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“Beautiful Hotel, bit of a distance from Bansko Centre, but very much enjoyed it!”
Review of Terra Complex

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Terra Complex
Ranked #2 of 10 Hotels in Razlog
Reviewed 9 March 2014

Just back from a ski holiday. Loved the hotel, very friendly staff, very clean hotel!! The hotel itself is beautiful and has gorgeous views. The hotel is quite a distance from Bansko which would cost 20-30 lev for a taxi to get in to town or back so if you missed the mini bus or the times were not when you wanted then it got a bit pricey. When we first arrived we were sad at how far we were from the centre of Bansko as we are a young couple aged 20 and wanted a bit more buzz at night time but by the second night we really liked chilling in the swimming pool/sauna/steam room after a long days skiing and had the choice to get the mini bus into town if we really wanted. The food in the hotel is good value for money, didnt cost too much and tasted great, all the staff were so nice too! One in particular was a lady on Reception, didn't get her name but she was very smiley and helpful, she even let us print out our boarding passes in reception which saved us a hassle at the airport as we had 2 stops to get back to Scotland, fantastic customer service! The hotel is great, you do have the choice to go into town or stay and chill at the hotel so i do recommend the hotel, personally i would have preferred a hotel more central in Bansko but I thoroughly enjoyed myself at this hotel.

Room Tip: we had a deluxe room which gave us a good view and a wet room as our bathroom
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  • Stayed: March 2014, travelled as a couple
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1  Thank Katie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya E, Manager at Terra Complex, responded to this reviewResponded 14 March 2014

Dear Guests,

Thank you for staying with us in “Terra Complex” !

We highly appreciate your oppinion and evaluation!

Thank you in advance for your time. We sincerely appreciate your choice!

We will be glad to welcome you as our guests again!

Kind regards,
TERRA Complex Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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125 - 131 of 212 reviews

Reviewed 7 March 2014

Spent 3 nights at the terra complex. An absoloute dlight in every aspect. Apt was very well equipped and so clean. The view onto the golfcourse was stunning. The pool and spa so clean and inviting. I had the most wonderful meal in the hotel main restaurant. The service was so charming with a real can do factor. In all the hotel staff coulndnt do enough to help. This stay is Bulgarias best kept secret and such amazing value. I cannot wait to get back next year,.Also wonderful ski ing at Bansko. Thank you

  • Stayed: February 2014, travelled with friends
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Thank tom w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya E, Manager at Terra Complex, responded to this reviewResponded 17 March 2014

Dear Guests,

Thank you for sharing your opinion and experience during your stay at Terra Complex.

Our goal is to achieve a high level of service and the feedback is very important to us.

The assessment and recommendations of all our guests are very helpful to improve our service.

We highly appreciate it!

Thank you in advance for your time!

We will be glad to welcome you as our guests again!

Kind regards,
TERRA Complex Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

Loved this Hotel, relaxing atmosphere, extremely clean and efficient, the SPA was very good, appointments available, pool, jaccuzi also lovely temprature. Transfers available into the two at regular times, and always very punctual. Everyone was very helpful and friendly and we found this to be great value for money. the view of the mountains and golf course were amazing.

Room Tip: ask for a room overlooking the golf course and mountains in the main building.
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  • Stayed: February 2014, travelled as a couple
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Thank Piotrowski1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya E, Manager at Terra Complex, responded to this reviewResponded 17 March 2014

Dear Guests,

Thank you for staying with us in “Terra Complex” !

We highly appreciate your opinion and evaluation!

Thank you in advance for your time. We sincerely appreciate your choice!

We will be glad to welcome you as our guests again!

Kind Regards,
TERRA Complex Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

The price was very good for a 4-star hotel and the spa was nice, but I was disappointed with the room. We stayed at Rila (not in the main building). The main problem with the room was the heating! We arrived late at night in a totally cold room! We had to ask the reception to turn on the heating, but after a couple of hours it was off again!!! The second day the room was warmer though. Another important problem with the room was the filthy carpet in the bedroom! I can't imagine when was the last time it was vacuumed...it must have been a week or so! However, the bathroom was clean (thankfully!!). Besides the above, the room was very spacious, but poorly furnitured. Another disadvantage of the hotel was that the last hotel shuttle to Bansko was at 10.30.

  • Stayed: February 2014, travelled as a couple
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1  Thank Maria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

Very clean and nice room, with view at the mountain. The breakfast is typical Bulgarian hotel, but at least they reload when it finishes..
Spa are in good condition and has everything.
Take care to eat something before 22:30 because they close the restaurant.

  • Stayed: February 2014, travelled as a couple
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Thank Dimi I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya E, Manager at Terra Complex, responded to this reviewResponded 17 March 2014

Dear Guests,

Thank you for staying with us in “Terra Complex” !

We highly appreciate your opinion and evaluation!

Thank you in advance for your time. We sincerely appreciate your choice!

We will be glad to welcome you as our guests again!

Kind Regards,
TERRA Complex Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

We love this place. Although about 6 kms from the ski slopes, it offers regular shuttle buses to the gondola station and the uninterrupted views when you get back to your apartment of the mountains are worth it.
The apartments are beautifully decorated and well equipped if, like us, you prefer to self cater.

Room Tip: Ask for an apartment with views over the golf course and in the main block so you have direct access...
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
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Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya E, Manager at Terra Complex, responded to this reviewResponded 17 March 2014

Dear Guests,

Thank you for staying with us in “Terra Complex” !

We highly appreciate your opinion and evaluation!

Thank you in advance for your time. We sincerely appreciate your choice!

We will be glad to welcome you as our guests again!

Kind Regards,
TERRA Complex Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2014

We stayed in this hotel during the Christmas holidays. It was a very good choice. The price was very reasonable and the room was huge and very clean. We booked the one-room apartment, which came furbished with many amenities, such as fully equipped kitchen, washing machine, full bathroom amenities, including bathrobes, sleepers and shampoos etc, a hair drier and two plasma TVs.
The breakfast was good. A nice selection of cold and warm food. The only thing I wanted more was some kind of nutella and chocolate milk.
The swimming pool was quite large and very clean, albeit rather cold for the season. The Jacuzzi was fun. The steam room was closed and the sauna that was operational was too crowded to try.
The staff was very friendly and polite. The hotel is 8 klms from Bansko, which is good, as after 6pm the air in Bansko was unbearable due to the smog from the fireplaces.

  • Stayed: December 2013, travelled as a couple
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1  Thank ElminaThea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya E, Manager at Terra Complex, responded to this reviewResponded 17 March 2014

Dear Guests,

Thank you for staying with us in “Terra Complex” !

We highly appreciate your opinion and evaluation!

Thank you in advance for your time. We sincerely appreciate your choice!

We will be glad to welcome you as our guests again!

Kind Regards,
TERRA Complex Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Terra Complex

Address: Kulinoto 5, Pirin Resort, Razlog 2760, Bulgaria (Formerly White Fir Resort)
Region: Bulgaria > Blagoevgrad Province > Razlog
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Razlog
#2 Luxury Hotel in Razlog
Price Range: £33 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Complex 4*
Number of rooms: 204
Official Description (provided by the hotel):
A warm welcome to the multi award winning hotel Terra Complex(former White Fir Premium Resort).Set in a World Heritage Site and nestled between three snow capped mountain ranges Terra Complex overlooks the stunning Ian Woosnam Golf Complex. Whether you are looking for skiing, golfing, a Wellness Break, adrenaline rush activities, relaxing walks, nature trekking or culture trips you will always be glad you chose the high standards of the family friendly Terra Complex to come back to.You will have not only the privacy of your own apartment and private balcony but all the services you would expect from a leading hotel. International restaurant, open fireplace, Wellness Centre, 20m heated pool, summer garden are all yours to enjoy during your stay.What can you use FREE of charge? - Children up to 6 stay free of charge - on BB and HB- Finnish sauna, steam bath - Indoor swimming pool- Outdoor parking - Outdoor swimming pool- Wireless internet everywhere in the complex - Jacuzzi- Children playroom and outdoor playground - Free shuttle to ski gondola. ... more   less 
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Also Known As:
Terra Complex Bulgaria/Razlog

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