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“Could be so much better with a few additions and attention to small details”
Review of Hotel Astarea

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Hotel Astarea
Ranked #2 of 7 Hotels in Mlini
Jersey, United Kingdom
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Could be so much better with a few additions and attention to small details”
Reviewed 2 October 2013

The situation of the hotel is superb set in a very quiet bay with wonderful walks along the promenade with plenty of watering holes and a picturesque small harbour.. The new swimming pool and sun decking area are very good. The pool is freezing - colder than the sea,. There were no towels provided and so we had to purchase our own.
The rooms are very basic and need refurbishing. We had a good view from our room but many rooms would have their view obscured by the trees.
My dated hairdryer (the old tube type attached to the wall burnt my fingers and hand when drying my hair. I did ask for a different type but nothing was forthcoming. Take your own shower gel and body lotion as this is not provided. We had to buy our own.
They do provide shampoo
The food was only average and hardly any variety. We arrived back late on two occasions from a coach trip (not our fault) and although the dining room was supposed to be open for at least another hour, much of the heated trays were emptied and half of the food bar closed off. What was left was pretty inedible.
Some of the staff are very pleasant but there are a few that could benefit from some people skills tuition.
The guitar player in the evening was very good and easy on the ear.
The new beach restaurant is in a lovely position but service was very slow. Maryana was very helpful and pleasant and did all she could for us. I don't know how they would cope if they were busy. Burgers were poor but salads were good.
I hope they will improve in a few areas and that would make it more of a special place to stay.
Door closers would be an asset to prevent the banging of doors (some people do not think about others when leaving their rooms)

Room Tip: Lower rooms have virtually no sea view on the Dubrovnik side as the trees obscure the view.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmatkov, Manager at Hotel Astarea, responded to this review, 31 October 2013
Dear Guest,

Thank you for taking your time and writing review about our hotel! We are glad that you spent nice holidays and that you were satisfied with hotel. We have taken your comments seriously and will take steps in order to be better.
We hope to see you again in our hotel.
Best Regards,
Mario Matkovic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
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English first
Buffalo, New York
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 October 2013

Our group of 37 friends and family stayed here for 2 nights in late September, some in the annex and some in the main building All were pleased with the location, rooms and the hotel services. Breakfast was very nice with a big variety. The hotel is set right on the water, close to shops and restaurants, shore excursions, and only a 15 minute shuttle ride to busy and bustling Dubrovnik or Cavtat. Water views from the room balconies were beautiful. We found the Astaria very peaceful and a delight to visit, and a very good value for the price.

Room Tip: If you have any trouble walking, be sure to request a room in the main building
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reid777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmatkov, Manager at Hotel Astarea, responded to this review, 31 October 2013
Dear Guest,

Thank you for taking your time and writing review about our hotel! We are glad that you spent nice holidays and that you were satisfied with hotel. We hope to see you again in our hotel.
Best Regards,
Mario Matkovic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 29 September 2013

Recently stayed here for four nights as part of a coach holiday. Stayed in the main building with our room being ideally situated on the ground floor but still with good views of the sea. Room was fine although the bed was a bit hard. The reception area, restaurant and terraces were very attractive. The pool looked most inviting but we didn't get the chance to try it. It was lovely to be able to have breakfast and dinner on the terrace each day as the weather was so perfect. Staff were friendly and helpful and the hotel was always lovely a clean. It was easy to travel around from the hotel via the water taxi which pulled up four or five times a day and took you into Dubrovnik, Plat or Cavtat in about twenty minutes. Would definitely stay here again if in the area.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VAR1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmatkov, Manager at Hotel Astarea, responded to this review, 31 October 2013
Dear Guest,

Thank you for taking your time and writing review about our hotel! We are glad that you spent nice holidays and that you were satisfied with hotel. We hope to see you again in our hotel.
Best Regards,
Mario Matkovic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
portsmouth
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 27 September 2013

room 124 needs a uplift the evening meal as a saga customer with full board i have just been ignored for a half hour with our included wine they are to busy chasing the money to bother with us as i am just 52 i dont think i will bother again.

Helpful?
1 Thank ian-on-fire
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
mmatkov, Manager at Hotel Astarea, responded to this review, 31 October 2013
Dear Mr Ian on Fire,

Thank you for taking your time and writing review about our hotel and do not thing that your review was an honnest one. As you know we have offered to you to change a room as you did not like 124 but you have refused to do it. As you have left your review after first day of your stay we hope that you have enjoyed your stay with us.

With kind regards
Mario Matkovic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 September 2013

Just came home after 10 days holiday. We were put in the annex. Asked to change our room because the view was blocked by a tree. We got changed into a room with a beautiful view. Disappointed that everything was in the main hotel app 200 meters away. Felt very remote and unattended. Room was lovely and clean. Food was boring and repetitive. Ended eating out after 3 days, even though we paid for half bored. Staff very unfriendly and unsociable. Was never made or felt welcome in this hotel. Area is breathtakingly beautiful. Will defiantly go back next year, but NOT to this hotel. Best steaks are at Bar G.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmatkov, Manager at Hotel Astarea, responded to this review, 31 October 2013
Dear Guest,

Thank you for taking your time and writing review about our hotel! I am sorry to hear that you did not enjoyed stay with us but hope you will visit us again and you will give us a second well deserved chance.

Best Regards,
Mario Matkovic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 September 2013

Stayed at the Astarea last week as part of a Newmarket holiday. I can only say that the hotel was superb. Our room was well appointed and included all you could need. The meals were good and we always found something on the buffet we liked. We found the staff helpful and polite at all times. Well done Newmarket for making this hotel part of your package.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dorsetphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmatkov, Manager at Hotel Astarea, responded to this review, 31 October 2013
Dear Guest,

Thank you for taking your time and writing review about our hotel! We are glad that you spent nice holidays and that you were satisfied with hotel. We hope to see you again in our hotel.
Best Regards,
Mario Matkovic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vaasa, Finland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 September 2013

We stayed about one week in Villas Mlini appartment. The appartment was new and the location was good. The appartment exceeded our expectations. It was really nice and clean and well decorated. The views were great.
There was also breakfast included which was nice. The breakfast itself was average but the service didn´t work well. Every morning we had to ask for knives, forks, spoons etc.. Sometimes even twice. In the end of the week we took knives etc. ourselves from the drawer/box, where they were because it was easier than ask many times and wait... Tables could also have been cleaner (tablecloth).
Otherwise the staff was helpful, for example in the reception they were friendly and helpful. Everything went well and we got good service.
Despite the breakfast service the staying was very pleasant.

Stayed September 2013, travelled as a couple
Helpful?
3 Thank Matkustaja1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mmatkov, Manager at Hotel Astarea, responded to this review, 31 October 2013
Dear Guest,

Thank you for taking your time and writing review about our hotel! We are glad that you spent nice holidays and that you were satisfied with hotel. We have takien your remarks seriously in order to improve service even better.

We hope to see you again in our hotel.
Best Regards,
Mario Matkovic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Astarea

Property: Hotel Astarea
Address: Shet.Marka Marojice 40, Mlini 20207, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Mlini
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 7 Hotels in Mlini
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Astarea 3*
Number of rooms: 307
Reservation Options:
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Also Known As:
Asterea Hotel Dubrovnik
Hotel Astarea Mlini, Croatia

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