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“tour was great, service was disgusting”
Review of Goanna Adventures Tour - CLOSED

Goanna Adventures Tour
Attraction details
Reviewed 30 January 2012

we booked for a group of us to get out and enjoy the beautiful north stradbroke island. As the weather was raining it was only normal one would ask what we should bring along for a 10 hour tour. The service I received from the owner was appalling and not only was I not advised whether we needed to bring food, drinks, money, clothes or footwear when I asked but instead received a rude and disgruntled attitude that I should ask such a question. I was told simply to wear whatever I would if I was heading to surfers paradise beach for the day.
The 10 hour tour does not provide food or drinks so if you want either bring money or bring your own. Further the tracks around the gorge are slippery in the wet and sneakers or hikers are a safer option when walking around rocky cliff faces. There is also extended time at the beaches so bring a picnic rug if you like to relax rather than just a towel.
The tour guide was great but the rude and inadequate customer service, answers and advice we received from the three office staff was enough for me to not recommend this company to anyone as this is the worst customer service I have ever received and have never been spoken to with such disrespect.
I am not a review writer so this is a big deal for me to write this up on the bad service we received.

3  Thank kittykat_1981_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (12)
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10 - 12 of 12 reviews

Reviewed 26 July 2011

I decided to book a 2 day trip to fraser island at the last minute and goanna adventures had a spare spot available for me. I was worried at first as they seem to be a small operation and the prices are a bit less then some others. However, I had nothing to worry about as I had a great time on the island and the guide was wonderful. They really put in a lot of effort to ensure that the car has a "group atmosphere" and the guide did great at encouraging conversation among guests while providing a great tour of the island

5  Thank aussiefun49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2012
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1  Thank d_gabbiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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