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“A nice hotel at an amazing place”

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The Hermitage Hotel
Sydney
Level Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“A nice hotel at an amazing place”
Reviewed 7 June 2014

Had 2 nights stay there. It is a decent hotel with decent rooms considering how remote it is.
Stranded inside of the hotel for a whole day because of the horrible storm. So I spent most of the time in their explorer centre with documentary films, which I liked very much. Thank god the next day is sunny and the view from the room is amazing!
The staff are really good, they even help us to get rid of the snow and ice from our car windows. The food at the fine dining restaurant is really great even though it is very pricey. The buffet is just so so. I would save money to try the fine dining for one night instead of having buffet dinner for two nights. You can also get some cheaper choice at its cafe upstairs for lunch and sports bar near by for cheaper dinner.
By the way, it is little bit difficult to find the hotel entrance if you arrive at a raining night and driving.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 223lt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney Y, Manager at The Hermitage Hotel, responded to this review, 12 June 2014
Dear223It.
We appreciative of your review after your recent stay with us on Mt Cook. A shame the weather on the first day didn’t play nice, but did give you a chance to experience one of our many indoor activities. Glad the second day was more memorable, yes the view is great from the warmth of the room and you enjoyed our new menu in the Panorama restaurant.
Thanks again for the feedback

Rodney Young
Executive Assistant Manger
The Hermitage Hotel
Aoraki Mt Cook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Sydney
Level Contributor
83 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 June 2014

Get nice views of the mountains and has easy tracks from hotel. The rooms are clean and has the usual amenities of a hotel room. No free wifi which is a pain. Has a 24 hour set rate for wifi which is slightly more expensive than the other surrounding accommodations. If you are not travelling with kids or large family, or don't mind a very basic bed/accommodation, there are other better choices around the area.

  • Stayed June 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Garden V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney Y, Manager at The Hermitage Hotel, responded to this review, 12 June 2014
Dear Garden V.
Thanks for posting your feedback on line and happy you had a nice stay with us and were able to experience the views of the mountains and surrounding landscape.
We understand the comments on internet charges, due to our location costs are quite high, but we are working now on options for the future packages and hopefully will have these in place shortly.
Thanks again for your time to review.

Rodney Young
Executive Assistant Manger
The Hermitage Hotel
Aoraki Mt Cook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Utrecht, The Netherlands
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 June 2014

Admittedly I was sceptical- the Hermitage Mt Cook is after all on the route for every coach traveller in NZ. However get into an upstairs room in the new wing and the view is simply awesome- a word I find excessively used but actually fitting here.

One tip if you are going to walk is get going early as after about 10.00 the tracks get busy and in summer, warm.

A stunning location and well worth 2 nights.

Room Tip: Any room looking to Mt Cook, we were on the 10th floor (i think) and the view was just great. In fac...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney Y, Manager at The Hermitage Hotel, responded to this review, 12 June 2014
Dear Andrew M .
Thanks for staying with us at the Hermitage hotel, Mt Cook and that you were able to experience one or more walks / activities surrounding the hotel. The rooms in the hotel all have great views of the mountains, mainly due to our location in the village being the prime spot. Being in one of New Zealand iconic locations, we are a busy hotel and our rooms are in demand, we focus heavily on the maintenance and cleanliness of the rooms to maintain our standards.
I agree with you that Mt Cook is definitely a 2 night stay to fully appreciate the views and activities.
Thanks for your score and positive comments and hope you had an overall great holiday
Rodney Young
Executive Assistant Manger
The Hermitage Hotel
Aoraki Mt Cook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NZ
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 June 2014

We brought the star gazing package deal which we were really looking forward to. This gives you a premium room. It is not my idea of premium to have a shower curtain over a bath. Premium to me would be separate bath and shower. The view from the room was amazing and we were lucky with the weather to see this spectacular mountain, however if the bed was on the other side of the room you would have woken to be looking directly at the mountain. We brought the buffet dinner but at $62 / head this was disappointing. Everything in the entrees were seafood and the mains were very average. For a major tourist spot in New Zealand I would love to see this place step up. We can showcase New Zealand from within this building so much better, just lift your service and food and upmarket the rooms a bit. Also thought in this setting an indoor heated pool and spas would have been great. There were no extras like this and for the price this would have been nice.

Room Tip: I think the superior rooms would be equally good a view as the premium so wouldn't spend the ext...
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank MagFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney Y, Manager at The Hermitage Hotel, responded to this review, 12 June 2014
Dear Mag family.
Thank you for the feedback from your recent stay with us, we have noted your comments and discussed with the team. I happy to see that the weather played the game and gave you clear views of the mountain, definitely is spectacular. I agree with you that it would be nice to face the mountain directly from the bed, but unfortunately the room shape and structure limit us to how we configure the room so our placements of furniture is best to allow free movement around the room. I am disappointed that you did not like our buffet dinner as it is an area that get many great comments, concerning the entrees, this section is displayed in three different areas, seafood, simple- compound salads and cold cuts (seafood including sushi) due to this division you may have not realised the extent of the section, seafood covers about 35% .
Thanks for your additional thoughts and we will definitely keep in mind.

Rodney Young
Executive Assistant Manger
The Hermitage Hotel
Aoraki Mt Cook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Butte, Montana
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 May 2014

The Hermitage has a spectacular view of the glaciers located on the east slope of Mt. Cook. All rooms have great views with the comman rooms facing the West, thus having the best views of the mountain. All residence rooms have great views of either the mountains or the Lake and valley.
As we were in the transition time of summer to winter, the resturants were not geared up for large crowds,so meal times were uncrowded and the food was very good. The buffet, served three times a day, had a good assortment of different foods.
The area is geared to the outdoors person, with activities such as star gazing, hiking, mountain climbing, ( Sir Edmund Hillary climbed here,) and kayaking.
If one is driving themselves to the attraction, they will find several places where the road narrows from two lane to single very quickly, forcing one to always watch the road.

Room Tip: Rooms on the second, third, and fouth floors have the best views.
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney Y, Manager at The Hermitage Hotel, responded to this review, 12 June 2014
Dear Phil C.
Thank you for your comments and sharing your experiences on your recent stay with us at the Hermitage Hotel and delighted you enjoyed the views and time with us.
Yes we are now heading into our low season, so to maintain our standards of freshness of product we have re adjusted our operations slightly. Glad you enjoyed the buffet, our food often get great reviews and our buffets are one of the highlight’s for many guests after a long journey or busy day of activities.
Driving oneself is a great way of visiting the area the views are breath taking, having the ability to stop for a snap shot is a bonus.
Hope you had a great holiday not only in Mt Cook but New Zealand.
Rodney Young
Executive Assistant Manger
The Hermitage Hotel
Aoraki Mt Cook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Robina, Australia
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 May 2014

Friendly helpful staff at reception.
Professional service in the Panorama Restaurant with an exceptional menu. Room (436) very comfortable, warm and gorgeous view of Mt. Cook.
The cafe has an very limited menu and closes early evening. Nice area to relax and look out to Mt. Cook.
Only had one night, but would recommend two nights to be able to see more of the area.
I definitely recommend a stay here!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 May 2014

We stayed in the Motel Studio room which is separate from the main hotel- 800m from the main building. Last year we stayed in the Premium room in the main complex which was also lovely.
The motel room is well equipped with a full kitchen- fridge, stovetop, microwave, oven. The crockery was unexpectedly stylish and there is a full array of kitchen utensils. It was in the first row of rooms and therefore had unimpeded mountain views.
Unfortunately it rained the whole time we were there so didn't get to see Mt Cook at all! (although we had amazing views last year so could do a bit of creative visualization to insert a mental picture of Mt Cook through the mist!). Due to the heavy rain we were cooped up indoors the whole time and ended up with a temporary pond outside the backdoor. Several beautiful local ducks took up residence in the pond for the 2 days which was delightful. Just as we were checking out it started to snow making the village look like a Christmas card- very pretty.
Minor issues in that the bed and sofa were a bit saggy, the Sir Edmund Hillary Cafe also ran out of cake (disaster!!) in the afternoon long before closing time which was probably due to everyone being indoors from the rain instead of tramping or other activities.
A continental breakfast in the Alpine Restaurant is included with the room rate however we upgraded to the full breakfast. There is a good range of options including Asian style breakfast options of rice congee, tofu and pickles. There is even vegemite. The shop in the main building is well stocked with souvenirs, cold weather gear and basic groceries.
Reception and restaurant staff were friendly and efficient.
Will stay again.

Room Tip: stay in the first row of motel rooms if you want a mountain view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Momofan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney Y, Manager at The Hermitage Hotel, responded to this review, 26 May 2014
Dear Momofan.

Thanks for your review of your stay and very happy that you enjoyed our facilities and service. Unfortunately the entire South Island is being hit by a cold front at the moment, so long distance views are not so clear but the positive as mentioned the short distance views are stunning like a Christmas card or picture postcard.
Our motel rooms is a great option for our guests, it’s self-contained with kitchenette many guest enjoy this facility especially the choice to cook. The Chinaware that we use is a well-known South Island brand from Temuka (Temuka pottery) around 2 hour’s drive from the hotel.
Thanks for the feedback on the sofa and cafe I will investigate with the team.
Hope to see you back in the Cook for a third time in the future.

Rodney Young
Executive Assistant Manger
The Hermitage Hotel
Aoraki Mt Cook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hermitage Hotel

Property: The Hermitage Hotel
Address: 89 Terrace Road | Alpine Village, Mt. Cook Village, Aoraki Mount Cook National Park (Te Wahipounamu) 7999, New Zealand
Region: New Zealand > South Island > Canterbury Region > Mackenzie District > Aoraki Mount Cook National Park (Te Wahipounamu) > Mt. Cook Village
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Mt. Cook Village
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Hermitage Hotel 4.5*
Number of rooms: 164
Official Description (provided by the hotel):
From an intrepid journey through glacial valleys to a mouth-watering culinary dining adventure, The Hermitage Hotel is the perfect 'base camp' to discover your Peak Experience. Choose from premium hotel rooms, motel units or cozy chalets. Add world-class activities such as Glacier Explorers, Tasman Valley 4WD and Argo Tours, Big Sky Stargazing, Encounter Day Walks, scenic flights or the visual extravaganza of the Sir Edmund Hillary Alpine Centre and you have a unique, year-round alpine adventure perfect for the family holiday or your next romantic getaway. ... more   less 
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Also Known As:
Hermitage Hotel Mt Cook Village
Hermitage New Zealand
The Hermitage Hotel New Zealand/Mt. Cook Village

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