When staying at The Hermitage there are few restaurant choices. Being on a special vacation, we decided to indulge ourselves at the apparently highly-rated Panorama Restaurant with its panoramic views of Mt Cook. What a mistake! We had to book through the hotel reception because according to the host at the restaurant itself "they had the booking sheet". We could only make a reservation for a late 8pm seating. We sat at the adjacent bar around 7pm and decided to peruse the menu beforehand. When picking it up at the restaurant we noticed that the restaurant was not busy at all. The host ignored our request to be seated a little earlier, and effectively brushed us off. We noticed that only one other couple entered the restaurant before our appointed time. At 8pm we were finally seated, but next to an unmade table with a child's chair left on display. The server was friendly, but the food was well below par, sparse, and totally overpriced. We were not even acknowledged when we left. Don't be fooled by the accolades; better to go to one of the cafes in Mt Cook Village and save your money and avoid frustration.
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