I only gave it a 3 star rating because that is exactly what it is. I don't mean it disparagingly. The reality is that it is an old hotel, built in the 1970s and needs major renovations. They are in the process of bit by bit converting to condos, which makes economic sense. I had many maintenance issues due to the hotel's age. However, the staff was quick to respond. However, to get something fixed, do not rely on reception to report the problem. All of a sudden I had no water in the apartment. I called reception and she said she would report it right away. I got downstairs on my way to dinner. She had not reported it even though the maintenance guy was right there.
I also had problems with one of the showers, which fell apart in my hand and flooded the room. The staff was quick to respond and we resolved it. However, it happened twice, not due to the fault of the maintenance man but just old parts breaking down. Fortunately, I have two bathrooms in the suite and simply used another shower.
The maintenance man told me that last year some of the pipes broke leaving a suite flooded. The problem is that if there is such an emergency after 8:00PM when the maintenance crew goes home, things can get tough. There is a night watchman who is very nice. Theoretically, he covers maintenance at night. However, in practicality, I am not so sure.
The location is super. It is quiet, clean and basically the best in town. You do not have to worry about people drinking to all hours, as things shut down at about 10:00PM. I checked out other places, thinking I could find something better in Bucerias that was not a condo rental. I could not. Go for this and just accept the maintenance problems for what they are. If such matters bother you, the look elsewhere.
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- Also Known As:
- Suites Costa Dorada Mexico/Bucerias