I came to Parrot Cay with my four dearest friends in the world - college friends who are family. We haven't been together on a trip of this length without husbands/kids in over 25 years but decided on a splurge trip to celebrate one of these amazing women's successful fight against breast cancer. Needless to say, it was an emotional, important trip for all of us and we searched for months and months to find the perfect place to bring us all together. It turns out Parrot Cay was - and wasn't - what we were looking for.
First, the many positives. The resort is a gorgeous property situated on an island about 35 minutes by boat from Provo. The buildings sprawl on a hillside overlooking a powder-sand beach that stretches for about two miles, dotted with great seashells, sea biscuits and coral. Above the beach is a lovely infinity pool lined with graceful palm trees that were ringed with lights at night. Our connecting rooms had plush linens, mosquito netting and spacious balconies with sea views in the distance. I'm fairly certain we were upgraded, one of the many kindnesses the hotel showed us. We had fresh fruit and bottles of champagne waiting for us when we arrived.
The spa on the grounds of the resort was pure heaven, overlooking the water in the distance. There were several different jacuzzis, as well as a second pool, and all of the treatment rooms I saw had water views. I could go on and on about how they nailed every detail to perfection: The expert staff welcomed you with warm, caring smiles from the moment you walked in the door. Our group tried the Indonesian head massage, hot oil treatment, sea wrap massage, reflexology and my personal favorite, the Indonesian hot stone massage (90 minutes of bliss, in a standalone cottage).
We also enjoyed wonderful yoga classes with an extremely talented instructor, morning beach Pilates and a snorkeling trip with two staffers who could not have been sweeter. There were a million stars in the sky at night.
I guess where Parrot Cay fell a little short was in the service. For the extreme nosebleed prices you pay, you really should be rewarded with impeccable service. The staff was mostly lovely and kind, but every night at dinner we would wait - and wait - after being seated for someone to come by to take our order or even bring by some water. A five-star resort should be falling all over itself to make sure its guests have everything they need. Instead, we had to go looking for it. At one point, we went up to the poolside bar from the beach to see if we could get some snacks, around 5ish. Nope. Bar snacks stopped at 4 p.m. Really? One of my friends found the service downright poor.
The other odd thing is the dinner menus. Breakfast was lovely and served at the main house, and lunch at the pool restaurant was delicious (do not miss the cracked conch). There was also a spa "light" menu and a long list of tasty health drinks/smoothies. And many of the dinner entrees were delicious. But the dinner menus also served up some strange offerings, like venison and a lobster egg white frittata that was just bizarre and looked like something I could have thrown together. We asked if they would bring out some cracked conch for us at dinner one night, but of course the answer was no.
The only other point to make here is on the topic of the rum drinks. There is something sacred about the rum drink on a Caribbean trip. You think about it as your alarm goes off at 5 am for that early conference call. You think of it as you are running for the train and it's raining, and your gym bag is slapping against your leg. And you assume when you go to a Caribbean island that you can get a decent one. But Parrot Cay actually had no good rum on the entire property the last two days we were there. I've traveled to resorts in places like St. Barth's, St. John, Tortola, Barbados and they all had bottles and bottles of premium rums lined up that you could pour into a Plantar's Punch or that your husband could sip with a fine cigar after dinner. There was one lame light rum, and the drinks were so weak I wasn't even sure there was any in them. (At a price of over $19 with tip and tax. Ka-ching.)
So would I recommend it? If money is no object, Parrot Cay is a solid bet. If spa and snorkeling are your thing, you cannot go wrong. If you like a good rum drink, you'll definitely get a good one at the airport on the way home.
- Official Description (provided by the hotel):
- Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with MrandMrsSmith, Booking.com, Hotels.com, Expedia, Ebookers, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your COMO Parrot Cay, Turks and Caicos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Parrot Cay Providenciales
- Parrot Cay Turks Caicos