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Reviewed 31 July 2018

A very large pub with matching car park and lawned grounds - good selection of drinks and plenty of places to sit inside and outside.

We were there for a big birthday celebration with buffet style food and a bar tab - sounds good.

Our little grandchildren had a wonderful time in the gardens on the log climbing frame with a fireman pole, rope and net ladders and a slide.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Engee1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOXFORDS, Manager at Worplesdon Place (Hotel), responded to this reviewResponded 10 August 2018

Dear Engee1

Thank you for your review and its great to hear you enjoyed what is a wonderful and beautiful venue. We do hope you get a chance to revisit us in the near future.

Best regards

Graham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018

Booked one night here for sons passout at Pirbright . Easy to find with plenty of parking spaces. Checked in really quickly and went to the room. For one night the room was adequate with comfortable bed but No air con meant a very hot room even though a fan was supplied .
The bar downstairs was great and plenty of seating outside on the grounds, had dinner which was good. Breakfast gives you plenty of options, English or continental.
Only downside was the WiFi didn’t work in the bedrooms only downstairs in the bar. And rooms could do with a bit of fresh paint. Mould also in the shower .

Date of stay: July 2018
Trip type: Travelled with family
Thank Katrina H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOXFORDS, Manager at Worplesdon Place (Hotel), responded to this reviewResponded 10 August 2018

Dear Katrina H

Thank you for your review and feedback following your recent visit. Unfortunately as a venue we do not supply rooms with air conditioning so in our recent heat wave it would have been uncontrollably warm. We have looked into a resolved the wifi issues as there are wifi points throughout the venue and issues experienced were due to security settings which have been adjusted.

We do hope you get a chance to visit us again.

Best regards

Graham

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Reviewed 29 July 2018 via mobile

Visited yesterday and appalled by the lack of service and care by what seemed like senior people at the venue.being told not now by a worker when making eye contact with him as he pushed past me into the kitchen .not once but twice.also the same man being rude ,loud and arguemntive with other members of my party who were older in age. quite frankly if you can't hire people with a decent set of manners or people who have no service skills at all then what kind of establishment is it.the service destroys the experience and becomes the focus point of the visit.its a shame because this was our first visit and we had been looking forward to it.

Date of stay: July 2018
Trip type: Travelled with family
2  Thank CR03382
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOXFORDS, Guest Relations Manager at Worplesdon Place (Hotel), responded to this reviewResponded 10 August 2018

Dear Candice R

Thank you for your feedback and I am saddened to hear that your exchanges with the team were not as they should be or normally are. We would love to look into this further and be able to sit down with the individuals concerned and provide additional support and training.

Recruitment in a somewhat remote parish with minimal/no public transport presents many challenges but with that said we do not accept mediocrity and have a detailed induction programme to ensure we provide a professional, friendly and warm experience.

If you could provide further details such as date & time visited along with a brief description of the team member it would be extremely appreciated.

Best regards

Rachel
foh@worplesdonplace.co.uk

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Reviewed 26 July 2018 via mobile

If I could give a minus mark I would. The staffing at this place is appaling. They wouldn't know what good customer service is if it came up and bit them. The bar staff took ages to serve us and it was a Monday night! We waited ages for the food and the waitresses were rude! They were abrupt and seemed to hiss at you if you asked a simple question like where's the cutlery and if you asked for a second drink while sitting down eating they would yell ' GO TO THE BAR!!' It was all so poor, so shocking! One would think we were dining in Westworld not Worpelsdon!
I feel sorry for this village, thd next pub is so far away so they have to put up with this rubbish!

Date of stay: June 2018
Trip type: Travelled with friends
3  Thank NicolaWilliams-Sher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOXFORDS, Manager at Worplesdon Place (Hotel), responded to this reviewResponded 27 July 2018

Dear NicolaWilliams-Sher

Thank you for the feedback and review and I am sorry you felt the team were rude. We do offer full restaurant and table service in the restaurant but within the pub it is a self service area for your drinks and all orders are placed at the bar. With space for over 300 guests within the pub and garden we do have to be relatively regimented on the teams roles and where our boundaries are to ensure efficient service throughout the venue. Our team have been trained and are aware of the correct ways in which to notify guests that unfortunately drinks do need to be purchased at the bar for those guests sitting in the pub/gardens.

I would very much like to understand more about your visit along with the date so that we can identify the individual that requires further 1-1 support and training so if you could email us at foh@worplesdonplace.co.uk then we can look into this and make the required improvements.

I can only assure you that we are the best pub and restaurant in the Parish and have an incredible team of individuals so please do visit us again.

Best regards

Graham

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Reviewed 24 July 2018

Excellent hotel, fantastic food and beverage range. Only negative was the tv remote was missing and not easy to work without but no big issue as only wanted to catch up with the news. Would highly recommend and will certainly try to book for the Farnborough week in 2020.

Date of stay: July 2018
Thank brada755
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DOXFORDS, Manager at Worplesdon Place (Hotel), responded to this reviewResponded 27 July 2018

Dear brada755

Thank you for your review and feedback. We have notified the house keeping team of your remote issue as that is one of our daily checks and we have plenty of new spares in the office. Its just wonderful to get such positive comments from one of our corporate guests and we very much look forward to seeing you in 2020. We hope the Airshow was very successful for you.

Best regards

Graham

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