The Bella Vita seems to be run as a convenience to the owners rather than a customer focused business. The Check-in desk is in the restaurant, inaccessible from the room block and certainly not user friendly. The room was adequate enough but there was no welcome / information pack / fire and safety notices and as there was no access to staff for the majority of the time I felt we were left to our own devices. We had a block booking of four rooms and it was quite evident that some were better than others. One of our party was charged more than the agreed price but that was rectified after "negotiation" (although I see reading other reviews, overcharging is quite common and even if a genuine mistake makes the management look quite poor and shoddy). Our room was very dingey as there was no daylight because the window was sheeted over (??). The bed was very comfortable but the toilet seat wasn't attached very well to the bowl and kept slipping off at the most inconvenient moments.
Breakfast was a fiasco being shunted between tables in the restaurant before allowed to sit. The full English was adequate but not special with undercooked sausages. The owners attitude again was as though we were an inconvenience to them rather than valid paying customers. (See Fawlty Towers)
I can't, I'm afraid, recommend the Bella Vita as a place to stay in Hitchin and certainly was the only blot on a fabulous weekend.
- Reservation Options:
- TripAdvisor is proud to partner with Book Direct Rooms, Booking.com, Expedia, Hotels.com, Ebookers, Agoda, Odigeo, Priceline, Evoline ltd and Cancelon so you can book your La Bella Vita reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- La Bella Vita Hotel Hitchin
- La Bella Vita Hitchin, Hertfordshire