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“Expensive but worth it!”

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Grand Mercure Puka Park Resort
Ranked #1 of 2 Hotels in Pauanui
Certificate of Excellence
Reviewed 31 January 2014

Our room was fabulous & if like me you enjoy a soak in the bath then it is well worth paying for a Rimu room, I was like a prune for most of our stay! The service was unobtrusive though professional. I particularly liked the way that the linen & more supplies are left on a peg outside your room if they suspect you are still there. As if by magic should you ever get out of the bath & indeed the room then a fairy pops in to make your bed for you!
Breakfast was plentiful but as has been said before uninspiring & quite expensive compared to other local restaurants.
Our evening meal was absolutely delicious & the service just right, attentive though not intimidating. The menu selection was limited which meant we only dined there one night as there was nothing else we fancied.

Room Tip: Go for one with a bath! If you like a bath that is!!
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  • Stayed: January 2014, travelled as a couple
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Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 3 February 2014

Dear Sarah D,
Thank you for taking the time to post your review after your stay at Grand Mercure Puka Park. We are delighted to hear that you enjoyed your stay. As you can imagine a lot of hard work goes into refurbishing a property of this kind. It is made all the more worth while when we receive feedback like yours.
We look forward to welcoming you again soon.

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370 - 376 of 751 reviews

Reviewed 25 January 2014

Visited for lunch after a poor experience last year. This time the food was delicious, BUT where we sat there were dead flies on the window ledge the seats were badly stained and the table was not clean with debris under the mats and the table had not been wiped down. Basic cleanliness would be a good start. Not a good look for a hotel in this beautiful location.

  • Stayed: January 2014, travelled with family
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Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 28 January 2014

Dear Patricia B,
Thank you for taking the time to post your review after your visit to Miha Restaurant. We are so pleased to read that you enjoyed your lunch. Upon speaking to the General Manager, he is aware that there was a problem with the flies at the time of your visit. The staff were cleaning the ledges three times a day in an attempt to resolve the issue.
We are so sorry that the cleanliness was lacking, and can assure you that this has been addressed.

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Reviewed 22 January 2014

Lodges were nice but not as upmarket as expected.
Staff very helpful.
Restaurant was good, breakfast a bit hap hazard at times with under cooked eggs, missing bacon and a continental smorgasbord that was unexciting.
Facility generally looking tired and in need of an update.
Lodges position in the trees was excellent combination with nature.
Cocktails and bar happy hour very good but cocktails taste different depending on who made them.

Room Tip: All rooms are well positioned not all rooms have full cooking facilities should check when booking i...
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  • Stayed: January 2014, travelled as a couple
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Thank Noreen958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 28 January 2014

Dear Noreen958,
Thank you for taking the time to post your review after your stay at Grand Mercure Puka Park. We are sorry to read that you very disappointed with some aspects of your stay. Your comments regarding the breakfast has been escalated and addressed by the General Manager. The refurbishment of all chalets has now been completed with the public areas expected to be finished by the end of the year.
Again, we apologise for the disappointment caused.

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Reviewed 15 January 2014

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank diana w
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 28 January 2014

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Reviewed 14 January 2014

When we arrived at this hotel it has the look of days gone past.. Very old reception and grounds, we were hesitant and looked at the rooms which are in the forest like cabins. These were recently updated and updated well. We loved the room and the garden only staff was less helpfull and the food is not up to par.

Stayed: December 2013, travelled as a couple
1  Thank mentrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 28 January 2014

Dear mentrop,
Thank you for taking the time to post your review after your stay at Grand Mercure Puka Park. We are sorry to read that your stay was let down by the restaurant food and staff. Your comment has been escalated to the General Manager who will take this up with the staff directly. The refurbishment of the chalets is now complete, and the public areas will be refurbished by the end of this year.
Again, we thank you and look forward to welcoming you again.

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Reviewed 7 January 2014

The chalet we stayed in was very clean & tidy.The experience of being secluded in the trees gave the time there a great atmosphere.The staff were very helpful & the dining experience was amazing & well worth having, along with happy hour which was well enjoyed. We would definately stay again for a weekend retreat.

  • Stayed: December 2013, travelled as a couple
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1  Thank Tania R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 28 January 2014

Dear Tania R,
Thank you for taking the time to post your review after your stay at Grand Mercure Puka Park. We are delighted to read that you enjoyed your stay and we look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank emerae
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 28 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Pauanui
Price Range: £117 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Official Description (provided by the hotel):
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
Grand Mercure Puka Park Resort Pauanui, Coromandel Peninsula, New Zealand

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