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“nice place but bad service!”
Review of Kariri Beach Hotel

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Kariri Beach Hotel
Ranked #4 of 4 Hotels in Cumbuco
Reviewed 19 November 2012

Kariri Beach hotel is very nice situated, close to the center of Cumbuco, (5 min. on foot), with splendid pool and beautifull ocean view from most of the rooms. I agree that it gives the impression that its high class hotel, but its europeans 3 stars not more. The swimming pool is very large with clean water , the bar close to the pool is almost never opened so you cant use it. The restaurant is pleasand and nice with quite good food, fresh fruits and juices are the best. Generally is various but the same every day.
there is constant problem with opening the doors in your room. The keycards are not working almost once a day and you have to go to the front desk for help every time. Standard rooms are not spacious but its very clean with 3 tv chanells.The worst thing is the service. The most important inconvenience is that staff is not speaking English so the comunication is very restricted. you have to rather use your hands to gesture what you want to explain.In 4 stars hotel its unacceptable they should send the staff for a basic English lessons. On the other hand I must admit that they try to be helpfull if you ask them. Generally I liked the hotel besides the bad points because the atmosphere of Brazil recompense you for all the inconveniences.

  • Stayed: November 2012, travelled as a couple
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1  Thank izunia66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 14 of 265 reviews

Reviewed 17 January 2012

Kariri Beach a beautiful hotel with a splendid pool facing the sea and nice rooms, but the overall experience is - unfortunately - no good. When you look at the hotel you get impressed and you expect the best service ever, which doesnt happen. It seems to me that the employees are not prepared to deal with public, specially if you are one that demands a GOOD service. On my first day at the hotel I had an argue with a really RUDE waitress at the breakfast saloon ( breakfast was OK, not excellente and not bad either ) over an order that simply didnt get to may table ( altough other people at my table ordered much later than me and got theirs).
If you don´t care much about service and just like to enjoy a great pool and the beach, maybe this hotel is cool for you. Next time I´ll try other one.

  • Stayed: January 2012, travelled with family
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Thank GuiMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2011

The main point is the horrible service - the front desk service is not acceptable! We (myself and my wife) stayed for 4 days in the Kariri Beach Hotel while we were on a trip to the North-East of Brazil and we have chosen this hotel because it is a brand new hotel. Unfortunatelly, the point that the hotel is new leads to the fact that the service employees are not used to deal with customer wishes, customer complaints, customer requets as one would expect from such a hotel. Any complaint is understood as a direct criticism regarding the individual employee to whom the complaint is made, e.g. if you complain about the fact that during the day an dnight hours there are parties ongoing in the pool area which make it impossible to get any sleep during the night, then such a complaint is understood by the front desk employees and the service manager as a direct complaint that they are not stopping such parties and request to turn down music volume.
In addition, the service manager does not understand that someone who pays a lot of money to stay in the hotel is expecting that the main selling points listed in the hotel brochure are something which the customer is indeed expecting.
Another example is the way how the service employees and managment do not care if there are obscene pool parties in the pool area happening with a lot of drinking games and a lot of obscene articulations by the party people. Despite the fact that families with small children are using the pool area to relax and enjoy the scenery, the service management did not care that in such parties obscene wordings and drinking songs are used. Even a complaint at the front desk and the hotel management was not taken into consideradation - the response was that this is Brazil and in Brazil people have to expect even obscene drinking songs and games directly next to the Infant Swimming Pool - and if this is something which the customer does not like then the customer should better not make vacation in Brazil.

in summary, I would not recommend this hotel for a family vacation or for relaxing vacations. The hotel is pretty loud, mainly due to the fact that the pool area is in the middle of the hotel and even during night hours there are regular parties (especially from groups attending corporate events).

  • Stayed: March 2011, travelled as a couple
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7  Thank mun_trip_review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2011

Kariri Beach is a brand new, modern hotel in Cumbuco.
Location is great, with direct acess to the beach and a 2 minute walk from Cumbuco centre.
There's also big swimming pool facing the beach. The breakfast was lovely with a lot of variety including some brazilian specialties.
Room were not very big but were tastefully decorated and very clean. Wi-fi was free of charge.
If want to stay near Cumbuco centre and right on the beach this is the place to stay!

  • Stayed: November 2010, travelled with friends
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2  Thank joanacm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2011

We went and stayed for 10 days in this hotel without any expectations because of all the bad things that we heard about the service in Ceara. It really was the opposite!!! We travelled a lot in our lives but this is really one of the best hotels were we have stayed in the world. The maids, the concierges, the waiters all the staff is so polite and nothing was too much for them. The restaurant of the hotel has a very high standard and meets perfectly to our needs. I hope that they can keep this level for a long time and I am sure that we will coming back.

  • Stayed: March 2011, travelled as a couple
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Thank Duncankarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018
Google Translation

  • Stayed: December 2017, travelled with friends
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Thank Raquel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018
Google Translation

  • Stayed: October 2017, travelled with family
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    • Cleanliness
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1  Thank LCV23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kariri Beach Hotel

Address: Avenida dos Coqueiros 2340 | Praia do Cumbuco, Cumbuco, Caucaia, State of Ceara 61619-262, Brazil
Region: Brazil > State of Ceara > Caucaia > Cumbuco
Amenities:
Bar / Lounge Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 4 Hotels in Cumbuco
Price Range: £58 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kariri Beach Hotel 3*
Number of rooms: 187
Reservation Options:
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Also Known As:
Kariri Beach Hotel Cumbuco, Brazil

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