The main point is the horrible service - the front desk service is not acceptable! We (myself and my wife) stayed for 4 days in the Kariri Beach Hotel while we were on a trip to the North-East of Brazil and we have chosen this hotel because it is a brand new hotel. Unfortunatelly, the point that the hotel is new leads to the fact that the service employees are not used to deal with customer wishes, customer complaints, customer requets as one would expect from such a hotel. Any complaint is understood as a direct criticism regarding the individual employee to whom the complaint is made, e.g. if you complain about the fact that during the day an dnight hours there are parties ongoing in the pool area which make it impossible to get any sleep during the night, then such a complaint is understood by the front desk employees and the service manager as a direct complaint that they are not stopping such parties and request to turn down music volume.
In addition, the service manager does not understand that someone who pays a lot of money to stay in the hotel is expecting that the main selling points listed in the hotel brochure are something which the customer is indeed expecting.
Another example is the way how the service employees and managment do not care if there are obscene pool parties in the pool area happening with a lot of drinking games and a lot of obscene articulations by the party people. Despite the fact that families with small children are using the pool area to relax and enjoy the scenery, the service management did not care that in such parties obscene wordings and drinking songs are used. Even a complaint at the front desk and the hotel management was not taken into consideradation - the response was that this is Brazil and in Brazil people have to expect even obscene drinking songs and games directly next to the Infant Swimming Pool - and if this is something which the customer does not like then the customer should better not make vacation in Brazil.
in summary, I would not recommend this hotel for a family vacation or for relaxing vacations. The hotel is pretty loud, mainly due to the fact that the pool area is in the middle of the hotel and even during night hours there are regular parties (especially from groups attending corporate events).
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- Also Known As:
- Kariri Beach Hotel Cumbuco, Brazil