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“disappointed”

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Villa Paradiso Village
Blackburn, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“disappointed”
Reviewed 15 October 2013

Prior to the above holiday I have visited this particular hotel in late June, about three years ago (when it was full-board as opposed to all inclusive) and returned this year because I had been so impressed generally with the peaceful and relaxed atmosphere as well as other aspects of the hotel on that previous visit. The clientele base was predominantly, although not entirely, adult of various ages (I don’t remember if it was Blu Hotels at this point)
This time was very different.
On arrival one of my first impressions comprised children of a wide age range, dashing around everywhere within the very limited amount of both internal and external communal space available to guests. I would stress immediately that I am not a miserable person, disapproving of children’s enjoyment and am a parent myself of an adult family.
However, the hotel now appears to be almost entirely family orientated and, based on brochures available at reception, it seems to me that Blu Hotels are offering hefty discounts for couples and families at this hotel throughout the summer season alongside others of their hotels. During my stay I have it in good authority that there were in excess of 400 guests.
Unfortunately, the communal hotel areas are completely inadequate to accommodate such numbers. The “large outdoor pool” advertised is very small. The poolside areas are extremely limited. If you were early enough to find a poolside space in the sun you could expect to risk being constantly splashed or hit with a “missile”(ball) and the “sun terraces” offered very little sun on account of the trees and were crowded also. Very, very loud music was played at the pool forcing me to abandon that area anyway. The “small lounge area” is at the reception and the bar with terrace comprises of a large room with the odd chair and table and a small outside area with as many tables and chairs as can be crammed into it, covered over with canopies. The latter area was totally inadequate in size during the evening when guests crammed in to “enjoy” the all inclusive drinks and monotonous piano bar, regardless of weather. The actual bar itself was in the large room and was occupied by kids (watched by some parents who stood at the side) from early evening until after 10.30. every day doing supervised dancing to very loud music which almost drowned out the piano bar anyway.
All areas were a potential race track for kids but non used for this purpose as much as the “extended restaurant” and the reception area which were a potential health and safety hazard. Children were also helping themselves from the buffet in the characteristically unhygienic way one would expect from this age group. No attempt seemed to be being made to regulate the activities of the children either by the parents or the establishment. I am not alone in these observations which were shared in conversations with others.
All in all there did not seem to be very much consideration at all for the holiday needs of adults, nor was there enough space for the needs of children either to the extent that the hotel “fell between two schools”. The net result of all this I considered to be an unprofessional shambles on the part of management.
An additional problem for me personally was that the water in my room was either lukewarm or cold apart from around 7a.m. Repeated attempts to get this sorted out at reception were met with polite but evasive responses or I as told that the water was being checked and each time it was okay (although it never coincided with my presence). In the end, when my water was cold at 10p.m., I made my way down to reception in the rain and personally beseeched a receptionist to come to my room to test it for herself which she reluctantly did, found it so and said they would have to intall a new boiler. Previous to this she had come up with the comment at one stage that there was no hot water in the hotel, only warm!
The shortcommings of the hotel are unfortunate in that, in some ways, it has several things going for it. The food, although mainly unspiring, is acceptable and plentiful with healthy options. The dining room and catering staff are extremely polite and friendly, the housekeeping is good and the beautiful Lake Trasimeno area has so much to offer.

  • Stayed August 2013, travelled solo
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Helpful?
10 Thank ethelburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
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English first
Amsterdam, The Netherlands
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 September 2013

We arrived for what was our first "all inclusive" holiday to be greated by a list of what was exclusive and just how limited inclusive was ... it was not a good start, but on the positive side ... the staff of the hotel were overall absolutely great. The food was very bland, not seasoned at all, not replaced when empty and quite obviously re-presented from previous meals on a few occassions and not representative of national, regional or local cuisine. There was one kind of German beer on the inclusive deal, one "warmish" D.I.Y white wine on tap-quite the worst I tasted in 11 days of touring around Italy and France and one red - similar story - all to be drunk out of thin plastic beakers. Nasty!

The hotel and the room was a bit tired and old to boot. The local town down by the lake was great, lots of places to eat and drink, shop and walk. Even though it was only a short walk up the hill found the hotel too far from the lake to benefit from its charms.

The station is easily located nearby and a trip to Perugia was a definite highlight.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank lhzangmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 September 2013 via mobile

Just come back from a 4day stay. This hotel is nowhere near a 4star rating. The rooms are small and the bathroom size was a joke.step out of the shower and the toilet is in from of you!
Breakfast choice is fairly limited for a 4star rating.
Unisex toilets in the lobby!!
No iron, no tea facility in the room, a small square tv with no English channels.
One plug in room which is in the bathroom.
If u got a fear of bugs then beware. They are everywhere and come in to the hotel attracted by light. In the morning you wake up and they are dead on the floor and noone cleans them up for ages!
Cleaners don't clean properly.
Unable to contact reception from the room phone.
Some hotel staff are rude and one male could not speak English even.
Not really good for elderly or wheelchair users as th hotel is on a hill.
Plus point is the AC works lovely.
Exterior is beautiful.
Location to the train station is close which you can reach Florence and Rome by.
Would never stay here again not recommend it.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
4 Thank Tendulkarlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Passignano Sul Trasimeno hotels

Aberystwyth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 September 2013

I stayed here for a fortnight with my parents and having been to Italy many times and stayed at all inclusive hotels in Greece and Austria this was at least on a par with them if not better. The food was very good, the rooms possibly the best for a 4 star Italian hotel. Jeni the Inghams rep was extremely helpful and she went out of her way just to print a map, timetable or something for you by the next day. Other reviews who comment about it not being a place for couples is a bit of a strange one as every couple I saw around the hotel were talking, befriending and laughing away with other couples. Yes it is indeed a great place to take young children as there is what seems to be a very good kids club there but opportunities for adults are there too as I enjoyed playing volleyball, football and darts. "The outdoor pool area was a big problem" is a spurious complaint too. Ok, there is a queue at 8.30 am with people waiting to run into the pool area and book their favoured lounger with their gawdy towel but there is room and deckchairs at all times for someone to sit in the sun or shade. There is a separate adult and children's pool but it's only natural that kids want to swim in the big pool too otherwise the hotel would be a mortuary. Yes the piano bar doesn't actually involve a piano but a very competent young songstress and yes the bar area (which is there) does have the sound of the typical children's disco song but please lighten up a little and enjoy yourself - you're on holiday at the end of the day.
In sum, ignore the previous comments they really are exaggerating beyond belief and probably go on holiday just to have a good moan about everything.

*Remember to spray yourself regularly with insect repellent as when I visited at the end of August, mosquitoes were EVERYWHERE after dark

Room Tip: Room 207 has an excellent view of the lake
See more room tips
  • Stayed August 2013, travelled with family
    • Value
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Helpful?
4 Thank Steffan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
1,018 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 635 helpful votes
Reviewed 7 August 2013

We booked our summer holiday here based on various sources, not just the Inghams brochure. Our experience did not meet our expectations on many counts. But there were many positive aspects as well. Particularly good is the hotel’s location near the railway station and the old town.
When we arrived, we received a nice welcome at reception from Giovanna, who was always friendly and helpful during our stay. We were very happy with our room, which was very clean and airy, with French windows and a lovely view out over the village centre and the beautiful lake. The bathroom was clean with shower and a bidet although the power of the shower was variable. The rooms are well air-conditioned.
The food was also excellent; there was always a great selection of antipasti, followed by soup if desired, first course consisting of a choice of pastas and risotto, second course with various meats and sides and then a pudding buffet with one of the choices being fresh fruit such as watermelon. We were looked after particularly well in the restaurant by Andrea and Paolo who were ever so friendly and efficient. Also of mention is Stani, one of the chefs, who was always jolly and passionate about his food. The house wines and beer were nice. There was the same offering at lunchtime unless you order a packed lunch the night before, which consisted of filled rolls, peach juice, bottled water, fruit and a croissant.
Unfortunately, that is where the praise ends. The hotel is not to be recommended for couples, contrary to the hotel's own brochure which indicates it is ideal for such guests. If you are a family with young children, it would be ideal.
The outdoor pool area was a big problem. The Inghams brochure clearly advertises a separate children's pool and the hotel brochure supports this notion, specifying a SEPARATE adult pool and a SEPARATE children's pool. This is very much NOT the case. Children were running around, jumping in and playing ball games in the adult pool all the time, with the lifeguard doing nothing about it. These were specifically forbidden by the rules laid out by the hotel so we saw little point to the hotel having written any rules. It was also difficult to get anywhere to sit by the pool as guests had been up early to reserve loungers, another thing forbidden by the hotel's 'rules'.
Another area of issue for us was the bar. The hotel brochure advertises a 'pleasant' bar area, but unless your idea of 'pleasant' is a loud children's disco in the open plan room adjoining the bar which includes such irritating songs as Agadoo and a Pizza Hut to name just two, all evening, every evening, the bar certainly does not fall into this category. Both the Inghams brochure and the hotel's own also advertise a 'Piano Bar', but their idea of such a thing is a giddy young woman sat on a high chair doing nothing more than karaoke. There was no 'piano' and it was not in a 'bar'.
We addressed numerous issues to the useless manageress of the hotel, Norma, who quite simply could not give two hoots. She was continually defiant and in no way sympathetic. Also if you are travelling with Inghams, don't expect the rep., Jeni, to be of any help at all and make sure you ask for the welcome drink which is mentioned under Inghams Plus in the brochure!
These were the major points over our stay and I must stress that we did indeed enjoy our holiday overall, but we will certainly not return to this hotel and could certainly not recommend it to other couples.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
7 Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 July 2013

Do not stay here if you are a couple looking for a peaceful holiday, teaming with families with children who run around until late, food distinctly average and no where near four star quality, very very disappointed, screaming kids in alleged adult pool so no swimming at all whilst parents over indulge on the free booze, most staff friendly and helpful, only plus was seeing Anita who was a waitress at Antico Borgo last year which deserves a higher star rating compared to this, left unimpressed and out of pocket, not what it said in the brochure and will be complaining to Inghams

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank SazeAlkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 July 2013

I booked this as a package deal with Inghams and overall was very pleased with the hotel and the location of Passignano sul Trasimeno. I stayed for 2 weeks from mid- to end of June 2013 and thought that the staff were excellent, always willing to help and "go the extra mile" (I am Coelic/Gluten-intolerant and not only did they provide many gluten-free dishes as standard but would prepare special pasta etc on request). Much of the food was served buffet style which provided lots of variety and choice and the standard was good.

The Inghams deal was "all-inclusive" which meant lunch or packed-lunch were included and also soft-drinks or wine/beer available from 1000-2200 hrs each day. Never having been all-inclusive before, I was a little wary that this might lead some clients to over-indulge or encourage kids to leave half-finished drinks lying around etc. However, I was pleasantly surprised to observe that all the guests respected the facilities and fellow clients, and this arrangement was a real bonus for holiday budgeting!

Passignano is well situated in terms of visiting nearby sites in Umbria and Tuscany...Inghams organised worthwhile trips to Siena (my favourite) & San Gimignano, Montepulciano & Pienza, and Cortona but Florence, Assisi and Perugia can all be easily accessed independently by train too. Also, there is a frequent ferry service to Isola Maggiore and other lakeside villages.The hotel provided free bike hire (there are easy lake-side cycle tracks) and for walkers there are lots of trails with splendid views (once you've made the 50 min climb to the ridge!).

My room was fine but some couples/families might consider wardrobe space a little limited. The swimming pools were lovely and the surrounding gardens offered beauty, charm and shade. When I visited (in June) the pool was never too crowded, but I suspect it may get busy once the children are on holiday from school?

So, overall I thoroughly enjoyed both my holiday in Passignano and the Hotel Villa Paradiso, for whom the manageress deserves special mention.

  • Stayed June 2013, travelled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Steve_Croston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Paradiso Village

Property: Villa Paradiso Village
Address: Via Fratelli Rosselli 5, 06065 Passignano Sul Trasimeno, Italy
Region: Italy > Umbria > Province of Perugia > Passignano Sul Trasimeno
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 10 Hotels in Passignano Sul Trasimeno
Price Range (Based on Average Rates): £
Hotel Class:4 star — Villa Paradiso Village 4*
Number of rooms: 140
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Also Known As:
Villa Paradiso Village Passignano Sul Trasimeno, Province Of Perugia, Italy

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