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“Getting worse & worse” 1 of 5 bubbles
Review of Hermitage Road Restaurant & Bar

Hermitage Road Restaurant & Bar
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Ranked #7 of 173 Restaurants in Hitchin
Certificate of Excellence
Cuisines: Bar, European, British, Contemporary
More restaurant details
Restaurant details
Good for: Business meetings, Child-friendly, Special Occasion Dining, Bar Scene, Local cuisine, Groups, Romantic
Dining options: Drinks, After-hours, Lunch, Brunch, Breakfast, Dinner, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Restaurant food served: Mon - Fri: 12:00 - 14:00 18:30 - 22:00 Sat: 09:30 - 11:15 12:00 - 22:00 Sun: 09:30 - 11:15 12:00 - 18:00 Food is available outside of the hours from the Bar. Coffee shop open: Mon - Fri: 07:00 - 17:00 Sat: 08:30 - 17:00 Sun: 10:00 - 16:00
Hitchin, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Getting worse & worse”
1 of 5 bubbles Reviewed 28 April 2014 via mobile

Have lived in Hitchin for over 7 yrs & The Herm is the place to be for food & drinks. But, on more than one occasion be it lunch, dinner or most recently brunch, the service is shockingly bad, error strewn & amateur at best in an otherwise well invested & very pleasant venue.
Pantomime Door Staff, overhyped front of house & weak service staff at busy times massively overshadows the food & drinks which are otherwise quite nice.

Visited April 2014
Helpful?
1 Thank Aytan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACInns, Guest Relations Manager at Hermitage Road Restaurant & Bar, responded to this review, 14 May 2014
We are obviously disappointed to read your comments but do value your review as you are obviously a keen supporter and visitor to Hermitage Rd. A warm welcome and consistency of service should be apparent at all times. Please be assured that we work hard to maintain staff training levels. We do care about your comments and they acted upon and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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888 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Devon, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Amazing”
5 of 5 bubbles Reviewed 27 April 2014

It is so difficult to eat in restaurants as my daughter has extensive food allergies... this restaurant was amazing nothing was too much effort .. Can't thank them enough for going exceptionally out there way .. The staff were so helpful & wonderful, so too was the food & atmosphere ..Highly recommend !!!

  • Visited April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Putsborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Please improve the coffee”
3 of 5 bubbles Reviewed 24 April 2014 via mobile

I've visited the Hermitage many times and would recommend it for the food, beer and the level of service provided by the staff, which is very good. However, I would plead with the owners to do something about the coffee. Maybe I'm just unlucky but on the last 3 visits it's been consistently dreadful.

Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitchin, United Kingdom
Level Contributor
64 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Much improved since a few disappointing experiences”
4 of 5 bubbles Reviewed 23 April 2014

My husband and i were big fans of Hermitage Road when it first opened - it was just what Hitchin needed in terms of a lively bar and restaurant with an edge to it. The food was also excellent and we went along often and always took visitors too. Unfortunately, after a year or so, we noticed a decline in the standard of the food. We felt so disappointed after a couple of visits that we actually wrote to the restaurant, and they showed excellent customer service and care by inviting us for a meal on the house where we just paid for our drinks. We were actually quite embarrassed when our rib of beef was massively overcooked and dry and the manager that night actually held his hands up and said that he could only apologise. The one positive from all of that is that the service standards have always been high. We went back on Easter Sunday after almost a year and i am really pleased to say that our meal was excellent. The service was excellent as always, as was the food and we thoroughly enjoyed our evening. They had great live music in the bar and the booth we requested was given to us, despite their just being two of us. We will return more quickly again in the hope that things have turned around, and that it is once again Hitchin's best venue for a night out with great food.

  • Visited April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank GillMcC1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level Contributor
93 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“Love this restaurant ”
5 of 5 bubbles Reviewed 20 April 2014 via mobile

I have been here 3 times now and always been more than satisfied with the while experience . The funky decor is great , service was good and food fab ! I only wish it was closer than the 20miles it is from me !

Helpful?
Thank warrenswitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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