested mint tea instead of pudding (desert) was refused and they demand to pay extra for mint tea. I think Christine Ong is very money tight person.
Last big dissapointment was check out. The casher was charging lunch which we never eat , because we arrived on the evening. Then they charged something else for twice (USD 190 was charged twice) for no reason as a evening meal. We can't eat such a big dinner twice on same evening. There were so many mistakes on the bill and strongly recommend to check over and over. When they correct one thing, they added another thing, so after they correct, please check. The casher was very rude and never apologised for their mistakes. what they said was 'what's next? Their attitude was not welcoming and not friendly comparing to other carribean destination.
The beach was one of the most beautiful beach. The spa facility was also most amazing. Yoga and Pilates class were very good.
Most Americans stay this hotel for a few days, so they don't find many negative things. But Parrot Cay was over rated and we will never go back there. You don't get what you paid for there.
- Official Description (provided by the hotel):
- Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with MrandMrsSmith, Booking.com, Expedia, Hotels.com, Ebookers, Cancelon, 5viajes2012 S.L. and Evoline ltd so you can book your COMO Parrot Cay, Turks and Caicos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Parrot Cay Providenciales
- Parrot Cay Turks Caicos