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“Very bad service - good location - not recommndable”
Review of Kariri Beach Hotel

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Kariri Beach Hotel
Ranked #4 of 4 Hotels in Cumbuco
München
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Very bad service - good location - not recommndable”
Reviewed 17 November 2011

The main point is the horrible service - the front desk service is not acceptable! We (myself and my wife) stayed for 4 days in the Kariri Beach Hotel while we were on a trip to the North-East of Brazil and we have chosen this hotel because it is a brand new hotel. Unfortunatelly, the point that the hotel is new leads to the fact that the service employees are not used to deal with customer wishes, customer complaints, customer requets as one would expect from such a hotel. Any complaint is understood as a direct criticism regarding the individual employee to whom the complaint is made, e.g. if you complain about the fact that during the day an dnight hours there are parties ongoing in the pool area which make it impossible to get any sleep during the night, then such a complaint is understood by the front desk employees and the service manager as a direct complaint that they are not stopping such parties and request to turn down music volume.
In addition, the service manager does not understand that someone who pays a lot of money to stay in the hotel is expecting that the main selling points listed in the hotel brochure are something which the customer is indeed expecting.
Another example is the way how the service employees and managment do not care if there are obscene pool parties in the pool area happening with a lot of drinking games and a lot of obscene articulations by the party people. Despite the fact that families with small children are using the pool area to relax and enjoy the scenery, the service management did not care that in such parties obscene wordings and drinking songs are used. Even a complaint at the front desk and the hotel management was not taken into consideradation - the response was that this is Brazil and in Brazil people have to expect even obscene drinking songs and games directly next to the Infant Swimming Pool - and if this is something which the customer does not like then the customer should better not make vacation in Brazil.

in summary, I would not recommend this hotel for a family vacation or for relaxing vacations. The hotel is pretty loud, mainly due to the fact that the pool area is in the middle of the hotel and even during night hours there are regular parties (especially from groups attending corporate events).

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mun_trip_review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Lisboa
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 June 2011

Kariri Beach is a brand new, modern hotel in Cumbuco.
Location is great, with direct acess to the beach and a 2 minute walk from Cumbuco centre.
There's also big swimming pool facing the beach. The breakfast was lovely with a lot of variety including some brazilian specialties.
Room were not very big but were tastefully decorated and very clean. Wi-fi was free of charge.
If want to stay near Cumbuco centre and right on the beach this is the place to stay!

  • Stayed November 2010, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank joanacm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 26 May 2011

We went and stayed for 10 days in this hotel without any expectations because of all the bad things that we heard about the service in Ceara. It really was the opposite!!! We travelled a lot in our lives but this is really one of the best hotels were we have stayed in the world. The maids, the concierges, the waiters all the staff is so polite and nothing was too much for them. The restaurant of the hotel has a very high standard and meets perfectly to our needs. I hope that they can keep this level for a long time and I am sure that we will coming back.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duncankarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kariri Beach Hotel

Property: Kariri Beach Hotel
Address: Avenida dos Coqueiros 2340, Cumbuco, Caucaia, State of Ceara, Brazil
Region: Brazil > State of Ceara > Caucaia > Cumbuco
Amenities:
Bar / Lounge Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 4 Hotels in Cumbuco
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Kariri Beach Hotel 3.5*
Number of rooms: 187
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Also Known As:
Kariri Beach Hotel Cumbuco, Brazil

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