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“Summer Holidays”
Review of Hotel Elba Carlota

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Hotel Elba Carlota
Ranked #6 of 27 Hotels in Antigua
Certificate of Excellence
Reviewed 10 June 2014

We've just returned from 7 nights staying all inclusive at this hotel. The hotel is fantastic, spotlessly clean and all the staff are very polite and professional. The food is a large buffet, though after a few days this can get tiring, with little variation from night to night and averagely cooked food. The hotel is a short walk from Costa Caleta, a popular resort with a small selection of things to do, however if we could choose again we would have stayed in Corralejo in the North. The hotel has 2 large pools which were virtually empty for the entire week, a good thing of course, no one splashing around! There are a lot of sun beds, though there are signs around the pool, as well as notices in the rooms stating beds are not to be reserved with towels early in the morning, yet people were still up at 6.30am doing so. If there is going to be that rule it should be enforced. Overall it is a great hotel, well worth the money and I wouldn't hesitate to stay again.

  • Stayed: June 2014, travelled as a couple
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2  Thank JakeT1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this reviewResponded 26 June 2014

dear mister Jake,

Thank you very much for taking the time to write a review about our hotel.
One ofour main goals is to make the holiday of our clients as unforgettable and enjoyable as possible, so I am very happy to see we have succeeded.
Myself and all the staff are looking forward receiving you again in the future.

Jose Rodríguez.
Director.

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Reviewed 10 June 2014

We stayed at the Elba Carlotta for 12 nights over May half term and we thoroughly enjoyed our stay. We stayed in a junior suite and it was a lovely spacious sea facing room with a huge bathroom complete with jacuzzi bath and loungers on the patio. The food in the restaurant was of a good standard with plenty of choice, desserts are a bit of a let down though. As many people have already stated the staff make this hotel from the bar staff so the excellent animation team who created a great atmosphere round the pool - just wish I knew what the sun dance song was called. Just on the pool, if you want a parasol then you need to be up early although the life guard did an excellent job of disposing of reserved towels to free up beds.

The beach is also lovely and made a nice change from the the pool, the resort is pretty useless wouldn't bother get the bus and go further afield. The shopping centre is also pretty handy next door.

There are a few niggles which is why I've rated it 4 not 5, the fixed parasols, very firm beds, poor pillows, hit and miss maid service, paying for a safe, only two drinks from the bar. I am just picking here these didnt detract from our stay and we would return to this hotel.

Also it was €15 in a taxi from the airport and took about 10 minutes.

Room Tip: Junior suites are high floor sea view
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  • Stayed: May 2014, travelled with family
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2  Thank redredshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this reviewResponded 26 June 2014

dear sir / madam,

I would like to thank you for taking the time to write a review about hotel Elba Carlota.
I am very happy to see that you have enjoyed and apreciated our hotel, our srvices and our staff, as that is what we try to aim for for all of our clients.
I will make sure to pass on your comments to the animation team and the rest of the staff, they will be happy to hear from you!
And if I am not mistaking I thing the title of (one of the) sundances is called danza kuduro.
Hope to see yu again soon!

Jose Rodríguez.
Director.

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Reviewed 9 June 2014

Just returned from a week all inclusive at the Elba Carlota Hotel! What a perfect week we had. We stayed on the 5th floor overlooking the pool and the sea. The grounds are spotlessly clean, the staff work extremely hard, the entertainment team/reps are great fun and very encouraging but not forceful! We ate out on 2 occasions for a change but the food in the hotels restaurant was lovely, food always hot, loved the themed nights and the manager was always there making sure everything was to top standard which was nice to see.
Overall, a lovely hotel and would definitely return and recommend.
Thanks for a perfect holiday

Room Tip: Request a sea view
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  • Stayed: June 2014, travelled as a couple
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Thank Megan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this reviewResponded 26 June 2014

dear miss Megan,


Thank you very mucj fr your review about hotel Elba Carlota.
Our main goal is to satisfy our clients and to make them want to come back, so I am very pleased to see we have succeeded!
In the end of your review you thank us for a perfect holiday, but it is us who have to thank you for being such lovely clients and making our job that much more enjoyabke and motivating!

Jose Rodríguez.
Director.

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Reviewed 9 June 2014

We recently returned from a stay at the hotel and must admit it is one of the best all inclusive packages we have been on. There was always endless amount of food with a wide and varied choice at each meal time. The staff in all areas were fantastic always smiling and ready to help. The room was large and cleaned daily with a view over the pool area and the sea.
There were just a couple of improvements we would like to see, we were told smart casual was the dress code for evening meals, the first week there was a notice that shorts were not allowed, however this seemed to be disregarded and by the second week, during half term, the notice disappeared. Shame really because it gave the impression the standard of the hotel was being lowered.
Secondly there are notices all around the pool area that reserving sunbeds was not allowed, again people were out from 7 am putting towels out, this didn't seem a problem the first week but once the hotel became full there were occasions when it was impossible to get sunbeds, particularly with a shade. Others have commented that the Lifeguards were moving towels, but we certainly didn't see them doing this.
Lastly we think there is a need for another bar in the evening, one outside would be nice, as the Lobby bar was the only real bar, with Sinatras being ok if you wanted to sit in on the shows, but this didn't open until 21:00, and to be honest the way the seats and tables were laid out was more like a show hall.
That said we would recommend this hotel for the friendly enthusiastic staff, great pool area, good choice of food and ideal location right on the beach.

  • Stayed: May 2014, travelled with friends
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Thank JohnnyCKent_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this reviewResponded 26 June 2014

dear sir,

Thank you very much for your comments about hotel Elba Carota.
Hearing the positive comments is always a big pleasure and very motivating, but
one of our main goals as well is to improve, and comments like yours help us to do that.
I must say that the lifeguard does take away towels from sunbeds that have been left unocupied for too long, although we prefer waiting untill it is really necesary.
And I am happy to inform you that we are working on dseigning another bar area in the show area.
I would like to see you with us again very soon.

Jose Rodríguez.
Director.

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Reviewed 9 June 2014

Just got back from a week's stay at the Elba Carlota. A fantastic hotel, well worthy of its 4 stars rating. We really cannot fault anything about our stay. Fabulous location, with the grounds extending virtually onto the beach...
Room was lovely on the 5th floor, with a sea view. Clean and practical, and a decent size. We asked for further pillows which were promptly supplied.
Restaurant was very good, with a fresh selection of many varied food every day. We ate in the restaurant every lunchtime and for evening meal - cannot fault the freshness and quality of the food. Right from the salads, to the meats, fish and seafood on offer on a daily basis - it was all top drawer!
Staff were all very helpful, friendly and nothing seemed too much trouble.
we had a fantastic time, and i must recommend the Sangria from the main bar - lovely stuff!!
The only downside was the ignorance and general poor attitude of those from a certain area of Europe who continually seemed to purposefully show this ignorant attitude. Shame!!
Well done Elba Carlota, we will be seriously considering returning soon for another visit.

Room Tip: Rooms on the 5th floor with a sea view really do have a lovely view.
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  • Stayed: June 2014, travelled as a couple
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1  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this reviewResponded 26 June 2014

dear sir / madam,
Thank you very much for the review you have submitted on our hotel.
I am very happy to see that you are enjoying your holiday with us, as that is our main goal.
I will also make sure to pass the comments to our staff, as they will also be very proud to read your kind words about them.
If you are not a fidelity member already, please make sure to aply for a card before you leave, it is totally free and can give you a lot of discounts and benefits for your next stay(s).

Jose Rodríguez Alcala
Director Elba Carlota

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Reviewed 8 June 2014

Outstanding visit to a gorgeous hotel. The staff here are just fantastic - special mention to the animation team. Nicole & Veronica were just brilliant with our daughter in the kids club ... which was included in the price of the stay! Plenty of activities to choose from. The entertainment in the evenings was excellent.
I'd definitely suggest all inclusive. We had originally booked just breakfast ... but quickly changed our minds when we saw the amazing meals that were on offer.
The location was great ... stunning beach! One or two days the pool area was so full there were no sunbeds left, and the lifeguard was quick to help.
Room was nice - beds were hard which I don't mind, but we could have done with more pillows. Only suggestion for improvement would be with housekeeping ... that was hit and miss really. Spotless when we arrived though, so nothing to really complain about

Room Tip: We were on 4 the floor facing the Sheraton. No noise at all and we could see the beach.
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  • Stayed: June 2014, travelled with family
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1  Thank Annette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this reviewResponded 26 June 2014

dear miss Anette,

Thank you very much for writing about your holiday experiences in hotel Elba Carlota.
It makes me very happy to see that you have enjoyd your stay, and that your daughter has enjoyed herself as well.
Thank you also for mentioning the fact of the help from the lifeguard with the issue of the sunbeds.
For your next stay, if you would like some more pillows or anything else that can make your stay more enjoyable, please just let us know and our staff will be more than happy to arrange it for you!

Jose Rodríguez.
Director.

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Reviewed 7 June 2014 via mobile

Hotel Elba Carlota has the magic formula to make my 4 years old Daughter Happy and to enjoy a fab holidays in Fuerteventura . The room was very comfortable , clean right on the pool area , the staff at the reception is very helpful and polite , they try to accommodate you in any circumstance . Very good food and beverage staff and a special tank you to the animation Team Gennaro and Stephan , Stefano and the Kids Club teacher Veronica ! Location is only 15 min from the airport and 5 minutes from caleta del Fuste , taxi only 2.80 euros..... !All Inclusive 5 Star package well done !

  • Stayed: June 2014
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3  Thank FRADUBLIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELBACARLOTA, Gerente at Hotel Elba Carlota, responded to this reviewResponded 26 June 2014

dear sir,

Thank you very much for your kind words about hotel Elba Carlota.
I am very pleased and proud to read your positive review, and I will make sure to pass it on to Gennaro, Stephan, Stefano, Veronica and all the rest of the staff, as it is a great source of motivation for them as well.
If there is anything we can do for you to make your next stay even ore fabulous, please do not hessitate to contact us!

Jose Rodríguez.
Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Elba Carlota

Address: Carretera Jandia Km. 11 | Fuerteventura Golf Resort, 35610, Antigua, Fuerteventura, Spain
Region: Spain > Canary Islands > Fuerteventura > Antigua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Antigua
#6 Family Hotel in Antigua
#6 Luxury Hotel in Antigua
Price Range: £83 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Elba Carlota 4*
Number of rooms: 346
Reservation Options:
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Also Known As:
Elba Carlota Hotel
Elba Carlota Antigua
Hotel Elba Carlota Fuerteventura/Antigua

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