Booked a spa day via a discount site - wasn't expecting a 5* experience but did expect a more traditional spa experience. I have therefore decided to give my personal views which may sound negative but had I read this kind of review before I booked I would have had different expectations of the experience;
-Setting is great - views over Rutland Water beautiful.
-Meal in restaurant very good - 2 courses c.£12 included in the package, service great and food very good (see con).
-Staff very professional -hairdresser very personable and had good advice.
-The spa is not in the old house pictured - it is in a modern annexe at the other end of the complex.
-Pool is a "public" pool used by hotel/timeshare residents - and lots of children; not restful/relaxing - this is probably my fault for not realising the pool would not be a private area for spa guests only as in other spa settings.
-Spa guests have to ask for robes (£5 deposit) - no slippers. Again, I have always been offered this facility at other spa days as is the norm.
-Spa guests unable to keep robe on for lunch as "residents eating in the restaurant don't want to be faced with people in swimming costumes/robes" - I thought this was one of the main points of a spa day! It just was not convenient to swim, get dressed and then have to put on wet costume after lunch for another swim so the alternative was to wait for nearly 2 hours in a lounge area which basically was a small area at an end of a corridor with 2 chairs and 1 sofa until my hair appointment.
-20 minute massage treatment included in the package was nice but lasted 10 minutes.
-Very limited spa appointments on the day - in fact I believe there was only 1 appointment available.
-Lastly, felt a little surprised when my friend requested a bread roll to go with her starter - I automatically received one with my soup (bearing in mind most restaurants provide this as standard) and was charged 55p for it! Felt this was a little 'mean' but others may not agree.
If you are prepared for what you receive during this spa day you won't be disappointed especially at the low price but having experienced other spa days it was not what I personally wanted/expected - i.e. relaxation, dedicated lounge areas - soft lighting, music etc. As I was told, if I wanted this kind of experience I should have paid more and gone to nearby Ragdale Hall! However, my view is that it should have been made clear that the offer was for the "use of the facilities with one 10 minute treatment and lunch" rather than as a spa day.
I think I had different expectations and most people would have been satisfied with what they had but actually for £30 each (including a £12 lunch and 10 minute massage) it worked out to be an expensive swim!
That being said, the staff were lovely - the therapists, hair stylist and restaurant supervisor could not have been friendlier - definitely as asset to the venue.
I rated the venue as Very Good despite the rather negative comments made because I think it was my expectations that were to blame for my disappointment rather than the venue and it definitely wouldn't have been fair to mark the review as average or lower.
- Official Description (provided by the hotel):
- With this unique setting, personal charm, character, and friendly but attentive personnel, Barnsdale Hall Hotel is the perfect venue whatever your occasion may be. Extensive spa and leisure facilities makes it a haven in which to retreat, relax and unwind. With its breathtaking views of the natural splendours of Rutland Water where better to hold your wedding reception, corporate event, or a romantic getaway for two?Set in conservation parkland on the slopes overlooking Rutland Water, Barnsdale Hall Hotel is one of the most unusual and comprehensive hotel complexes in the United Kingdom. This makes it an ideal location for corporate business, conference and leisure pastimes. With a rich and varied range of things to do on and off site there is, we believe, no better position in which to be located in this country. ... more less
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- Also Known As:
- Barnsdale Hall Oakham
- Hotel Barnsdale Hall
- Barnsdale Hall Hotel Rutland