Prior to the above holiday I have visited this particular hotel in late June, about three years ago (when it was full-board as opposed to all inclusive) and returned this year because I had been so impressed generally with the peaceful and relaxed atmosphere as well as other aspects of the hotel on that previous visit. The clientele base was predominantly, although not entirely, adult of various ages (I don’t remember if it was Blu Hotels at this point)
This time was very different.
On arrival one of my first impressions comprised children of a wide age range, dashing around everywhere within the very limited amount of both internal and external communal space available to guests. I would stress immediately that I am not a miserable person, disapproving of children’s enjoyment and am a parent myself of an adult family.
However, the hotel now appears to be almost entirely family orientated and, based on brochures available at reception, it seems to me that Blu Hotels are offering hefty discounts for couples and families at this hotel throughout the summer season alongside others of their hotels. During my stay I have it in good authority that there were in excess of 400 guests.
Unfortunately, the communal hotel areas are completely inadequate to accommodate such numbers. The “large outdoor pool” advertised is very small. The poolside areas are extremely limited. If you were early enough to find a poolside space in the sun you could expect to risk being constantly splashed or hit with a “missile”(ball) and the “sun terraces” offered very little sun on account of the trees and were crowded also. Very, very loud music was played at the pool forcing me to abandon that area anyway. The “small lounge area” is at the reception and the bar with terrace comprises of a large room with the odd chair and table and a small outside area with as many tables and chairs as can be crammed into it, covered over with canopies. The latter area was totally inadequate in size during the evening when guests crammed in to “enjoy” the all inclusive drinks and monotonous piano bar, regardless of weather. The actual bar itself was in the large room and was occupied by kids (watched by some parents who stood at the side) from early evening until after 10.30. every day doing supervised dancing to very loud music which almost drowned out the piano bar anyway.
All areas were a potential race track for kids but non used for this purpose as much as the “extended restaurant” and the reception area which were a potential health and safety hazard. Children were also helping themselves from the buffet in the characteristically unhygienic way one would expect from this age group. No attempt seemed to be being made to regulate the activities of the children either by the parents or the establishment. I am not alone in these observations which were shared in conversations with others.
All in all there did not seem to be very much consideration at all for the holiday needs of adults, nor was there enough space for the needs of children either to the extent that the hotel “fell between two schools”. The net result of all this I considered to be an unprofessional shambles on the part of management.
An additional problem for me personally was that the water in my room was either lukewarm or cold apart from around 7a.m. Repeated attempts to get this sorted out at reception were met with polite but evasive responses or I as told that the water was being checked and each time it was okay (although it never coincided with my presence). In the end, when my water was cold at 10p.m., I made my way down to reception in the rain and personally beseeched a receptionist to come to my room to test it for herself which she reluctantly did, found it so and said they would have to intall a new boiler. Previous to this she had come up with the comment at one stage that there was no hot water in the hotel, only warm!
The shortcommings of the hotel are unfortunate in that, in some ways, it has several things going for it. The food, although mainly unspiring, is acceptable and plentiful with healthy options. The dining room and catering staff are extremely polite and friendly, the housekeeping is good and the beautiful Lake Trasimeno area has so much to offer.
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- Also Known As:
- Villa Paradiso Village Passignano Sul Trasimeno, Province Of Perugia, Italy