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“GOING BACK AT CHRISTMAS”
Review of Hotel Elba Carlota

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Hotel Elba Carlota
Ranked #5 of 26 Hotels in Antigua
Certificate of Excellence
manchester
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“GOING BACK AT CHRISTMAS”
Reviewed 24 April 2014

We loved this hotel and the area, the pool was great even if a little on the cool side, it didn't bother the kids. The food was fab lots to choose from and well cooked. The kids had plenty to do even the 16 year old was entertained. We had a connection room so we all had plenty of room, the only draw back was the trucks arriving early in the morning and it is on the flight path so the planes are very low over the hotel, we knew this as it is only a 15 minute taxi ride from the airport and it cost 13 euros and it wasn't really a problem.,

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mary86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this review, 17 May 2014
dear miss Mary,

Thank you very much for your feedback about hotel Elba Carlota.
I am happy to see that you and your family have enjpyed your stay here with us.
And I am even more happy to see you have decided to come back in such a special period as christmas!
If there is anything we can do to make your next stay even more enjoyable, please let us know!

Jose Rodríguez.
Director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Beckingham, United Kingdom
Level Contributor
174 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 24 April 2014

We have been here a few times now and its always been good but this was near perfect.

We asked for and got a sea view and it was a really chilled out week. I can't believe that people knock this place, what do people expect ?

Firstly the place is spotless and the room was cleaned to a very high standard with regular linen changes and clean towels. The staff couldn't have been friendlier and the although it was busy it didn't fell crowded at all.

The food was the best we've had in any hotel in Feurteventura and we've been coming here for years. The variety was amazing. Again how can people complain about this ?

We met the manager who is new and this guy never stops, down by the pool at 10am, at reception at 10pm and back in the restaurant at 9am. This is one very focused manager who is well on top of his game.

So all in all it was near perfect, the downside and there always is one is sunbeds. There are rules about not booking beds and they are ignored. First day all the beds were booked with towels and very few taken by 10:30 I went to reception and asked for 2 sunbeds, they sent me down to see the lifeguard who wasn't willing to remove towels so we had to do without until a family moved later in the day. If the manager reads this, please do something about it, how hard can it be to put in a token system or just buy enough beds for everybody. So rant over I've given it 5 stars and it genuinly deserves it, everyone was going the extra mile and the staff never stopped. Back in October, can't wait !!

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this review, 17 May 2014
dear sir / adam,

Thank you very much for taking the time to write about your experiences in our hotel.
I am very pleased to see that those experiences were so positive!
We always ask our clients to give us their feedback about our hotel, our services and our staff, as we are always looking to improve. Your comments will also help us to do that, thank you very much and we are all looking forward seeing you again in October!

Jose Rodríguez.
Director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 23 April 2014

The hotel is medium sizd and therefore is very personable. the pool areas are large, the beach is great and right out the back of the hotel.

When I arrived my room was late in being made available but after that everything was perfect. The food is well presented and excellently prepare and the waiting staff were very friendly and attentive. the room s wer good, clean but perhaps could have had a greater variety of TV.

the bars were great, J Luis on the main bar was excellent and a top barman and the young lady in the pool bar certainly put a shift in.

As I normally travel on my own I found this to be a very friendly and hospitable destination. Certainly it also seemed ideal for families and couples.

I will return, however thereseems to be few places through UK travel agents, perhaps booking direct is the way to go.

thanks for a great stay.

  • Stayed April 2014, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank MrScotsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this review, 17 May 2014
dear mister Scotsman,

Thank you very much for your review about our hotel.
I am very pleasedto see yu ou have enjyed your holiday here with us.
I am happy to inform you that as I am writing this message, our maintanance staff are changing the televisions in the hotel, and we will get a lot of new tv channels as well.
Booking directly is always an option, if you need any help or if you have any requests, please do not hessitate to contact us!

Jose Rodríguez.
Director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 April 2014

I promised myself I would write a review as I was not looking forward to this holiday....

Myself, partner and 16 year old daughter stayed here for 9 nights.

Room faced the see and a main road (216) and as others have said, I was woken each morning by lorries reversing, saying that, it wasn't a big problem and there was nothing the hotel could do about it. You couldn't see much of the sea ( trees blocked the view ) but it wasn't requested and therefor didn't bother us.

The food wasn't the hottest as others have said but it was fresh and if you waited a minute or two you could take it as it was cooked... I have to say at no time did I think it was cold it just wasn't the hottest and definitely did not put me off. There was plenty to choose from and even though we were there during school break there was always a table available.

The staff were friendly, nothing was too much and they were very attentive.

There were a lot of sunbeds with towels on even though there were signs saying you shouldn't, I experience this in every hotel I go to so again this wasn't a big issue.

There are planes flying overhead, my advice would be that if this bothers you, book a hotel away from an airport...

Location was excellent, beach excellent and lovely soft sand. The harbour is 20 - 25 minutes walk away. Shopping centre is just next door though there aren't many shops (which is good for us men).

Weather: 10-10
Staff: 8.5-10
Relaxation: 10-10 and here is where I will finish, it has been some years since we have stayed anywhere and were as relaxed as we where during our stay at the Elba Carlota and we go away 2 - 3 times a year and always choose more expensive hotels some with higher star rating. This is one of the few hotels we will definitely be returning to.

PS. Some of the comments about this hotel makes me question if they are commenting about a different hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this review, 17 May 2014
dear mister Steve,

I really want to thank you for taking the time to wriete a review about hotel Elba Carlota.
You say you were not looking forward to this holiday, but you end with writing that we are one of the few hotels you would return to, reading this makes me really proud of our staff and the services we provide.
It shows me we have succeeded to achieve our goal: for our guests to enjoy themselves and to make them want to come back.
If you have any requests for your next stay here with us, please just let us know!

Jose Rodríguez.
Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 April 2014

We returned a week ago from our holiday at this hotel. We were apprehensive before travelling because of the negative reviews we had read. However, we found the hotel was very clean, the bedrooms were large and comfortable with the tea/coffee making facilities an added bonus, the staff were all very friendly, polite and helpful and we found the food to be varied and enjoyable. We enjoyed our holiday very much.

Room Tip: A lot of the rooms don't get sun on the balcony and we think the lower floors could be noisier...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this review, 17 May 2014
dear mister Andrew,

Thank you vry much for your review about our hotel.
I really apreciate the fact of you writing your comments after reading some negative ones to state the difference, it is very much apreciated!
I hope by now you are a member of our fidelity club, if not, please take a look on our website to apply, as it can offer you a lot of discounts and benefits, usefull for your next stay here with us!

Jose Rodríguez.
Director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2014

I've never written a review before but I was so impressed by this hotel. We arrived on 14 April, supposed to be for a week, but unfortunately I had to cut this short as my son aged 5 was ill, nothing to do with the hotel he had a viral infection which came out on the 2nd day so must have caught it before we went. The staff on reception were fantastic and very helpful when I needed to change my flights and was obviously quite upset and worried about my son, they were so caring. Anyway, the hotel was spotless, the pools were fantastic lots of sun beds, the kids pool was great and shallow enough to let them in on their own, up to my sons waist at deepest and he is only small, fantastic beach at back of hotel through a secure locked gate, rooms were lovely and big enough for 3 in a standard room, we were upgraded free of charge, the children's entertainment team were amazing and I've been to lots of hotels but these were fantastic, they done everything, if you wanted them too, even took the children for lunch and dinner and to mini disco for you, some, kids were there from 10 till 10!!! Location great, 10 minutes in a taxi from airport and 5 mins from centre. Would definitely reccomend this hotel to families with children under 10!! If I had to pick on anything and it is hard I would say their could b a little more selection for children who are fussy eaters, and the big woman who serves the eggs is not very pleasant but that's all. Oh one more thing the beds are fab, like a kingside and a single together and soo comfy.

Room Tip: 220 facing the sea and sun on the balcony
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kellie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this review, 17 May 2014
dear miss Kellie,

Thank you very much for giving us your feedback about hotel Elba Carlota.
I am very pleased to see that you have apreciated our hotel, our services and our staff.
I am happy we were able to help you our as much as possible with the health issues of your son.
I hope he is doing better now!
Please come and visit us again very soon,

Jose Rodríguez.
Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumbria, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 April 2014 via mobile

Just come back fron two wweks all inclusive.
And cannot understand some of the negative reviews!!
I read some of the reviews before going and wasnt expecting much!
How wrong we were the hotel was clean staff friendly and food and drinks very good.
There was always something going on throughout the day and shows on a night ( some of which were very good)
Free wifi also helps with two teenagers.

Stayed April 2014, travelled with family
Helpful?
5 Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this review, 17 May 2014
dear miss Elaine,

Thank you very much for your review about hotel Elba Carlota.
Your kind words are really apreciated and a great source of motivation!
Please let us know if there is anything we can do for you to make your next stay here even more enjoyable,

Jose Rodríguez.
Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Elba Carlota

Property: Hotel Elba Carlota
Address: Carretera Jandia Km. 11 | Fuerteventura Golf Resort, 35610, Antigua, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > Antigua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Antigua
#5 Luxury Hotel in Antigua
#6 Family Hotel in Antigua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Elba Carlota 4*
Number of rooms: 346
Reservation Options:
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Also Known As:
Elba Carlota Hotel
Elba Carlota Antigua
Hotel Elba Carlota Fuerteventura/Antigua

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