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“Lovely dinner, polite staff”
Review of Worplesdon Place

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Worplesdon Place
Ranked #2 of 2 Hotels in Worplesdon
Reviewed 1 January 2014

We went for a group Xmas meal at Worplesdon place, however only decided to go there about 1hr before going having been put off by reviews. We were pleasantly surprised by lovely food (the risotto being drone as the chef "wasn't happy"), very polite staff and nice warm, all beit quiet, atmosphere. We will definitely go back - much improved on its former days.

  • Stayed: December 2013, travelled with friends
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Thank Caitlin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewenred, Manager at Worplesdon Place, responded to this reviewResponded 5 January 2014

Thank you for your review and we hope to see you again soon.

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335 - 341 of 403 reviews

Reviewed 23 December 2013

I found myself suddenly needing to trek up to this hotel due to others being fully booked. Eventually it dawned on me that this was once a Premier Inn - I found it a little hard to believe as their hotels are usually so new and clean, but when you know what you’re looking for there are obvious signs: the colouring, carpets etc. The only problem is this is an old Premier Inn and one they seem to have jettisoned: perhaps it was badly affecting their brand image.

So that’s what it is: an old, somewhat shabby Premier Inn, okay for emergencies, but not somewhere I would choose in preference to the others, especially at £90 per night. I would rate it at maybe £40 per night, no more.

The bar area is quite nice and I found the food to be good. One problem, however, was the staff. The young barman was somewhat over-familiar: “pal”, “buddy”, “fella” and terms like that. Accompanying him were four young women who seemed to spend much of their time admiring themselves in the mirrors and simply gossiping. All of the staff spoke so loudly and consistently with each other about non-work matters that they were actually the loudest people in the bar, although they were the other side of it. I didn't really want that when I was just trying to relax for a short time, and it seemed to me the establishment was wasting its money by employing so many people when the place was otherwise quiet.

So the general impression I had was that this is something of a has-been place, with a nice bar but ruined by the unprofessionalism of the staff. Fine for emergencies, but nothing more than that. “Your mileage might vary”, as they say.

  • Stayed: December 2013, travelled solo
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1  Thank Advisor15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewenred, Manager at Worplesdon Place, responded to this reviewResponded 29 December 2013

Your comments have been noted and are currently being looked into. Also Worplesdon has just recently finished a 25 year lease with Whitbread and come back into the Hands of the owner who is trying to make up for 25 years of no investment. We are currently having rooms refurbished and there will be some work in the Bar and Restaurant area as well. Our room prices are competitive for the area and we do flex them regularly and can be negotiated as well

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Reviewed 22 December 2013

From the external appearance this place looks very nice, but that's about as far as it goes.
My partner and I took my aging mother and aunt there for pre-Christmas drinks and lunch 21st December 2013. The place was quite busy (not packed though) and we were informed that food orders may take up to an hour to arrive. Ok we thought, it is Christmas time after all. No problem finding an empty table although, like all the other tables it was dirty and staff were making no attempt to come round and clean them or collect glasses etc. The overall impression of the place was that it was dirty and had a couldn't care less attitude towards customers. None the less, having studied the menu and wine list (both of which were overpriced considering that, at the end of the day, this is just a bar with ideas above it's station) I went up to the bar counter to place our order. Following a considerable wait for one of the not-busy bar staff to finally serve me I was informed that they were not now taking any food orders (despite the fact that they claimed to provide food all day and other tables were being served).
I was left feeling that two decent well dressed men in their mid-fifties and two ladies in their eighties were not the sort of customer this place desired (maybe the place is more suited to the kind of people who are prepared to accept overpriced poor service and standards as the norm). We all left without ordering anything and will NEVER EVER return and all do our utmost to ensure everyone we know is informed of what a terrible place this is.
Interesting to note that of the many many poor reviews this place has received, the management have not responded/replied/commented once.

Room Tip: Stay somewhere else!
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  • Stayed: December 2013, travelled with family
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1  Thank Keith09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewenred, Manager at Worplesdon Place, responded to this reviewResponded 29 December 2013

Trip advisor allows people to have an opinion and the opportunity to express it, but that doesn’t mean I have to accept all of them. When you don’t have anything on the Menu over £20 and please take in to account we do have fillet Steak on the Menu, I really don’t understand how we are over priced. I am disappointed with your review and be assured as with all reviews these will passed on to the staff.

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Reviewed 25 November 2013

We visited this Hotel on Saturday evening. The Hotel is generally a dirty place being unattractive, cold and unwelcoming. The staff were confused, unhelpful and had no idea what they were doing with regards to service, stock or pricing. The wine list is terrible and so is the food offer, including their marketing material. In the restaurant the food was awful with very poor choice, definitely not good value and the staff were impolite and inexperienced.

  • Stayed: November 2013, travelled with family
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2  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewenred, Manager at Worplesdon Place, responded to this reviewResponded 29 December 2013

I have taken on board your comments, but I guess there is very little else to say.

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Reviewed 17 November 2013

We visited worplesdon place for lunch today since it had changed management and no longer is a beefeater and now a bespoke hotel. Having been to a couple of other bespoke establishments we were left very disappointed. We arrived at 12 just at the start of the lunch rush, to begin with there were only a couple of customers however one of the bar staff seemed to think it appropriate to swear loudly (f***) from behind the bar. Considering that a few minutes later the place was filling up with families with young children we felt this was totally inappropriate. We ordered our food and drinks, the wine we were served was undrinkable, when the food finally came one dish was minus part of the meal and the steak that had been ordered as rare was well done. After having sent back the wine and one of the meals we overheard one of the waitress's commenting 'it's no wonder this place gets such bad reviews'! Despite being given a discount for the poor service and incompetence of the kitchen I definitely won't be eating here again which is a shame as it is in such a great location and has such potential.

  • Stayed: November 2013, travelled as a couple
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1  Thank 861Customer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewenred, Manager at Worplesdon Place, responded to this reviewResponded 29 December 2013

As we previously discussed via email, the actions of that member of staff were totally unacceptable and he has been very much made aware of that.I do hope you take up my offer

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Reviewed 1 November 2013

We stayed here ( family of 4), after a busy day at Chessington World of Adventures. The hotel looks quite imposing as you drive up to it, but is quite cosy once you get in! The chap at reception was incredibly friendly and helpful and made us feel quite welcome. We had a family room which was massive, it had a double bed with 2 singles for the boys, but it didn't feel cramped. We had booked a table at the restaurant for dinner, but we needn't have worried there was only us and 1 other in there! The menu was quite limited but the food was lovely! Our waiter (sorry we didn't get your name ) was fab, really friendly, helpful and looked after us even when our 4 year old was sobbing his heart out as he was so tired!! Breakfast was great too, plenty of choice and the cooked breakfast was huge! Have to mention the grounds the hotel is set in, amazing, lovely lake, with lots of ducks,birds and black swans, would be great in the summer!
Thank you Worplesdon for a lovely stay!

  • Stayed: October 2013, travelled with family
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Thank loonylou78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewenred, Manager at Worplesdon Place, responded to this reviewResponded 29 December 2013

I am pleased that you enjoyed your visit to Worplesdon Place and look forward to welcoming you back

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Reviewed 29 September 2013

We were looking for somewhere to get married and this venue was perfect in every way, even down to the black swans on the lake. Beth and her team were wonderful through what has been two difficult transitions. At no time did we feel that we weren't in safe hands or that our 300 guests would be let down or neglected. Friends and family travelled from across the UK and Europe to join us and every guest commented on the attentive, happy and approachable staff. Some of us were accommodated over two nights and the flexibility of the team meant that it was relatively easy to manage the dozen or so teenagers who accompanied us! With the ever changing numbers for meals and drinks both the kitchen and bar staff were superb! The food was consistently to an excellent standard and that's no mean feat when catering for so many people. The attention to detail and family feel of the venue made what could have been a difficult and stressful wedding into an amazing weekend that everyone will talk about for many months to come ... thank you so much for everything you have done and yes, we will all be back next year to celebrate our first anniversary!

Room Tip: Stay away from the haunted ones!
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  • Stayed: September 2013, travelled with family
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Thank CarinaCharlton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Worplesdon Place

Address: Worplesdon Place Perry Hill, Worplesdon, Guildford GU3 3RY, England (Formerly Premier Inn Guildford)
Region: United Kingdom > England > Surrey > Guildford > Worplesdon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Worplesdon
Price Range: £49 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Worplesdon Place 3*
Number of rooms: 29
Official Description (provided by the hotel):
A 29 room hotel in the beautiful rural village of Worplesdon, just 3.5 Miles from Guildford town centre and 4 miles from Woking. Close to major golf courses and Bisley ranges. Set in a 19th Century manor house, Worplesdon Place combines traditional features with modern facilities. Our fresh food restaurant is set in the main old building with period features and views out onto the terrace. We are open for food every day from 8am for breakfast through to 9:30pm for evening meals. Our modern spacious bar is on the ground floor and opens up into the extensive beer garden which features a lake and its own resident family of black swans. Function room & library available for events and weddings. Enjoy live music on Tuesdays and Saturdays. ... more   less 
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Also Known As:
Worplesdon Place Guildford

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