Bought a voucher for afternoon tea for myself and my husband as a belated 18th wedding anniversary treat. The restaurant and bar area are lovely, very contemporary in design and inviting. We were halfheartedly greeted by a member of staff behind the bar who told us to go through to the restaurant area. We were then shown to our table by a dark haired waitress who looked completely fed up. A huge comparison to the couple who were being shown to a nearby table by a blonde waitress who couldn't have been more helpful, she explained the order the food would arrive in and chatted in a friendly manner to her guests. Our champagne arrived and eventually so did the cakes and sandwiches. Our waitress disappeared quickly as we checked out the sandwich fillings. As I have an egg allergy I had emailed the hotel in advance to ask for egg free vegetarian sandwiches. I was fully aware that I wouldn't be able to eat any of the cakes or scones, however I did expect to be able to eat at least a sandwich. We called the waitress back over to the table and explained the situation. Pointing to an egg mayonnaise sandwich she asked can you not eat that! Reluctantly she said she would ask the chief if it was OK to make up some 'special' sandwiches for me. I was rather upset by this as I had made the effort to contact the hotel in advance. My 'special sandwiches' arrived and they were very nice, shame they didn't get the order right first time, however, the main problem was the attitude of the waitress. We finished our drinks in the bar area and the service in there was far better than in the restaurant. I would return and I would recommend, I think I was just a bit unlucky getting a waitress having a bad day!
- Official Description (provided by the hotel):
- This brand new 4-star hotel offers style and luxury, free WIFI and free car parking. Located just off junction 31 of the M6, the Samlesbury Hotel has easy access to Preston, Blackburn, Manchester, Liverpool, Blackpool & the Lake District. Each one of our beautifully designed 80 bedrooms feature a flat-screen smart TV with Freeview and an invigorating power shower. There is 24-hour room service available. Merchants Bar & Grill serves fine local cuisine and offers great-value seasonal dishes with a surprising twist. Pop in for a coffee break, meeting or morning tea. We offer a wide selection of drinks and cocktails in a relaxed setting. ... more less
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- Also Known As:
- The BEST WESTERN PLUS Samlesbury Hotel Preston