The Sun Hotel is a lovely old building, oozing with character. Finding our room was a bit like a rabbit warren, but exactly what you'd expect with such a building, and all part of the experience. The common areas were contemporary in style, and created a good welcoming impression in Reception and good ambience.
The bed was comfortable, and the decor was contemporary. Flat screen tv with plenty of channels. No complaints so far.
On inspecting the bathroom though, we were dismayed to find the shower cubicle thick with black mould - absolutely disgusting. All the chromework and glass in the shower were covered in hard water marks. Come on, this is easy to fix with a squirt of Viakal or other limescale remover - not a very good impression.
Loo brush was filthy too, as well as its container. Again, easy to fix, but pretty revolting to discover as a guest.
We had a fantastic time at the birthday party we'd booked in to attend at the hotel. Great function room, nice ambience and welcoming. Drinks were expensive (£5 for a large glass of wine) but probably comparable with other similar hotels.
At breakfast time on Sunday we were the 1st guests in the restaurant. There were approx 6 containers of cereals, none of which had more than a handful of cereal in the bottom of them. There were a measly amount of dried-up looking pastries (which turned out to be stale, on biting into a couple).
We had to ask for the cereal to be replenished (took approx 10 mins). We also asked for fresh croissants. Waited approx further 15 mins, then got fed up waiting and left the restaurant (the croissants never materialised, although the waiter told us they were coming - perhaps they were being flown in from France ?...)
Breakfast Waiter was way too relaxed - v little in the way of customer focus (didn't welcome us on arrival; didn't come to ask if everything was ok; didn't offer to refill coffee; didn't remove dirty plates).
All in all a lovely old hotel, and I'd like to visit again, but would hope these areas might be addressed before then.
We paid £62 for b & b for 2 of us.
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- Also Known As:
- Sun Hotel Hitchin
- The Sun Hotel Hitchin, Hertfordshire