The advertised 'hi speed wi-fi' does not exist. It is supposedly available in all public areas. However I tried on several occasions and was unable to connect. It was clearly known, when I spoke to the receptionist about the problem I was informed that if it was important they sometimes let guests use their computer. After my fourth abortive attempt I asked to speak to the manager about the problem and was told I could either speak to him in the restaurant or wait 45 minutes until breakfast had finished! The MD was in her office but refused to speak to me, which the duty manager subsequently told me was her prerogative! That is not customer service. Getting desperate one evening I walked around the public areas laptop in hand and discovered there is ONE spot where you can get a signal but even then it was too slow to be of use for anything other than reading emails. If I could discover this why had the hotel not done so, It would have been really helpful and saved a lot of frustration. I was also irritated by frugal supply of toiletries. We had a double room yet only one of everything was supplied and nothing replenished during our four night stay. This frugality was also reflected in ONE packet of Crawfords biscuits between two! The bath mat and shower connections were greatly discoloured and the mixer tap either gave scalding hot water or cold thus a shower was impossible, not that I minded a leisurely bath whilst on holiday. There is no attention to detail, there were dead light bulbs in our room on arrival none of which remained for the length of our stay. It is with great sadness I write this review but I did try to resolve the matter during my visit and even advised the duty manager of my intention to write a report on Trip Advisor.
- Official Description (provided by the hotel):
- Country House Hotel situated on the clifftop overlooking Robin Hoods Bay with Panoramic award winning views, wt in 100 acres of National Park including free 9 hole golf course, gardens, tennis courts and putting also indoor swimming pool and sauna. The main hotel has 54 en-suite bedrooms including family rooms and suites and there are 8 eco friendly log lodges with some self catering facilities within 150 metres. A perfect Wedding venue and ideal for a leisure break or exploring holidays with close proximity to Sacrborough, Whitby and the North Yorkshire Moors. A unique property in an enviable location. ... more less
- Reservation Options:
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- Also Known As:
- Raven Hall Ravenscar
- Hotel Raven Hall
- Raven Hall Hotel Ravenscar, Yorkshire