My wife and I booked this hotel just for one night. We took the superior room as they offer better beds and more space.
The hotel is not easy to find if you only use the address, most g.p.s. system doesn’t recognize the street. We used the g.p.s. locations that were on the site that brought us to the hotel over a small dusty road that actually wasn’t suitable for cars.
The hotel is nearby Assisi but too far to walk to. We only visited Assisi for some hours and it was perfect with a car. If you are looking for restaurants and bars there are none of them in the neighborhood. The village is too far to walk to but we knew this before we booked this hotel and aren’t a problem for us.
The check in was very good, and the reception staff was very friendly and helpful. They bring you to the room and tell you how the hotel card and the lights are working. Also, he showed the mini bar. This service is hard to find in four star hotels in Italy.
The hotel offered for cars an open parking place and near the hotel there are some places. They have no parking garage but parking is at least free.
The rooms are looking very good and modern as you can expect from a new hotel resort. There was plenty of space to store your luggage, the bathroom was light and had all comfort you expect of a superior room. There was no warm water in the evening, but thought it could happen.
One complains about the room is they offer only non smoking rooms and this information is not on their site. So for the guests who like to smoke a cigarette they have to move outside the hotel as there wasn’t a balcony. Not very comfortable for us.
The room has no room service but there is a phone to call the reception.
In the morning when we would like to get a shower the water was still cold and we both showered with cold water. When we complained about the reception they told they had problems with warm water this morning and they called to the rooms, but seem they forgot ours. Also it was broken the day before and they did not tell us about that.
Also we discovered that same morning the toilet paper on the wall was the only one that we got and this was half way to its end. We could have another one if we asked the reception but this isn’t the service you would expect in a 4 star hotel, there has to be one spare roll of toilet paper.
The day we arrived we were wondering where the restaurant was. I asked the reception staff where it was and they gave me a map where everything can be found. I was wondering this map wasn’t in the hotel information map. There was only one piece of paper in the hotel information map in the room and didn’t inform about the restaurant and other facilities.
As friendly as they are the reception staff explained me how to reach and it was about 1 kilometer or something from the hotel.
We didn’t think it was so far from the hotel and can imagine not everybody can walk this distance or for people who had no car it is difficult to reach. Why should the restaurant be that far away?
For people who like swimming, the pool was also that distance from the hotel, for family’s with children this can be a problem.
Other solution is that they offer bikes but you have to be lucky they are available.
Although the distance of the restaurant was far away, they offer good food. It was not special but good value for money.
In the evening the hotel was so quiet, we were just the only two who used the beautiful outside terrace. And we were really wondering how this could be happening to such a beautiful four star hotel. The bar was really a joke, and there was no barman behind the bar. A small board was placed against the wall behind the bar and you really needed good eyes to read the offers.
Only coffee, beer, soft drink and some kind of whisky’s. Not even a single bottle of glass of wine at the bar. And this is really strange because they make wine on the resort of the hotel. Why not, selling customers bottles of wine of own gardens. We thought after reading the site this was one of the things we could expect in this hotel but it was just a dream. Not even a cocktail or snack on the menu. And the most funny part is if you would order a drink you have to ask the reception staff, they also are barmen at the same time. That could also explain the terrace and the bar are empty.
When we said this by check out, they wrote down our thoughts and would like to do something with these points. The man at the reception found it funny about a resort making wine and don’t sell, he would be loved to give the idea to the manager.
At least they do something with your complains/idea’s.
The complementary breakfast was standard and not very special. There was plenty of food and the staff brought also new fresh products.
The coffee was from a machine and didn’t give a descent coffee for breakfast but at least I got used to it as I had this machine before in other hotels.
Overall the hotel resort wasn’t bad but far from perfect.
One plus is the hotel resort is quite new and they are open for suggestions and complains. There is a lot of work to do but they can make it.
For now we can’t recommend this hotel resort to others but that could be different in the future as they work on some points.
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hotels.com, LoveHolidays, Expedia, Priceline, Traveltool, S.L.U., TripOnline SA, Cancelon, Hotel.de and HotelQuickly so you can book your Valle Di Assisi, BW Premier Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Valle Di Assisi Hotel
- Valle Di Assisi, BW Premier Collection Italy/Santa Maria Degli Angeli