we booked for a group of us to get out and enjoy the beautiful north stradbroke island. As the weather was raining it was only normal one would ask what we should bring along for a 10 hour tour. The service I received from the owner was appalling and not only was I not advised whether we needed to bring food, drinks, money, clothes or footwear when I asked but instead received a rude and disgruntled attitude that I should ask such a question. I was told simply to wear whatever I would if I was heading to surfers paradise beach for the day.
The 10 hour tour does not provide food or drinks so if you want either bring money or bring your own. Further the tracks around the gorge are slippery in the wet and sneakers or hikers are a safer option when walking around rocky cliff faces. There is also extended time at the beaches so bring a picnic rug if you like to relax rather than just a towel.
The tour guide was great but the rude and inadequate customer service, answers and advice we received from the three office staff was enough for me to not recommend this company to anyone as this is the worst customer service I have ever received and have never been spoken to with such disrespect.
I am not a review writer so this is a big deal for me to write this up on the bad service we received.
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