We booked a 3 day stay... Had to pay in total which was odd and we're told we could park 'anywhere we wanted' in the public car park... We were told we were in room 38, after we walked there to find there was no room 38, the receptionist informed us there was a room 38 and we just hadn't seen it. Feeling like idiots we went to go find it. Luckily the cleaner stopped us and informed us there are no numbers past 37. The receptionist then informed us in 4 years she hadn't known that. Once we got to the room we could tell why.... The room seemed to have not been opened in the 4 years.... The smell was so intense I couldn't stand to be in it. We opened the room up and hurried away, the corridor didn't smell much better and was grubby and patchy.
The bathroom was revolting, black hair everywhere... (We are blond) the plug blocked with black scum and long black hair. The shower pressure was good but starts hot and fades to warm the entire time.. Not fun. The entire bathroom needed a scrub.
Thought we would watch telly, no sky tv... No TV guide..
Thought we would listen to the radio, stereo wires not even plugged in..
Two of every utensil (one glass) and no knife or cutting board or anything.
We too we're kept awake by yelling and singing from downstairs and had to sleep with the tv on.
Bedside lamp didn't go and as the room had no light itself that was annoying..
No one came to clean day two, wouldn't have minded except there was no scrubbing brush to clean my dishes properly.
NEVER anyone at reception.
NO guides to what we could eat below us and instead told to go to the country club down the road.
Day 3 the cleaner came... Didn't clean ANYTHING, didn't vacuum.. Didn't replace the dishes.. Didn't wipe anything.. Didn't bother to replace the toilet paper that was empty (lucky there was tissues!)
Seems they have given up.. Everyone has moved out from the place so it feels empty and run down, no one cares anymore. The one receptionist we spoke to on day one was nice but we never saw another one. Upon leaving no one bothered to ask how my stay was.
For 220 a night it's seriously not worth it. Beautiful location but totally let down by poor management/cleanliness/standards.. Sad really.
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- Also Known As:
- Gulf Harbour Hotel